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Rodeo Cosmetics, 332 N Rodeo Dr, Beverly Hills, Ca 888-566-3341 / Unethical behavior!!!

1 Beverly Hills, CA, US Review updated:

Do not go near this place!!! I was approached by someone outside this store and was aggressively ushered in. I made sure to tell them i was on a tight time frame. They tried product on me and also said i could do this for 2 years and never have to do it again. The sales person was extremely aggressive and kept telling me she would give me a great deal. I bought the syringe tightening product after she made me sign a paper saying their product was not refundable.

Then she tried a mask product on me, which i also liked and was told i would get a deal on it, so i agreed to buy this also. She rang up the product on my cc which i thought said $3500. They never gave or showed me an itemized receipt. I called an uber as i was on a tight time schedule. At this time, another person at the store ran up to the front with two bags of additional product which i left with, confused as to why i had so much stuff. I thought it was because they were being so generous with their deals.

When i got to my hotel room i read the charge receipt again and notice it was $35, 000!!! I called immediately to say it was a mistake and they said it was not a mistake and there was more product coming to my house via the mail!!! I never wanted to buy 10 years worth of face cream, but they refused to take it back!!! They also took 2 days to email me an itemized receipt, which had i seen during the transaction, i would have stopped them at the register!!!

I emailed and called several times. The sales rep would not deal with me and pawned me off on some customer service person who would not take the product back. I ended up refusing the additional product they sent to my home and disputed the charge with my credit card company. Finger crossed they can help me with these scam artists!!

Ky
Dec 06, 2016
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Comments

  • Gl
      Jan 26, 2018

    The exact same thing just happened to me. There was a saleswoman handing out samples in front of the store as I was passing by. I should have just ignored her, She also led me into the store even though I told her I had no time. She had me sit down and proceeded to apply some serum under my eye...telling me this product would last 3 years after the initial applications. She then showed me all these other products. The thing she put on me seems to have been one of those tightening serums you see on the infomercials...except she showed me on her iPad a site that sells it for $1, 500. I chuckled and told her that I would never pay that for a cosmetic. She then told me she had a special deal, but that I had to keep it a secret. That offer was around 50% off. I declined and reiterated I was pressed for time. She then offered to throw in all sorts of other products. I still said no. She then said she would sell it to me at cost...$179.00. If that is cost and they sell it for $1, 500, that's quite a markup. I stupidly decided to take the offer. I got some odd receipt that did not even list the product I purchased and it was stamped in red "all sales final". As soon as I exited the store, I felt sort of conned. I just told myself "this is Rodeo Drive...there surely cannot be scam artists here". When I returned to my hotel, I googled the product and found it for sale for less than half what I paid. Also, the saleswoman told me the product was made right there in Beverly Hills. I looked at the box what I got back and the company is located in Miami. I hope that I don't see additional charges on my card.

    +1 Votes
  • Ka
      May 01, 2019

    @Glen G What product did they sell you and where did you find it half off?

    0 Votes
  • Lk
      Feb 10, 2018

    1/20/18. Stay away from these people!!! They are extreme con artists. They will start their product at one price and then keep lowering until they can get you to stay yes. They will keep you for as long as they can to get a sale. The day I was there they said the eye tightening serum, better than Botox, was $1, 000 but it appears they have sold to others as low as $179. I am so embarrassed that I got conned. Don't let them show you their red light therapy, it starts at $10k but their will go down to $3600...these people are UNBELIEVABLE!!!

    0 Votes
  • Ev
      Oct 11, 2018

    10/11/2018. I had a similar experience today. The original price went from $3000 for 2 boxes of serum (1 turquoise to be followed by a pink one when the first is finished) to $750 plus tax, plus a complete complimentary set of cleanser, toner and moisturiser .
    When I checked my bag later, I found they had not included the pink serum. I went back and the said it was a mistake and immediately gave it to me.
    Then I looked on line and found all the products for a fraction of the price they charged, so I took them all back and demanded a refund.
    They didn’t put up much resistance, only saying the cheaper products were fake.
    I think it’s a well presented con.

    0 Votes

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