1. If you receive a “binding estimate”, be wary - they will not abide by it!
2. They will load your goods onto their truck, and then tell you that you have more goods than was in the “binding estimate”. Our “estimate” went from $8, 000 to $14, 000 after they loaded our goods, and half of our goods were already at their storage.
3. They will hold your goods HOSTAGE and threaten to sell them if you don’t agree to the higher price. On the day of the move, I was able to get Ofir to agree to do the move based upon weight. But once their goods were in their warehouse, and we were in our new state, Galit refused to abide by that.
4. The only thing they respond to you by using the Federal Motor Carrier Safety Administration (FMCSA) and the American Moving & Storage Association (AMSA). This will take time, but it’s the only thing they respond to.
5. If you are doing an INTER-STATE move, DO NOT USE these guys. They are way too small. They have a tiny warehouse in Rockland, NY, and only a handful of trucks and employees.
6. They do not use their own trucks for inter-state moves, but outsource it out to the cheapest truck they can find, and use the cheapest movers on the other end to unload your truck.
7. Just because they’re a member of the Better Business Bureau doesn’t mean they’re a good business. The path to resolution with these guys is through other government organizations (AMSA and FMCSA).
8. MM stands for “Mash and Mangle”. They will not respond to your claims if they damage your goods (and they will).
9. If you file a claim, they aren’t big enough to send somebody out to view the damaged goods. You will have to: a) take pictures, b) get three written estimates for all items that are broken, c) mail those pictures and estimates. Even then, they won’t respond to you. EVEN IF YOU HAVE TO PAY MORE, USE A BIG CARRIER FOR AN INTER-STATE MOVE! IT’S NOT WORTH GOING WITH THE LOW-BALL BINDING ESTIMATE (WHICH THEY WON’T STICK WITH ANYWAY)!