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1.1 215 Reviews

Coinbase Complaints Summary

2 Resolved
201 Unresolved
Our verdict: If considering services from Coinbase with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coinbase reviews & complaints 215

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C
8:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase non response to my request to deposit/withdraw my funds

I have been trying for more than two weeks to get a decent response to my request to link my bank account to coinbase so I can deposit funds as well as withdraw them but I am not getting any response.
Coinbase only allows me to deposit using my credit card but there is no facility to withdraw any profits I make or to close my account.
I have made several enquiries but cannot get to any human staff on the website.

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Mark1723
, US
Jul 19, 2017 11:01 am EDT

call [protected] they helped with my bitcoins issue too

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D
11:52 pm EDT

Coinbase paid but btc not credited to my account

On the 2nd of June 2017 I sent a considerable amount to Coinbase but since then the only information I see on my account is "enter today". It's been like that since 9th of June.
No answer from customer service. I received a message on facebook saying I should wait up to 15 days to get an answer. Never happened.
Who could help me with this? A lawyer?

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Matterhorn
, GB
Aug 09, 2017 9:25 am EDT

Me too. They have 4600 euros of mine and I can't speak to ANYONE

ComplaintsBoard
O
4:36 pm EDT

Coinbase request a refund

I have several times sent the emails to inform that I changed the email address and password following a problem that I had since June 14 to access my old account from my mobile phone, iPad, and my laptop is since the night June 26 (2-Step Verification keeps saying code is invalid from Google Authenticator). I have no problem to activate the check in 2 step with the other application, except Coinbase.

I asked Coinbase to transfer my funds from my old account to the new account. I have been waiting their response for 3 weeks.

I created my Coinbase account on May 29, 2017 and I bought Bitcoin and Ethereum for 21, 000 euros.

- My reference number to transfert funds at the Coinbase : CBAEURLQNPNZFO.

Please, can you intervene with Coinbase of my problem ?
I do not know how to attach copies of emails
Thanks in advance

Ok-Soon CHANG ([protected]@gmail.com)

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9:24 am EDT

Coinbase I sent money to my euro account with coinbase and it has not appeared.

I did a International transfer to my Euro account held with Coinbase and the money has not been credited to my account.
I have sent numerous messages and support tickets but get no reply.
I know they are having support problems but my bank has confirmed that it has been received my Coinbase bank so there is no excuse for it not being credited to my account.
I know I am not the only one suffering this problem.

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Sofia Adams
, GB
Oct 16, 2017 3:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Is the dispute between you and the company still going? I believe I could help you. One of my clients had experienced a similar situation and we managed to help him get his funds back. Feel free to email me at Sofia.adam@westwoodofe.com

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Kevin Heatley
, GB
Nov 18, 2017 8:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I have the same issue, some advice would be greatly appreciated.
Kevin.Heatley@sky.com

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Matterhorn
, GB
Aug 08, 2017 10:15 am EDT

Exactly the same thing has happened to me. There is no customer support, and I don't think they even care (otherwise they would have been helping us on here wouldn't they)! I think it's disgusting and greedy and I hope they go under. I'm UK based, and right from the start they were NOT honest about fees (in fact there is no clear fee mention on the website or when you sign up. None of the main menus show it. You have to search in google to find anything. Then secondly, after allowing me to put funds in, I was told AFTER THE FACT that they could no longer pay in or out in pounds sterling. They have EUROS 4600 and have had for nearly a week. No reply, no money, no NOTHING.

Can I ask whether your funds ever appeared.

Does anybody have a phone number (for ANYONE) at Coinable...?

Thanks

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Mark1723
, US
Jul 19, 2017 11:00 am EDT

i called [protected] they helped me in sorting out my issue

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Denin Hauer
, US
Jul 06, 2017 11:48 pm EDT

I also have the same issue. I asked my bank to step in but they said the transfer were authorized and the finished my case.
The only thing I can do now is to go to San Francisco to solve this issue in person.
Coinbase, Inc.

548 Market Street #23008
San Francisco
California
United States - 94104
Customer Support Phone Numbers
Phone:
+[protected]

ComplaintsBoard
L
8:57 am EDT

Coinbase 2fa disabling it after google authentication not available

I had replace damaged device wish had google authentication app.for 2 accounts
I have gone thru coinbase process for recovery only to receive generated message ID verified shortly after another message recovery process canceled.I done this several times.I cannot get customer service but a automatic message telling me to contact them but going in circles .my funds are tied in following two accounts [protected]@gmail.com and [protected]@gmail.com

I would like 2factor verification code from google disabled so I can regain access or fund release to my bank account associated,
feel free to contact me thru email text at number provided at accounts

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9:43 am EDT

Coinbase account locked with funds

My account was locked with funds for 2 weeks now because I uploaded my ID that was from Hawaii but I reside in the state of Maryland. I have sent multiple emails and still not response. "Although we strive to provide continuous access to Coinbase services, Coinbase has indefinitely suspended its business in Hawaii and we regret that we cannot currently support services in Hawaii. You can find a further explanation of our account suspension policy here. We hope to restore service in Hawaii soon, so please check back again"

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3:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase trying to complete my account

6th June 2017
This site is designed by a bunch of [censor].
1. They ask for a phone number. They don't specify MOBILE phone, but when they try to send you a text you realise that's what they meant.
2. They insist on you uploading your ID by means of a webcam. I finally got this to work. I've even got an email from them telling me my ID was successfully uploaded, but every time I go on the site they ask me to upload it again.
3. They have a two-stage verification routine. After entering your username and password they text you a code to enter. There is a checkbox saying 'do not ask for a code for the next 30 days on this computer' but if you check it it makes no difference.
4. They seem a little unclear on which order things should be done. They need you to nominate a credit/debit card or bank account, apparently before you upload your ID, but then they change their mind and say you must upload your ID first.
5. Even if you've given them your credit card details AND uploaded your ID they suffer from amnesia and keep asking you to do them both again.
6. I'm seriously wondering if anyone has ever managed to buy bitcoins using this site. Maybe their business is actually identify theft.

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10:37 am EDT

Coinbase coinbase refuses to transfer my fund out.

I have made repeated attempts to access my coinbase account in order to transfer out and liquidate my account. I have had no success. I have emailed many many many times and have complied with all their process requests, including forwarding two picture id's, my drivers license and va id. I am still unable to access my account and have asked repeatedly for coinbase to transfer out my funds and close my account. I suspect this my be a huge scam. I am still trying.

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garymerenstein
, US
Oct 12, 2017 3:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem. were you able to get you coins out eventually? thank you.

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12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase locked account

Coinbase: on [protected]:14, "sorry, account temporarily disabled. please contact support."
9 days 6 emails to support (1 meaningless/robot reply reference to case #: 1401774) and my account is still locked.
My emails:
Coinbase: "we have put a hold on your account’s ability to login for the time being until you are certain that your account is secure."
My reply: I am certain — for over a 12 days I have been certain — for over 8 emails and one automated reply — I have been certain so please unlock my account.
Thanks
Geza"
-=-
After 8 emails my account is still blocked... and their telephone numbers do not connect to humans only recordings.

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Trinity Hall
, US
Oct 12, 2018 10:06 am EDT

They locked me out of my account after I was upset that they disabled buy for no reason then I wanted to withdraw all my money back to my bank but I'm locked out. I told them I can't sms login cause my phone was stolen then they responded with email that they were going to disable my account for safety till I got new phone. I borrowed my boyfriends phone and emailed them but it's second month and still no reply. Never using them again.

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12:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Coinbase has left an official reply on this complaint.

Coinbase stay away!

There were some fraudulent charges from Coinbase. I was contacted by my bank and they said that Coinbase took some money from my account.
That was strange but I was 100% sure my bank was telling the truth. When I checked my bank statement I was shocked to see that some money was really missing. I tried to contact Coinbase customer service to get some reasonable explanation, but they ignored me. Stay away!

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8:36 am EDT

Coinbase I didn't get the code and therefore I couldn't open the account

When I registered on the website www.coinbase.com, the rep didn’t warn me that I needed some verification codes. I received them before I wanted to log into my account, but the last time I didn’t get it and the old ones didn’t work out. As well as I was worried and asked the reps to help me, but I heard some blah-blah and nothing was done. Maybe someone knows how to get the codes.

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3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase criminal

Coinbase was funded by a criminal, Roger Ver, who has renounced his US citizenship and has been refused a visa to ever reenter the US. Coinbase has been known to steal people's wallets (over $10 M in 2014) and charge extra fees and hold clients' monies for as long as possible. I have heard the FBI is investigating them and will close them down soon.

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Zoe Woodd
Tallahassee, FL 32312, US
May 30, 2023 3:36 pm EDT
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My account was suspended after I made a bank deposit to Coinbase. I contacted them on all platforms, but they never responded. I sent emails to them to resolve my suspended account so that I could get my money out, but they couldn't help me solve it.

I came across a Paige McCubbin Firm article on this website while reading some reviews. The post talked about how she had helped other victims transfer their locked funds from Coinbase to their banks.

You can reach her on Telegram with her handle, Paigecubbin. It took her three days to get my money back from Coinbase, and it was deposited into my bank account. I suggest getting in touch with her for support.

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orl
miami, US
Feb 17, 2022 10:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was hacked my coinbase account, this is the time, nobody from coinbase solve anything for me. But Im going to the news all over here in the USA

ComplaintsBoard
V
5:26 pm EDT

Coinbase coinbase fraud

I am here today to tell you about our horrible experience with coinbase.com a so called bitcoin merchant. For starters they have horrible customer service both for customers and there own very merchants. Just to get help with a problems takes days even weeks because they have no clue what each other are doing you get passed around there service center like a good bag on nutz.I have opened and managed many successful businesses and have dealt with many other business and by far this is one of the worse I've seen. Secondly if your developing a website based on coinbase or there API i would stop right now and look into other options don't make the same mistake i made because this will cost you a lot of time and money when you finally complete your project and coin base works one day and fails you the next. They don't have sandbox accounts and they don't let you register multiple accounts to validate and verify your store.They force you to mix your personal account with your business which can be very confusing as well. They have a very poor verification process that literally picks up anything and when i say anything i mean anything. Log into your account from a different IP. Try to buy to little amount of bitcoin or to much even.There entire algorithm sucks and honestly does not work at all its filters everything out but the fraud because if it was honestly working you would not see all the complaints on this company and they would not experience all the fraud. Also a word of advice coinbase.com has a Major security flaw that i informed them of and they took no note on the matter and froze my account again for bringing this to there attention. There bank verification is stone age and ###ed. Lets pretend here something no way am i endorsing my self or anyone to do this but upon using my own very account i stumbled across this matter by mistake because people that deal with cyber security as my self have a very good eye on picking out weaknesses. There system allows a person to use any bank account login credentials and as long as you have a login name for lets say bank of America you can use that login to add or link any bank account you want from that same bank so if i have an account number from lets say subject A to bank of America and i have a bank of America account or happen to know someone's login i can use subject A's routing and account number and verify it with Subject B's login credentials. This is serious because it allows not only coinbase to experience major fraud but it also allows consumers and the American people to be victimized through coinbases system. We at Virtual CoinBox have become a victim of coinbases bias and prejudice system and techniques they use and there mistreatment because of them we are forced to redesign our entire API integration and our merchant to make virtual coinbox a successful bitcoin community which has been delayed in its launch date again now because of coinbase.com lack of professional conduct to provide services to business to my self professionally. We are currently looking for a relationship with gocoin.com and we hope to have a successful and long relationship with them. And as for coinbase they can go to hell and there EGO will be the very thing to bring that company to its knees.

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Fred K. Smith
Fred K. Smith
Los Angeles, US
Dec 02, 2022 10:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Coinbase is a global scam. They don't care whose account they lock or how valuable the money is to the owner.

I was denied access to $40,000, despite the fact that I made the deposit; my balance was wiped, and I never got my Bitcoin during withdrawal. I was not permitted to withdraw funds back to my bank.

It took me years to try to battle the withdrawal, but all my effort went in vain.

Last month, I saw a post on this website about Paige McCubbin and how she has been assisting victims like me in recovering their money from scammers, fake investment companies, and shady companies like Coinbase, Blockchain, and Binance.

I messaged her on Telegram; her name is Paigecubbin. She was able to recover my money from Coinbase within 72 hours, and I received the payment into my bank account.

If you are a victim, I recommend contacting her to recover your funds.

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Sean Peck
Seattle, WA 98161, US
Jun 01, 2023 11:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you, Fred, for recommending Paigecubbin. With her assistance, my funds that had been locked on Coinbase for a while were sent successfully to my bank.

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Coinbasetookit
, US
Aug 17, 2019 2:37 pm EDT

Coinbase stole my BTC. As a verified member on Coinbase, I bought 2 BTC's. I decided to give my son 1 BTC and I was going to transfer the other BTC over to another established Coinbase account for myself. After the lengthly check and re-check of all information, the transfer button was clicked. As soon as the button was clicked, the receiving address changed. My investment was gone! Coinbase told me to look at Blockchain for the transfer information. Strange thing happened there as well. As I was looking at the information on Blockchain, I noticed the information had nothing to do with my Coinbase addresses, and as I was reading Blockchain, all of the information just disappeared. After several pleas for help, Coinbase blocked me from my account and from communicating with them. I lost all my money on this investment and Conbase turned into this horrible entity that just clicked their button to shut me out with no compassion for what I had just lost. If ANYONE knows what I can do to fight them, PLEASE let me know.

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Mona49
Palmer, US
Mar 10, 2021 12:37 pm EST
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Turn them into your state. They have to be licensed in your state to rob you. Also file a complaint with the SEC, as they are trying to go public.

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C
11:04 am EDT

Coinbase no order and fake promises

Don’t buy bitcoins from the website www.coinbase.com. They charged me for these bitcoins and provided nothing at all. I sent them messages and asked for my order, but these scammers only promised to deliver them. After several weeks nothing and the seller stopped to reply. WTF? Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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12:58 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coinbase - I got suspicious this was not right.

I responded to a magazine ad for some coins and coinbase.com employee guided me to some other products. He got me to buy $5 gold coins. After they were delivered I got another call to complete the set. He said they would need to go through quality control first before they sent it out. I haven't heard from them several days, so I got suspicious this was not right.

Read full review of Coinbase and 25 comments

Coinbase Customer Reviews Overview

Coinbase is a popular cryptocurrency exchange platform that has been around since 2012. It has gained a reputation for being one of the most user-friendly and reliable platforms for buying, selling, and storing cryptocurrencies. Here are some of the positive points that users have highlighted in their Coinbase reviews:

1. Easy to use: Coinbase has a simple and intuitive interface that makes it easy for beginners to navigate. Users can easily buy and sell cryptocurrencies using their credit or debit cards, bank transfers, or PayPal.

2. High security: Coinbase takes security very seriously and has implemented several measures to protect users' funds. It stores the majority of its assets in cold storage, which is offline and inaccessible to hackers. It also offers two-factor authentication and insurance coverage for its users' funds.

3. Wide range of cryptocurrencies: Coinbase supports a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and many others. This makes it easy for users to diversify their portfolios and invest in different cryptocurrencies.

4. Good customer support: Coinbase has a responsive customer support team that is available 24/7 to help users with any issues they may encounter. Users can contact support via email, phone, or live chat.

5. Mobile app: Coinbase has a mobile app that allows users to buy, sell, and store cryptocurrencies on the go. The app is available for both iOS and Android devices and has received positive reviews from users.

Overall, Coinbase is a reliable and user-friendly platform that has earned the trust of millions of users worldwide. Its high security, wide range of cryptocurrencies, and good customer support make it a popular choice for both beginners and experienced cryptocurrency traders.

Coinbase In-depth Review

User Experience:

Website Design and Navigation: Coinbase has a clean and intuitive website design, making it easy for users to navigate and find the information they need. The layout is well-organized, with clear menus and sections.

Account Registration Process: The account registration process on Coinbase is straightforward and user-friendly. Users are guided through the necessary steps and verification requirements, ensuring a smooth and secure registration experience.

Ease of Use for Buying and Selling Cryptocurrencies: Coinbase offers a user-friendly interface for buying and selling cryptocurrencies. The process is simple and can be completed with just a few clicks, making it accessible to both beginners and experienced traders.

Mobile App Functionality: Coinbase's mobile app is well-designed and offers a seamless experience for users on the go. It provides all the necessary features for buying, selling, and managing cryptocurrencies, making it convenient for users to access their accounts anytime, anywhere.

Security:

Two-Factor Authentication: Coinbase prioritizes security and offers two-factor authentication (2FA) to protect user accounts. This additional layer of security helps prevent unauthorized access and provides peace of mind for users.

Cold Storage of Funds: Coinbase stores the majority of user funds in offline, cold storage wallets. This ensures that the cryptocurrencies are kept secure and protected from online threats such as hacking or theft.

Insurance Coverage for Digital Assets: Coinbase provides insurance coverage for digital assets held on their platform. This adds an extra layer of protection for users, giving them confidence in the safety of their funds.

Compliance with Regulatory Standards: Coinbase is known for its strong compliance with regulatory standards. They adhere to the necessary regulations and licensing requirements, providing users with a trustworthy and compliant platform.

Available Cryptocurrencies:

Range of Supported Cryptocurrencies: Coinbase offers a wide range of supported cryptocurrencies, including popular coins such as Bitcoin, Ethereum, and Litecoin, as well as lesser-known altcoins.

Popular Coins vs. Lesser-Known Altcoins: Coinbase provides a good balance between popular coins and lesser-known altcoins. This allows users to diversify their portfolios and explore new investment opportunities.

Availability of Stablecoins: Coinbase supports stablecoins, which are cryptocurrencies pegged to a stable asset such as the US dollar. This provides users with a stable and reliable option for storing and transacting value.

Trading Features:

Trading Fees and Pricing Structure: Coinbase has transparent and competitive trading fees. The pricing structure is clearly outlined, allowing users to understand the costs associated with their trades.

Order Types and Execution Speed: Coinbase offers various order types, including market orders and limit orders. The execution speed is generally fast, ensuring that users can quickly enter and exit positions.

Liquidity and Market Depth: Coinbase has a high level of liquidity and market depth, making it easy for users to buy and sell cryptocurrencies at competitive prices.

Margin Trading and Leverage Options: Coinbase currently does not offer margin trading or leverage options. This may be a limitation for users who are looking for advanced trading features.

Customer Support:

Responsiveness and Availability: Coinbase's customer support team is known for being responsive and available to assist users. They strive to provide timely and helpful responses to inquiries and issues.

Channels of Communication: Coinbase offers multiple channels of communication, including email, live chat, and phone support. This allows users to choose the most convenient method for reaching out to the support team.

Knowledge Base and Educational Resources: Coinbase provides a comprehensive knowledge base and educational resources to help users learn about cryptocurrencies and navigate the platform. This empowers users to make informed decisions and enhance their understanding of the crypto space.

Resolution of Issues and Disputes: Coinbase is committed to resolving issues and disputes in a fair and timely manner. They have a dedicated team that handles user complaints and strives to find satisfactory resolutions.

Payment Methods:

Accepted Fiat Currencies for Deposits and Withdrawals: Coinbase accepts various fiat currencies for deposits and withdrawals, including USD, EUR, and GBP. This allows users from different countries to easily transact on the platform.

Payment Options: Coinbase supports multiple payment options, including bank transfers, credit/debit cards, and PayPal. This provides users with flexibility and convenience when it comes to funding their accounts.

Processing Times for Deposits and Withdrawals: The processing times for deposits and withdrawals on Coinbase can vary depending on the payment method used. Bank transfers may take a few business days, while credit/debit card transactions are usually processed instantly.

Limits and Verification Requirements: Coinbase has different limits and verification requirements based on the user's account level. Higher account levels typically have higher limits and require more extensive verification.

Global Availability:

Supported Countries and Regions: Coinbase is available in numerous countries and regions worldwide. However, the availability of certain features and services may vary depending on the user's location.

Compliance with Local Regulations: Coinbase strives to comply with local regulations in the countries and regions where it operates. This ensures that users can use the platform in a legally compliant manner.

Language Support and Localization: Coinbase offers language support and localization in multiple languages, making it accessible to users from different linguistic backgrounds.

Additional Features:

Cryptocurrency Wallet Services: Coinbase provides cryptocurrency wallet services, allowing users to securely store their digital assets. The wallets are easy to use and offer additional security features.

Crypto-to-Crypto Exchange: Coinbase offers a crypto-to-crypto exchange, allowing users to trade one cryptocurrency for another. This provides users with more flexibility and options for managing their portfolios.

Merchant Services for Businesses: Coinbase offers merchant services for businesses, allowing them to accept cryptocurrencies as payment. This can be beneficial for businesses looking to tap into the growing crypto market.

API Integration for Developers: Coinbase provides API integration for developers, allowing them to build applications and services that interact with the Coinbase platform. This opens up opportunities for developers to create innovative solutions.

Reputation and Trustworthiness:

Company History and Background: Coinbase has a solid company history and background, having been in operation since 2012. It is one of the most well-known and reputable cryptocurrency exchanges in the industry.

Transparency of Operations: Coinbase is known for its transparency in operations. They provide regular updates and reports on their financials and security practices, ensuring that users are well-informed.

Regulatory Compliance and Licensing: Coinbase is compliant with regulatory requirements and holds licenses in various jurisdictions. This demonstrates their commitment to operating within legal frameworks.

User Reviews and Ratings: Coinbase has generally positive user reviews and ratings. Users appreciate the platform's ease of use, security measures, and customer support. However, there have been some complaints regarding occasional delays in withdrawals and customer support response times.

Pros and Cons:

Strengths and Advantages of Coinbase: Coinbase offers a user-friendly interface, strong security measures, a wide range of supported cryptocurrencies, and reliable customer support. It is also known for its compliance with regulatory standards and transparent operations.

Weaknesses and Limitations of Coinbase: Coinbase does not offer margin trading or leverage options, which may be a limitation for advanced traders. Some users have experienced occasional delays in withdrawals and customer support response times.

Conclusion:

Overall Assessment and Recommendation: Coinbase is a reputable and user-friendly cryptocurrency exchange that offers a wide range of supported cryptocurrencies, strong security measures, and reliable customer support. It is a suitable platform for both beginners and experienced traders. However, users should be aware of the limitations, such as the lack of margin trading options and occasional delays in withdrawals and customer support response times.

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