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4.0 124 Reviews

Rocket Lawyer Complaints Summary

9 Resolved
32 Unresolved
Our verdict: When using services from Rocket Lawyer with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Rocket Lawyer I had the pleasure of getting ******* ROCK as my support agent

I had the pleasure of getting *** ROCK as my support agent. She was outstanding! Total ROCKSTAR. It was only her 2nd day and of course my problem ended up being something that might happen twice in anyone's employment. I somehow had dual accounts ( *** ). I've never traveled outside the , don't even have a passport. *** called her supervisor, who told her to call *** support. The entire time she is constantly flipping back and forth checking on me, apologizing for the hold times, for not having a solution immediately, etc. Simply put *** is a shining example of what customer support is supposed to represent. Total call time was just over 30 minutes, including the que to reach her. By the end though she had all my money refunded, an understandable explanation and a heartfelt apology. Rocket Lawyer will definitely continue to be my #1 legal choice.

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The complaint has been investigated and resolved to the customer's satisfaction.

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3:33 pm EDT

Rocket Lawyer rocketlawyer.com membership

Like many other complaints I've read about, I am still being charged 39.99 per month 2 months after cancelling my services. Today, when I called in again to ask about this, they verified that my account had been cancelled and I shouldn't be charged anything. I verified with them that I am. They looked for an additional account and couldn't find it. They put me on hold to contact a manager. I promise that 2 account weren't created. This must be a scam. My cell is [protected] if anyone wants to call me to resolve this. My name is Sam Wofford.

Desired outcome: Reimburse the August and September charges and stop charging my credit card!

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6:14 pm EDT

Rocket Lawyer Will not stop their constant spamming several times per week

I have no idea how this outfit got my email address, but the spammed me for a while last year. I contacted them. They said they would stop. a few days later they began spamming me again. I contacted them again, they apologized and again said they would stop. Then it did stop for several months. Now they are back to spamming me again. I have contacted them repeatedly and they refuse to stop. I filed a complaint with the BBB and yet they continue to spam me.

Today was the most recent spam attack.

Desired outcome: No further contact by this "company" for all of eternity.

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3:38 am EDT

Rocket Lawyer Non-Profit Start up

I contacted Rocket Lawyer to start the process of obtaining NP status, EIN filing and all legal documents to be complied with. They told me verbatim, all documents, EIN filing would take three to seven days and would be complete. No other fees would be associated. I then described the timeline, and in great detail the urgency of the matter. They assured me all would be completed in full within 7 days. I also explained that with their assurance, I would pay in full another firm for public relations, based upon the timeline they guaranteed. After paying 639.94 and an additional 461.98, I was sent an email stating that none of the filing would be completed for two weeks and that an additional 900.00 would be needed to file the EIN. This is after I paid in full the PR firm to complete the work needed for the launch of this campaign. I am on a fixed budget as I described to them. No possibility of additional fund were able to be used to complete this project. I then demanded a refund to which they only refunded 461 of the 1100.00 to also now include a "subscription" on a monthly basis. Not only did they destroy what could have been, but they lied, overcharged and hired an additional law firm outside of theirs to complete work already paid for. This is a POS organization which scams people trying to do good things. It is a prime example of Americans making America worse for all of us. In my opinion, after reading all of the complaints, jail time is in order. For the lot of them. To include phone operators to CEO level and board members.

Desired outcome: Refund in full, "subscription" refunded and cancelled and payment for the lost funds to the PR firm.

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3:40 pm EDT

Rocket Lawyer Rocket Lawyer

They are charging me 39.99 a month for an unauthorized subscription

What scammers.

Please contact the Attorney General of your state or the US Attorney General to put these people in jail where they belong.

Desired outcome: Justice!

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7:04 pm EDT

Rocket Lawyer Recurring payments

They were auto debiting my credit card I was unaware of l used them for a one time service. I called them to dispute and l never got a refund. I opened up a dispute with my card and they told them that l never called them so the bank had to deny the dispute. I called back and stopped the auto debit as soon as l did that they told me l can’t dispute all the unauthorized debits totaling 4 months. They literally told me they are keeping my money after speaking to a supervisor so l escalated it and had another supervisor call me back they agreed if l opened up another dispute they won’t dispute it. They lied. They told my bank the same story. I finally called back and asked them to send me an email explaining they are aware that lm disputing the charges. They refused and told me they will continue to tell them l never disputed it. they agreed to talk to my bank but the bank didn’t bother speaking to them, said that they will note the merchant was on the other line and won’t bother to follow up with them anymore they will just refund my money. They literally went out of their way to keep my money this dragged on for several months to the point that Amex got fed up with dealing with them.”

Desired outcome: I just want everyone to know what extremes they went through to keep my money to beware to never do business with them or this will happen to them.

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6:28 am EDT
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Rocket Lawyer Unauthorised Charges amounting to £270 for a one time purchase

I created an account to view a simple tenancy contract, that I did not even use back in August 2021 because it was no good. They make you sign up just to view.

I then saw a charge of £29.99 on my account today (April 2022) and have looked back at my past charges to see that I have been secretly billed, with the total coming to £269.91.

The whole website is confusing and having gone through it, I can see that this is deliberate in order to take advantage of people.

Seriously, £270 of my hard earned money that I cant even afford. Its a scam!

Desired outcome: I would like my money back, you can charge for whatever your free trial was.

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4:47 am EDT

Rocket Lawyer Unauthorized deduction from my bank account of $39.99. Request refund immediately.

Bank deduction of $39.99 by Rocketlaw 877-757-SANFRANCISCOCAUS.
I have no recollection of approving this deduction and would like to cancel it immediately. Any assistance would be greatly appreciated.

Desired outcome: Refund and cancel whatever this account is for.

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7:53 pm EST
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Rocket Lawyer stolen money from my account

$39.99 was taken from my account. i did not approve it. i need my refund and i already filed a report. send the full refund.

Desired outcome: refund the money you took from me without permission.

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9:28 am EDT

Rocket Lawyer Unknown charges

Had money taken out of my bank my an American company i do know at all, have not signed up to anything, want refund immediately!

Desired outcome: Refunf

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11:47 pm EST

Rocket Lawyer Rocket Lawyer

Similar to other complaints, I have not subscribed to this service. Rocket Lawyer has somehow obtained my bank information and is charging my account. I will be following up with the bank and my own legal counsel.

Desired outcome: Lose my info!

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5:45 pm EST

Rocket Lawyer I did not agree to pay a monthly subscription but am still charged each month

Date of incidents: Since Nov 7 2020 each month until I noticed on Jan 7, 2021
Membership #: [protected]
Description: Fraudulent transaction (I never agreed to this) and cancellation not possible. The bank can reverse but it is immediately adjusted again by Rocket Lawyer. I even cancelled the card -to no avail- . To make matters worse, they charge money for cancelling a subscription I never had. Cancellation suggests that I agreed to the subscription which is a conundrum if there is only one manner in which the auto deductions can be stopped. Please note that there are no alternatives. This is a classic example of a fraudulent practice.

Desired outcome: I demand a refund and I demand that Rocket Lawyer seize the auto deduction.

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4:16 am EST

Rocket Lawyer Totally unable to cancel online

I am old and knocking on deaths door. I don't have time for this! I spent hours trying to find out how to cancel my trial. It's now well past midnight and I've been billed and am PISSED! You overdrew a senior handicapped heart patient's account. I now have NO MONEY til I get my Social Security PLUS I have to pay a $35 fee and I am anally careful about NOT having anything bounce because I live to the penny... I had 12 to last me and you took it. What a scam. I'll pay the fee to have my bank stop this and slam you with AARP and every review I can find. WTH? I retired a paralegal I should have known you'd be criminals. In addition, my login and information shows I have not been billed but I have.

Desired outcome: FIX THE PROBLEM, STOP STEALING FROM PEOPLE AND ISSUE A CREDIT

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7:22 am EST

Rocket Lawyer unethical practices

Signed up for Rocket Lawyer for their free trial and had to give them credit card details which is a scam to make sure they can charge you. I used 2 or 3 documents, then tried to cancel. Cancellation didn't work, so they continued to take the money, without reminding me that the free period was coming to an end.

I have tried to contact them regarding the 3 unauthorised payments take (£25 a month) and just get the bog standard template email in return stating 'we made it clear'. I asked Dina to check my account to see if I had actually used any documents within that charged period and she refuses to answer any of my questions, still stating that customers know they will be charged.

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7:06 pm EDT
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Rocket Lawyer unauthorized charges

I cancelled my "free trial" with rocket lawyer in january 2016, I signed up with a prepaid card I rarely use or check the balance on, I checked today out of curiosity to see the balance of my funds and saw that they have been charging me for 15 months. $600 of unauthorized charges. Do not do business with them! If I hadn't decided to log on and check they would keep charging my card even though I cancelled my membership! I logged on to "rocket lawyer" for the first time since I cancelled my membership and sure enough, there was my account still active.

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7:15 am EST

Rocket Lawyer monthly membership fees

I used this site today to get some legal advice they claim is a free trial. After typing my question I was taken straight to a credit card payment subscription page where they ask for credit card details! I was stupid enough to give mine. I got no acknowledgement, no reply to my question and when I tried to contact them there was nothing but online forms popping up in a loop. Very frustrating. I cancelled my card immediately and blocked them! Be very carefull with this bunch of scammers

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MORGAN33
lake worth, US
Oct 07, 2021 4:24 pm EDT
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STRAIGHT FRAUD! DONT FALL FOR IT!

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7:30 am EDT

Rocket Lawyer ongoing fees being taken although I have cancelled what I didn't realise was an ongoing subscription.

Hello,

I have sent an email previously in january and july 2017 asking for you to stop taking money from my credit card. I have be3en in hospital for a long time so have not been able to deal with my affairs and had not realised that you were charging me for one document I used a year ago! I thought it was a one off fee. I called in august 2017 and spoke to someone who said that they would n't take any further payments.in both august and september payments were taken. I have asked my card company to refuse further payments and see if they can get a refund ofr august and september at least.

I have had no notification from rocket lawyer at any time on any matter in especially advance notification of payments due and I had to look the company up online to work out who was taking the money.

My name is margaret odling-smee

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3:37 am EDT

Rocket Lawyer this site is a scam

You know, if I rarely checked my bank account I would never notice they take my money every month.
I tried to remember when I contacted them or used their service. I recall I subscribed for a free trial and once it's off they will notify me. But instead of doing it they decided те to warn me and just charge me silently. Very smart. Theirs cs was impolite to me when I tried to understand why the heck they made this decision.
So now i'm trying to figure out how to get my money back...

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RockyTyme
Everett, US
Nov 22, 2022 4:06 pm EST

I was going through my credit card statements yesterday and found charges that go all way back to November 2021 for $39.99 that were taken from Rocketlawca.com. There is no active link for this URL and the phone number continues to just ring. I had no clue what this company was about and therefore, I did a search and Rocketlawyer.com came up. I put in my email and requested a new password. I do have an account that was opened in 2016. I created one document but never used it. I don't even think the document was completed. My account says that I have the free version and there is no billing history and I didn't see a credit card on file. Today, I went to their URL and immediately got a pop-up virus. I have no clue who rocketlawca.com is nor have I opened an account with them. From what I am reading in this site, is that Rocketlawyer is doing some shady things. I sent an email to them yesterday asking them why they were charging me. They responded back telling me that I have a free account and no charges have been made. I responded with the details I am providing here and my concerns. The credit card being used was not even issued until 2017 and it is my husband's. My account was opened with Rocket Lawyer in 2016. Needless to say, I have reported them to my credit card fraud department and waiting to hear back.

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Gamergary78
, US
Oct 08, 2022 9:30 am EDT
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SCAM !

changes it name to different entities to attempt to take money without notification.

Scammed me for hundereds over the months and customer service is a waste of time.

Need to have clearer t&c

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RockyTyme
Everett, US
Nov 22, 2022 4:07 pm EST

What does your credit card statement say is the name that is charging you? I just realized I am being scammed and on my statement it says rocketlawca.com.

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4:24 am EDT

Rocket Lawyer this site is a scam

They took my money unreasonably. They advertise a free trial, so I tried it. And after several days when I was checking my credit card account, I noticed I was charged. I got no notification from them, they didn't call me to say "hey, out free trial is actually not free, can we charge you for 2 months?"...
Nothing like that. It's a pure scam and I want to be excluded from dealing with it.

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5:11 am EST
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Rocket Lawyer lease agreement

I printed a lease agreement for my husband who was renting his house out may 26, 2016. I surly didn't expect to be charged every month $39.95 for something I used only 1 time. I will pay for the lease agreement if that's what it takes to get my refund of the next 7 months. You took out $39.95 starting may 26, 2016 and did all the way to date. The total is $319.60 for a lease agreement! Please issue a refund to my account that you have using for $319.60 asap. I do not need legal counsel through the internet due to the fact I am a hairdresser and cut the law professors hair and the university of dayton and a judge.
The lease was for wilburn bowling jr. My name is rebecca sanford-bowling. I do not have any other information. You may contact me at [protected] or [protected]@gmail.com

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Rocket Lawyer Customer Reviews Overview

Rocket Lawyer provides online legal services for individuals and businesses seeking assistance with legal documents and advice. Their offerings include customizable legal document creation, lawyer consultations, and legal document review. The platform is designed to simplify legal processes, offering users access to various legal forms for personal and business use. Additionally, Rocket Lawyer offers a subscription service for ongoing legal needs, as well as one-time services for users with specific requirements.

Rocket Lawyer In-depth Review

In summary, Rocket Lawyer is a comprehensive legal service platform that offers a wide range of legal documents and services. It provides an easy-to-use interface, reasonable pricing, and quality customer support. While it may not replace in-person legal advice for complex issues, it offers a valuable resource for basic legal needs.

1. Overview of Services

Description of Legal Services Offered: Rocket Lawyer provides legal services like creating legal documents, incorporating businesses, and offering legal advice. Range of Legal Documents Available: They have a vast library of legal documents for personal and business use, including contracts, wills, and property lease agreements.

2. Ease of Use

Website Navigation and User Interface: The website is user-friendly with clear menus and categories. Document Creation Process: Users can easily create legal documents through guided steps, making the process straightforward.

3. Pricing and Value

Membership Options and Costs: Rocket Lawyer offers a monthly membership with access to all services. Single Document Purchase Prices: Non-members can buy individual documents. Comparison to Traditional Legal Services: It is generally more affordable than hiring a lawyer for simple legal tasks.

4. Quality of Legal Documents

Accuracy and Compliance with Laws: Documents are regularly updated to comply with current laws. Customization Options: There are many options to customize documents to fit specific needs.

5. Customer Support

Availability and Responsiveness: Customer support is available and responsive. Support Channels (Chat, Email, Phone): Multiple channels are available for support. Quality of Assistance: The support team is knowledgeable and helpful.

6. Legal Advice and Lawyer Services

Access to Licensed Attorneys: Members can access consultations with licensed attorneys. Cost of Legal Consultation: The cost is included in the membership for some services. Scope of Legal Advice Provided: Advice covers a wide range of common legal questions.

7. User Experience

Customer Reviews and Testimonials: Many positive reviews highlight the ease of use and helpfulness of services. Case Studies or Success Stories: Success stories are shared on their website, showcasing customer satisfaction.

8. Security and Privacy

Data Protection Measures: Rocket Lawyer uses encryption and secure servers. Confidentiality of Legal Documents: They maintain confidentiality of all legal documents.

9. Additional Features and Resources

Educational Content and Guides: The site offers articles and guides on legal topics. Tools like Legal Health Score: Tools are available to assess your legal situation. Community Support and Forums: There is a community forum for additional support.

10. Turnaround Time

Speed of Document Delivery: Documents are available immediately after creation. Expedited Services Availability: Expedited services are available for additional fees.

11. Refund Policy and Satisfaction Guarantee

Terms for Refunds or Revisions: There is a satisfaction guarantee with terms for refunds or revisions. User Feedback on Refund Experience: Most users report positive experiences with the refund policy.

12. Mobile Accessibility

Mobile Website Usability: The mobile website is functional and easy to navigate. Availability of Mobile Apps: Rocket Lawyer offers mobile apps for added convenience.

13. Industry Recognition and Awards

Information on Accreditations and Certifications, and Awards and Recognitions Received is not provided.

14. Pros and Cons

Summary of Key Strengths and Weaknesses: Pros include a wide range of services, ease of use, and affordability. Cons may include limitations on complex legal matters and the need for a membership to access the full range of services.

15. Final Verdict

Overall Assessment and Recommendations: Rocket Lawyer is recommended for those in need of quick, reliable legal documents and basic legal advice. It offers a cost-effective alternative to traditional legal services, especially for straightforward legal matters.

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3. Writing the Title:
- Summarize the main issue with Rocket Lawyer in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Rocket Lawyer.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

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Phone number

+1 877-881-0947

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