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The good, the bad, and the ugly - discover what customers are saying about Rock'n Dogs Resort

Welcome to our customer reviews and complaints page for Rock'n Dogs Resort. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Rock'n Dogs Resort.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Rock'n Dogs Resort's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Rock'n Dogs Resort, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Rock'n Dogs Resort. Your feedback is an important part of our community and will help others make informed decisions.

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8:32 pm EDT
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Rock'n Dogs Resort Incredibly Rude

I called to ask some questions about boarding my dog. The gentleman I was speaking with quickly became rude when I wanted to clarify some of the things he was telling me. It was rediculous. He was rediculous, and incredibly unprofessional. I was flabergasted by his attitude, and he also lied to me. After being treated this way, I went online and looked up the company. I am so glad I did, because over and over I found the same type of scenarios, poor reviews, and hurt dogs. I would never ever in a million years take any animal I loved to this place!

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prmb
, US
Jan 12, 2011 12:50 am EST

Does this mean that this business is closed? I certainly hope so. That creep who scammed customers and employees knows what he did. He obviously has some serious problems. Anyone who protested his abuse was threatened. He obviously wrote these fake accounts on here of such a wonderful place. It's all fake just like he is. No employees stole dog food or anything else. How would some random customer posting here know this? We all know what went on there and if this place is not closed, I beg someone in authority to investigate it.

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vigilantess
Houston, US
Oct 21, 2010 2:43 pm EDT

That rude guy you talked to was undoubtedly the owner. He's a liar, cheat, and a bully. I don't know why he's still in business.

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MyCrazyStitch
Orem, US
Oct 03, 2010 11:07 am EDT

I completely agree this place is the worst to take your dog to. Our dog would whimper and cry if any of the employees went near him probably because he was hurt by them. Once I came to pick him up and he was not with the other dogs but was left alone on the side with no water on asphalt under the hot sun for hours.

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9:21 am EST
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Rock'n Dogs Resort Awful company

After purchasing dog food from Rock'n Dogs Resort the owner and I spoke about dogs for a while. He found out that I was an experienced dog trainer and offered me a job, skipping the application process he hired me. He verbally promised me a pay of $9/hr and said that he would have me trained at his sisters dog hospital across the street. No one working there, including myself, were ever trained.

I personally witnessed the owner's (Jay) scams to the community. People would come in and pay for the grooming package, which included bathing the dog. Later when the owner would pick the dog up they would noticed that they were never groomed and Jay would give them the excuse that the dog had just played in the pool.

Dog fights would occur constantly and no one stopped the fights, other than me. There is not separation of small and large dogs, which causes many problems. Because I witnessed I quit the second day, completely losing my trust in Jay as an honest person. He promised me he would process my papers and pay me appropriately for minimum wage, but I reminded him that he offered $9/hr and he understood.

Weeks passed by after he said that he would contact me and I finally wrote him an e-mail. He and his lawyer responded with threats that they would take me to court. Jay also called me very upset yelling at me saying 'you will never win, I will always win.' (this outburst from them was over $126 that they owed me)

He never processed my papers and therefor claimed I only had an interview and there was no need to pay. He never submitted my resume, or my personal information to the HR office.

This facility is a scam to the employees and dog owners. The employees are not trained, Jay, the owner, is a liar and cheated me out of my pay. The animals are poorly monitored, which often results in many dog fights.

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DextersMom
Lehi, US
Mar 28, 2012 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Vigilantess2- I do not wish to get into a feud with you, but I stand by my opinion regarding Skeezegirl91's post. And let's face it, if I called myself "liargirl2012" while making very serious allegations against someone, my credibility would come into question. It was not my intention to disrespect her, but in fact to discourage her from disrespecting herself by demeaning herself on a public forum especially in regards to such a disturbing topic. Remember- she claims that she has seen a dog being swung around by its back legs until it was knocked unconscious, etc., those are incredibly grave accusations and something I take very seriously. I want to know I am hearing the truth- so credibility is of the utmost importance in that instance. Secondly, I do feel that a person has the obligation to do *something* (even if it is anonymously) when they are witnessing a horrific crime being committed. Maybe he is as frightening as you say, but you and she are also speaking out on a public forum where you have even accused certain posts as being the owner himself and where you have referred to him as a "liar, conman, cheat" where he could easily see these things and figure out who you are based on the dates of termination, details of incidents you/she have provided. I can not speak on whether the animal cruelty, sexual harrassment or scams have occurred because I have not witnessed these things personally. However, I urge you or whoever has actually witnessed the illegal abusive treatment of dogs to contact an animal advocacy group. There are agencies who specifically investigate claims of abuse. My apologies to you and/or Skeezegirl91 if I offended either of you, but let's keep in mind what is really the most important thing here... that no more animals are abused.

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vigilantess2
, US
Mar 27, 2012 4:49 pm EDT

To DextersMom: Wow. You try working for this man and see if you feel safe going after him. He's a big, scary, crazy, violent, frightening bully. And he's been turned into law enforcement for harassment and not paying his lawsuits multiple times. For some reason, Utah law enforcement isn't interested in or able to stop him. When I worked there, he was evading a debt collector and using an alias. He's a seriously messed up, scary dude. You can't judge someone for not taking action when you've never had to worry if he's going to try to hurt you or destroy your life. He has all employees' information. So just chill. And for heaven's sake, don't impugn someone's moral character because of a screen name, that's such a ridiculously low blow.

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Think again
Orem, US
Jul 02, 2011 2:06 am EDT

Are you kidding me right now? Talk about horrible horrible customer service. The owner is seriously the biggest ### on earth. Good luck dealing with him. Not only is he rude, crude, disgusting, unprofessional and overall just a total waste of space. If you care about your dog, think twice before going there.

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bad service rock n dogs
provo, US
Apr 27, 2011 2:00 am EDT

NOT RECOMMENDED. They lied about everything, free play. My dog smelled, like she had sat in her own urine, who really knows if they are not kenneled all day long. I wish I would have done more research. My dog was freaked when, I dropped her off, she sanpped at the guy. She has never done that before. Dogs know best

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Horrifiedx2
Provo, US
Apr 26, 2011 1:25 am EDT
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I feel like the worst dog owner in the world. Had I read the reviews beforehand, I would never have brought my dog to this facility. Everything I have read here, and on other sites, validates the experience that we just had at this facility.

We picked our dog up after a week long stay and upon arriving, she came out to greet us and was bleeding so badly that the blood was spattering on the floor, walls, etc. There was dried blood on her back, even after she had "just been bathed." Supposedly, she was "fine" the entire time before picking her up - it just so happened that she developed an injury that burst as soon as we arrived. An employee said that they drew the owner's attention to the site of the injury earlier in the week and he said "she'll be fine." We then noticed two abrasions on her upper lip, which we now believe to be muzzle marks. We had to bring her to the vet hospital (affiliated with the business no less) immediately to have her injury shaved and bandaged. We left with pain meds and antibiotics because she was running a fever. To the vet's credit, we were reimbursed and told that our animal was "very well cared for " while at the "resort."

When we called to get details from the owner about our dog's injury(he wasn't there when we picked her up), he became volatile and aggressive on the phone, telling us that he did us "a favor" having our "high maintenance" dog at his facility.

I am not sure how this place can be in business after reading the reviews ( on this site an on others), but I am truly horrified. Our dog is a hurricane rescue and has been subjected to enough trauma. I feel like we put her in harm's way by bringing her to this facility and I could kick myself for not doing my homework in advance. This business is not BBB affiliated, so I'm not sure if there's recourse there. If a daycare facility were treating children this way (as people have described here) it would have been shut down in a heartbeat. Something needs to be done. If anyone has any ideas/information, please post.

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DextersMom
Lehi, US
Mar 13, 2011 10:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Regarding the last complaint by "skeezegirl91", I'm curious as to why you worked there for over a month when you were witnessing abuse to the level of a man swinging dogs around by their back legs into metal poles and slamming them into the concrete. I understand needing a job, but that kind of behavior is criminal and if you had been as outraged as you claim to be why didn't you take video on your phone and have the SOB arrested for animal cruelty since you quit working there anyway? Many of us need our jobs, but if I witnessed the owner of a company doing something criminal like beating a dog until it was unconscious AND sexually harassing me, I certainly would fear for my own safety and would feel a moral obligation to notify the proper authorities so that he would be stopped and held legally accountable. Working in a place with lousy business sense is one thing, but you watched animals being abused and tortured and continued to work without a day off while not even getting paid for it? I'm sorry, but all this sounds extremely questionable to me. Additionally, the fact that you made your screen name include the word "skeeze" which is defined as the combination of the words "skank" and "sleeze" and is also defined as a person who is "dirty or amoral", makes me feel unable to trust your character. As a woman who urges other women to be empowered and dignify our gender, please consider two things: 1) if this is true, please notify the authorities so that a proper investigation can be conducted into the alleged abuse of animals and 2) please don't refer to yourself as a "skeeze"- and if that definition is fitting of you, perhaps you should consider revamping your own character before slamming someone else's. That is the only way you're going to be taken seriously in this world.

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skeezegirl91
Orem, US
Mar 13, 2011 8:21 pm EDT

I just quit this resort as of a week ago. I worked there for over a month and never had a day off...but I didn't care because if I wasn't there the dogs were totally neglected. I worked overtime every week and was never paid for it, I never once received a break, I was sexually harrassed by Jay (Jorge Callas), and was made to lie to the clients coming in. I was forced to tell all of our clients that we had overnight staff and that we were operational 24 hrs a day or Jay would scream incesantly. THERE IS NO OVERNIGHT CARE! Your dogs are left alone and in kennels from 6:30 PM until 7:30 AM. They are not well supervised because if the "trained" kennel workers (people who have been picked at random, sometimes with no animal experience whatsoever) actually spent time with the dogs like they were supposed to, we would get screamed at for not mopping the front office, spraying the asphalt so it looks newer and nicer, or scrubbing the rugs. ( seriously, twice a week for two hours) The dogs were put up for a nap time every day that the clients were told was only a 1/2 Hr...that half hour was never shorter than 2 hours and many times was longer than three hours. I have also witnessed him beat the daycare dogs on many occasions, and on a few it was bad enough that he beat the dog unconcious by swinging it by it's back legs into metal poles and slamming it into cement. If all of this isn't bad enough, then this will be. He keeps every single clients credit cards on file, complete with card name, type, number, expiration date, as well as V-code from the back and has been known to charge peoples accounts at random and not offer refunds. He has a lawyer as dishonest as him and they will fight. HE HAS ACCESS TO ALL YOUR MONEY! Please, for the sake of your animals well being and your financial security, do not condone his dishonest ways. Thank you.

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Tanntann
Provo, US
Mar 06, 2011 8:53 am EST

Rock N Dogs unfortunately is still a registered business, I worked there over Thanksgiving and I only lasted about a week and a half before I had to quit immediately. I was subjected to severe sexual harassment by the manager who goes by Jay, he followed me into the bathroom and tried to force me to kiss him and he showed me pictures of his penis that were on his cell phone (well TRIED to show me). After I quit he refused to send me my pay, and I only got it one month later, after he had called Orem Police and complained that I was harassing HIM! He is a crooked and shady man, and certainly does not care for the dogs. If a dog goes potty in it's kennel during the night he will not feed the dog dinner the next day. There is absolutely no one there from 7pm until 7am every night, and the dogs stay locked in their kennels.

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Lookout Utah
Orem, US
Nov 19, 2010 7:06 pm EST

Rock'n dog is no longer a registered business with the State of Utah. BBB is unable to deliver to the address on the website. BUYER BEWARE. Contact the Utah Division of Consumer Affairs for more information.

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Please beware!
, US
Nov 13, 2010 2:16 am EST

I agree that the owner must be posting these fake favorable accounts on here for damage control. I personally know clients and employees who have been treated horribly at this place. Employees are not paid for work and bullyed. A vet comes by twice a day...what a joke. A vet would have the place shut down, which it needs to be. Everyone is certainly free to believe what they will, but I am sorry and sickened that more dogs and employees will continue to be abused by this man at this scam of a place. He knows the truth and what goes around will come around. At the very least, please think very hard before leaving your dog there.

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