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4.0 124 Reviews

Rocket Lawyer Complaints Summary

9 Resolved
32 Unresolved
Our verdict: When using services from Rocket Lawyer with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:02 pm EST

Rocket Lawyer online lawyer service

My daughter is young and new to credit cards. She entered her information to obtain a lease agreement to lease her horse. She read that that the service is free for 7 days. She created one document. Rocket lawyer stated charging her and has charged her for 9 months. She asked for a refund and received what is called a "courtesy refund". What kinda of courtesy is that. She should receive everything they took monthly. Why is rocket lawyer taking advantage of a young person? What kinda of business are they running? Seems to me that this is a scam. There sales pitch "our laws were created to protect and empower us — as individuals, families and business owners — but many people don't get the help they need because of costly legal fees and complexity" - unbelievable.

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12:36 am EST

Rocket Lawyer cheater website

One year ago I signed up to rocket lawyer for their free trial. I used it to download a document and after that I cancelled my subscription. Several days ago I received an email notification that i'll be charge a membership fee and the same day they took $40! I thought my account was cancelled and I actually was 100% sure about that!
I contacted customer service and asked for help but i'm still waiting for reply and they don't seem to care.

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10:03 am EDT
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Rocket Lawyer llc mishandled

I paid the extra fees to have my new llc recorded with the state of tennessee which included some additional services for one year. While trying to register for a business license I was told that my llc had not been registered with the state even though I had received a letter for rocket lawyer stating that it had been registered and finished. I tried to look up my documents on the secure website and there are no documents. I've tried calling the lawyer who supposedly was working with our company and have not received a return call. I also tried the toll free number advertised on their website and was sent to voicemail. I'm more than a little concerned and would not recommend anyone do business with rocket lawyer. I can't seem to get any help at all!
Beware...

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10:44 am EDT

Rocket Lawyer I was scammed for $39,99

I signed for the services, which provided the company www.rocketlawyer.com. it wasn’t mentioned on the website that they would start charging me for something. I noticed that they took $39, 99 from my account. I wanted to get more information, but the rep refused to give it and told to check the website. But there is no information about subscription fee. Please, help me. I need to proof them that they owe me money.

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Shirley Watkins
, US
Feb 07, 2023 4:51 pm EST

They did the same to me. How can I get my money back?

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6:31 am EDT
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Rocket Lawyer - unauthorized charge to bank account

I was reviewing my bank account and found a charge to my account for $39.95, for something I never signed up for and do not even know who this company even is. My bank has been notified of this unauthorized transaction and they will not be getting the money they took from my account without my permission or knowledge. This is a legal service and yet this i...

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6:33 pm EDT

Rocket Lawyer fraud

Rocket lawyer has set up an account with my credit card. I notified tatum craft and jay griffin that I have never heard of rocket lawyer and that I wanted the name and address on this account. They will not tell me any information of this account. Rocket lawyer has partnered up with whoever has stolen my c.C. Information. There are thousands of fraud complaints against this company, do not do business with them.

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12:37 pm EDT
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Rocket Lawyer not helpful difficult to cancel

Rocket lawyer seemed to be a good option for a quick rental agreement. The document did not even have a place to sign. The document was useless and I did not use it, but that did not prevent them from charging me for two months. I had tried to cancel after the 7 day trial, but I forgot my log in information. I had tried calling after multiple failed attempts with the password reset, but they were closed. By the time I was able to reach them, they refused to refund my money for the useless service. If they truly believed in their product, they would offer a money back guarantee. This is not the type of service I would trust for legal documents.

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6:57 pm EDT
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Rocket Lawyer tried a trial membership and ended up paying for a year

I visited this website looking to download a legal renter/lease agreement and made the mistake of trying and their free trial which includes having you enter your credit card which you are assured will not be charged if you cancel before your 7 day trial period expires. I attempted to cancel this trial membership by phone and internet the day before the seventh day. I never was able to talk to anyone liveband I was never able to get confirmation code for the cancellation I was just told my cancellation request was being processed.. That month I received my credit card statement for that card number I had given to sign up for this so called trial and was charged a monthly charge of $39, 95 and another charge for an annual package for $399.95 which I had never authorized either one. I tried contacting them several times have been able to get through and I finally got a representative he who said they would have someone call me back and of course that never happened and i, m stuck paying this bill so I will be taking rocketlawyer.com to court and reporting them to every department I can get my hands on. This company needs to closed down and convicted of felonies for taking people's money for basically doing nothing but acting as the middleman for something we customers can get for free. I am already contacting an attorney to start a class action against this company. I intend on tarnishing this companies., validity and integrity and will seek justice for the innocent naive customers who are baited and lured in by these scam artists. See you in court!

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Tolopere
, US
Jan 14, 2013 12:46 pm EST

Signed up for free trial, lousy service, can't cancel, have paid for several months. Don't do it.

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Halibarge
, US
Jan 18, 2012 5:41 pm EST

They charged me $199.75 ( $39.95 for 5 months). I'm a small business owner and have always believed I was resourceful and reasonably intelligent but I did not see this coming! I never used their form, never expected a monthly charge. This Company is very good, #1 when it comes to rip-offs!

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9:17 pm EST
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Rocket Lawyer fraudulent misrepresentation of services and pricing

Thesis of complaint: rocketlawyer.com advertises on their website that they offer a 7 day trial to examine their website after you submit your credit card data. Apparently whomever designed their website wrote the code for the website so that if one is in their 7 day trial all that person (victim) has to do is click on the wrong thing there and that 7 day trial membership automatically becomes converted into a permanent recurring membership that schedules their full monthly fee (as of 12/2013 $39.95) to be billed to your credit card. It just so happens that their infamous "terms & conditions" is written out so that any arbitrary click on their website
Can authorize the membership conversion. Once you try to get in touch with their "refunds department" they shield their misleading attempts in offering the free trial membership in earnest by writing back to you that the terms and conditions that you had to agree to to get the 7 day free trial membership ostensibly justifies that if they believe you did something that justifies that conversion that they have the right to do it. Well I was very careful in that 7 day trial.in fact I was so careful I only used the site for about 10 hours. That was it. So now i'm battling it out with them undergoing the dispute process with my credit card. If this company got me they can get anyone. My advise, avoid rocketlawyer.com and you'll be much better off. Fwiw, right now their are dozens and dozens of complaints against this company for doing the exact same thing to other people. Caveat emptor! Buyer beware!

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1:03 pm EST
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Rocket Lawyer service and cancellation

These people have a wide array of legal documents available at a reasonable cost, however, they have no truth in advertising, which I believe is illegal. Not something I expect from a legal website! They offer a free trial, but there is no option to cancel the service. They advertise Live Chat as a customer service option, but it does not work and they tell you to call a phone number. That phone number simply cuts off the phone call. They have another 800 number on their website, but that one does the same thing. The website offers no option for cancelling the membership, so you're locked into paying them whether you want to or not!

I will never use these people again!

Kristin Samuelson

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andrevan
Hollywood, US
Jul 29, 2014 3:48 pm EDT
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I used their trial membership, and was allowed to downgrade to a free membership after the 7 days
you jus thave to make sure you go back to your dash board and downgrade simple.

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Shelley77
Rialto, US
Jul 16, 2014 9:31 pm EDT

Kristin call your CC provider tell them you lost your CC and you'll get a new one with a new number, that way they can't charge you if you didn't authorize them to charge on your new card. The automatic payments will stop.

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MattCS
Ogden, US
Mar 31, 2014 3:46 pm EDT

Hi DAE24,

Since I don't have any of your contact or account information, please email me at mpebley@rocketlawyer.com and I will be happy to make sure your situation is resolved.

-Matt

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DAE24
, US
Mar 31, 2014 8:02 am EDT

I signed up for a 7 day trial subscription. After 5 days I cancelled. On the 7th day my credit card was billed for the service. Their customer service people say I never cancelled online despite the confirmation I received.

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DebraPresley
North Fork, US
Jun 06, 2013 8:56 pm EDT

Hello Matt

I believe you handled this in a most acceptable and professional manner.
Should I find myself ever in need of customer service I do hope that whomever I reach is as courteous and equally effective!

Debra

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MattCS
Ogden, US
Feb 28, 2013 7:45 pm EST

Hello Kristen,

First off, I would like to apologize for your experience in having difficulty contacting our support department this morning to downgrade your free trial account. We have been having some issues with our phone service today. Not that this is an excuse, but I just wanted to inform you that this is by no means intentional, and we do take our Customer Support very seriously.

It looks like you were able to contact our support team eventually today. I made sure that your account has been downgraded and a full refund has been issued.

I hope your overall experience was a positive one and please keep us in mind should you have any future legal needs that we could help with.

Sincerely,

Matt
Customer Service Manager - Rocket Lawyer

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2:20 pm EST
Resolved
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Rocket Lawyer horrible service

I signed up for this service september 28, 2012 after speaking at length with a sales representative/"small business specialist" elliot peterson regarding the forming of a business, particularly an llc. Mr. Peterson convinced me to subscribe to rocket lawyers highest level package that includes free unlimited attorney consultations, a limited number (and limited number of pages) of contracts reviewed per month, access to contract templates and discounted service should a rocket lawyer associated attorney's services be retained. Two payments were deducted from my account, via a credit card purchase, by rocket lawyer on october 1, 2012 one transaction for $299 and one for $89.

I immediately began having problems when after two weeks I noticed my fein had never been filed, a part of the service I purchased and I had yet to hear from an attorney regarding a legal question I had submitted to rocket laywer and. I emailed and called mr. Peterson multiple times before I received a call back informing mr. Peterson that my fein had not been filed, he checked and stated that it had not, he stated he did not know how it was overlooked and promised a refund. A refund I have yet to receive. I filed for the fein and s-corp filing status myself, services I paid rocket lawyer to provide. During this time I need to take advantage of the attorney services I paid for. I have submitted five requests for assistant since the first week of october, I have received one call from an attorney who lives hours away and stated my question really wasn't his area of expertise.

Since november I have left multiple emails and voicemail messages for both mr. Peterson asking about my refund and to the customer service department asking for assistance from an attorney.

I have left six messages just this week, the week of december 2, 2012. I have received no replies via email or phone.

I have wasted months of my time relying on the services I have purchased, I have in no way, shape or form received any of the services I was sold. I felt I have been lied to, ignored and would go as far to as a victim of fraud as the website states generally an appointment with an attorney (in my area) would be set within 24 hours. It's been months! And I still have the same questions, i'm still waiting on returned calls, returned emailed and a promised refund!

I have had to complete the business forming processes I paid rocket attorney to provide, I have been forced take my own time to find an attorney, something I was promised by purchasing this service I would not have to do. I have been beyond frustrated and concerned that this service is a scam as it seems to be based on my months of being lied to an ignored my the sales representative.

They have my money and now apparently feel as if they do not have to provide the services I paid them to provide, fact.

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Beverly Westfall
Rio, US
Sep 16, 2013 6:43 pm EDT

I used Rocket Lawyer for a wrongful occupation form and selected to pay a one time fee May 2013, they are billing my credit card $39.95 every month(June-Sept) since then.

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9:47 am EDT
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Rocket Lawyer fraudulent charges due to unsecure payment site

Buyer beware: I signed up for the free trial and after it ended, I downgraded my account. Rocket lawyer charged my credit card as agreed. What I didn't count on was my card also be charged from tiger airways and jet star asia also charging my business debit card. Their secutiy for online purchases was breeched and has cost me access to my bank account and precious funds I have worked very hard for. I advised rocket lawyer of their breech in security since their site was the only online site I have used that card. I requested a refund and suggested they review their security for purchases. I submitted this reqest on saturday 9/29/12 and received emails on monday 10/1/12 advising they would refund my purchase. I really wish someone would acknowledge the breech in their security and give me some assurances that they are working to resolve this problems. But nothing.

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guinessme
Hanover, US
Sep 10, 2013 3:11 pm EDT
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I am having the same issue. Apparently the email address I used when I signed up is not in their system and I have had no help with my login. I have called the 800 number and used every selection to try to get someone one the phone with no luck at all. Very frustrated. Called credit card company and disputing charges and blocking this company.

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Jennifer Paulus
San Francisco, US
Oct 01, 2012 10:21 am EDT
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Dear Shaasbs,

I will be happy to review your account and forward the information to our Fraud Department for further investigation. I can assure you our site is secure and that we do not share our customers personal information with 3 party vendors. Once you enter your credit card information into our site the only thing we can see on our end is the last four digits of the card that was used which is for the consumers protection. Fraud does not only happen with on-line businesses so this could have come from anywhere. If you could please e-mail me your account information I will see if this has already been reported. My name is Jennifer Paulus I am the Customer Service Manager here at Rocket Lawyer. My e-mail address is supportmgr@rocketlawyer.com and my phone number is [protected] ext 9002 .

Jennifer

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6:51 am EDT
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Rocket Lawyer amazing company!

I think rocket lawyer is an amazing company! It offers great products and a very affordable rate! I don't know of any company that offers legal services so cheap! An attorney would charge you hundreds of dollars to do the same documents they allow you to do yourself! People need to stop being so blind and greedy! They offer a 1 week free trial but it clearly states in the terms and conditions as well as the help message next to where you are putting your credit card in that you have to cancel within those 7 days or it charges! It's not a rip off people! It's a matter of you actually reading! http://www.rocketlawyer.com/terms.aspx
I recommend rocket lawyer a million times over!

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Jason Van Den Heuvel
El Paso, US
Jul 17, 2022 3:43 am EDT

I disagree... They are a scam mill. Per your request, our team has canceled your incorporation order. Please be advised that we have processed a refund in the amount of $461.98 to the credit/debit card you used on Rocket Lawyer for Random Angel Network Inc..

Please allow up to 7 business days for the credit to post to your card by your financial institution.

Best regards,

Rocket Lawyer Incorporation Team

Where is the rest of it? And, it was never refunded...

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8:30 pm EDT
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Rocket Lawyer unauthorized billing

After repeated attempts to cancel my free membership I was billed for the sites premium monthly services.
This billing was both unauthorized in that I had not seleted the service for which I was billed and I had followed the sites procedures to remove myself from all account services prior to the billing occurance.

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Update by JERRYMAN
Jun 08, 2012 9:10 pm EDT

UPDATE: FEDERAL JUDGE HAS ENCOURAGED HEARING OF INJUNCTION TO SHUT DOWN " ROCKET LAWYER.COM."
THE STAFF OF THIS NOTED HONORABLE FEDERAL OFFICIAL ONCE APPRISED OF MY COMPLAINT SPENT JUST ONE DAY INVESTIGATING THE CLAIM AND COMPILED SO MUCH ADVERSE DATA TO NOT ONLY ENCOURAGE THE FILING BUT ALSO PROVIDED THE SUSTINANCE OF THE CLAIM STRUCTURE ITSELF. HEARING DATE TO BE SET NEXT WEEK.
IT PAYS TO DO A GOOD JOB FOR INFLUENTIAL PEOPLE. IT NEVER PAYS TO SCAM REGULAR FOLKS ON THE RAZORS EDGE OF THE LAW.
GOODBYE ROCKET LAWYER.COM. UNTIL WE MEET AGAIN.

Update by JERRYMAN
Jun 08, 2012 2:24 am EDT

MR. WHELAN YOUR ROCKET LAWYER SITE OBIVOUSLY HAS SOME SEVERE PROBLEMS.
ANY SYSTEM THAT AUTOMATICALLY BILLS FOR PREMIUM SERVICES AT THE END OF A FREE TRIAL PERIOD IS A GREATLY FLAWED PROCESS. THIS WAS PERFORMED WITHOUT NOTIFICATION DESPITE MY ATTEMPTS TO CANCEL YOUR AUTOMATED SELECTION. I HAD TO FIND OUT WHAT WAS DONE BY CHECKING MY PERSONAL ACCOUNT.
MY OPPORTUNITY TO SELECT SERVICES INDEPENDANT OF YOUR AUTO BILLING PRACTICES COST YOU A CUSTOMER IN ME AND NOW PERHAPS MANY MORE AS A RESULT.
I HAVE BEEN INFORMED THAT THE UNAUTHORIZE BILLING WILL BE CREDITED TO MY ACCOUNT WITHIN 7 DAYS. NONTHELESS THESE ARE FUNDS THAT ROCKET LAWER NEVER SHOULD HAVE OBTAINED. I CANNOT DO BUSINESS IN THAT SORT OF FASHION.
I CONSIDER IT FLAUDULENT AT BEST BUT MORE LIKE FLAT OUT STEALING. THE PRACTICE SHOULD NOT BE LEGAL IF IT IS. I BELIEVE A FULL INVESTIGATION OF THIS ROCKET LAWYER PRACTICE SHOULD BE FULLY INVESTIGATED AND PROCECUTED TO THE FULLEST EXTENT OF THE LAW.
ADAMATELY, JERRYMAN SERVICES COMPANY.

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Tae Price
, US
Mar 29, 2018 12:36 pm EDT

I highly suggest that no one uses RocketLawyer.com . I used the seven day free trail and was charged $39.95. I called to cancel the account the representative stated that they could and would not refund me my $39.95. The only thing she could do is charge me $20 for the document I created during the 7 day free trail and refund me $19.95. I just got ripped off. STAY AWAY FROM THIS WEBSITE!

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AnnoyedAlpha
Princeton, US
Jul 23, 2015 1:39 am EDT

Same thing happened to me.
They don't even have a support email with which to send regular emails, so there is no Legal way I can prove I sent an email in the first place.
It's ironic that I need a lawyer to protect myself against a legal firm.

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SueSue949
, US
Oct 03, 2012 11:43 am EDT

Dear Jerryman:
Is there a pending case against RocketLawyer.com? If so, could you please let me know what the case number and/or court and judge? Thanks! I'd be interested to see what the complaint says.

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tester007
nope, US
Sep 11, 2012 10:01 am EDT

THESE PEOPLE ARE INTENTIONAL CROOKS. YES YOU HAVE TO BE ON YOUR TOES AND DELETE YOUR ACCOUNT BUT THEIR PROCESS IS INTENTIONALLY FLAWED. YOU CANNOT DELETE YOUR ACCOUNT FROM THEIR SITE. THEY FORCE YOU TO "END FREE TRIAL" AND "DOWNGRADE" TO A BASIC PLAN WHICH IS 9.99. THEY MIGHT GIVE YOU ANOTHER FREE TRIAL BUT YOU WILL STILL HAVE TO GO THRU THE PROCESS AGAIN.

HERE IS THE ONLY WAY TO DELETE YOUR ROCKETLAWYER.COM ACCOUNT: Login and delete all of you current and past documents. Then send an email sayind "delete account #________" in the subject line and also in the body. Also include in the body that all your documents are deleted. This is a scam.

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JeepGeek
Hardwick, US
Aug 23, 2012 11:34 am EDT

So. I look at these complaints and wonder if you people know how to read. It is common business practice to offer a free service prior to a paid service. There is always a terms and agreement stating what you are signing up for. It is YOUR responsibility to read it. Quit whining because you are lazy.

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Danielle 001
Joshua, US
Aug 18, 2012 8:07 am EDT

Same problem here. My husband and I are both disabled and cannot afford this type of "mistake" on Rocketlawyer.com's behalf. Currently our bank account is about to be overdrawn due to this fraudulent practice of billing after my asking to cancel the account. Scamming people is ILLEGAL! I would think that a "legal" website would know this!

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jwhelan
San Francisco, US
Jun 06, 2012 8:36 am EDT
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My name is John Whelan and I’m the Director of Customer Service for Rocket Lawyer. I’m sorry if there were any charges you felt were unauthorized. An outstanding customer experience is something we take great pride in so we will work to get this resolved quickly. Can you email me directly at jwhelan@rocketlawyer.com with your account information and I will be happy to investigate your situation. Additionally, our customer service toll free line is [protected] and we staff it 6am-6pm PT, M-F. We are happy to discuss it with you or answer any questions you or anyone might have.

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7:14 pm EST
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Rocket Lawyer quality of service

Working with rocket lawyer was a bad mistake. I contacted them to set up a llc in washington for my counseling practice. First, they filled out the wrong form. I sent the form to my attorney and he let me know. Seems all I had to do was contact the correct department in washington and fill out a 2 page form for a pllc. I told rocket lawyer that and they did find the correct form. It cost me a little bit more, but it was done and washington recognizes my practice as a pllc.

Now the fun begins. As I mentioned earlier, I already have an attorney. Rocket lawyer uses high pressure sales to try to get me to sign up for their service and somehow, I ended up with a charge of $60 that I don't remember doing. I did try their service for a trial period of a month and decided that their services were redundant. I cancelled. You can bet I am going to check my credit card statements from now on.

Now, josh is calling and not listening to me when I tell him I don't want any more services. I guess josh is deaf! Oddly enough, every vendor in the world is calling me at the office with their sales tactics and the only way I can think of that they would have gotten the number is through rocket lawyer. I feel like cannon fodder. Believe me, I won't use these people again. They are too big of a hassle.

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Rocket Lawyer - unauthorized charges

I bought a product and paid more for it because I hit the "one time purchase, no trial subsciption button. They continued to charge my credit card for a subscription until I caught it. Been getting the run-around from them, but I am not giving up. I know how to be a thorn in the butt.

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6:57 pm EDT
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Rocket Lawyer lies tehy said it was free form to fill in and print and won't allow it without credit card after its all done

I filled in the form for dorvse which I was assured by their live chat person was completle free to fill in and print or save to my computer for later printing, and after I spent over an hour filling in every question they refuse to give it to me without a free trail which they refused to honor without a credit card number and they tried to bill my credit card immediately!
They are a sham and should be put out of business, they havbe all my fmailies personal info and will not allow me access to delete it or print it!

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12:53 pm EST

Rocket Lawyer they don't follow through on what they offer or follow up with e-mail or phone questions asked

They are a waste of time since they don't follow through on what they offer or follow up with e-mail or phone questions asked.

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Wife in HSV
Huntsville, US
Jun 10, 2013 2:34 pm EDT
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I clicked onto the RocketLawyer web site when I was looking for a simple basic bill of sale form for selling a car. When I got onto the site, it read as being a FREE site. I did not sign up for a monthly legal service. However, for the last four months RocketLawyer has been billing my visa card for $19.95. I can't seem to get the charges off my card. Maybe I do need a lawyer. TO SUE ROCKETLAWYER!

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Saprone
, US
Jan 08, 2013 12:44 pm EST

Do not be fooled into building your document on this website, and then expect to be able to print it. Nothing is mentioned about charges until you enter personal info and try to finish the process. The "Free" trial requires you to enter credit card info and cancel after a week, which is next to impossible according to what I've read. Stay away!

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oluremi odutola
, US
Aug 14, 2015 7:17 am EDT

I registered for a week Trail. On the eigth day $39.95 USD was taken from my card without prior notification just because they already have my card details. This is really unfair

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anthony f ridgeway
Manning, US
Feb 16, 2010 2:39 pm EST

before my seven day free trial was finished, i was charged $19.95.

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audlalle
Powder Springs, US
Aug 05, 2012 8:21 am EDT

Don't believe their advertisement regarding the free forms and no credit card required. You will go through the whole process of filing outy the data only to, of course, find out they are lying as they will require you to present your CC before being able to print the document. It is a huge waste of time and gives you some insight into the type of company you will be dealing with.

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jwhelan
San Francisco, US
Dec 16, 2010 5:52 pm EST
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My name is John Whelan and I’m the Director of Customer Service for Rocket Lawyer. I’m sorry you were displeased with your Rocket Lawyer experience and had difficulty reaching us. Our toll free line is [protected] and we staff it 6am-6pm PT, M-F. I’m also happy to discuss it with you or answer any questions you or anyone might have directly. An outstanding customer experience is something we take great pride in, so please feel free to contact me directly at [protected] or email me at jwhelan@rocketlawyer.com.

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12:34 pm EDT
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Rocket Lawyer no way of cancelling

They offer you one week free trial. Then when you call to cancel they make it impossible to do so. When you select the option you think you need, it's wrong. Then they transfer you and it's the wrong option again. Their phones are apparently faulty, you finally give up. Try canceling online. There is no option to do that. You go over your 1 week free trial, you get charged $39.95 for one month subscription. What a scam. Watch out people. Try another company.

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Kristen Michelle Mentasti
, US
Oct 01, 2018 2:24 pm EDT

This site gives lawyers a bad reputation. STAY AWAY FROM ROCKET LAWYER.

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willowb
, US
Feb 16, 2017 7:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I looked for "Free living will templates " and got Rocketlawyer. I filled the thing out and then found I had to pay $20.00 to get it printed! That is NOT a free template. Luckily, I did not fill in the payment information since so many people have complained that ithe is so hard to cancel. And nowhere does it say they will charge $39.95 a month until after you fill in payment information.

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Got Moxie
, US
Apr 14, 2016 6:04 am EDT

I used them to create a POA in regards to helping my dad with finances. During the free trial I asked one question which they promptly answered. I had no issues canceling with them. I would use them again.

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Woofster
, US
Jul 03, 2014 5:57 pm EDT
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To last poster who 'backed out of the billing information'. I also backed out of the 'free trial' after being asked for my billing info. However, I did receive an email confirming my 'registration' with Rocket Lawyer only moments later. I made an immediate quick call to make sure no billing info was taken (I did not include they exp date) and to 'cancel' my request immediately as I had just 'retained legal counsel'. That last statement seemed to send a clear message and was told by the representative that they did not have my billing so no charges were made or would be made. Be very careful and read the fine print, research the companies online first. These ARE NOT lawyers but middle men who 'direct/recommend' you to a lawyer...very misleading!

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thedoc2
, US
Jun 30, 2014 9:23 am EDT
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I shared no billing information upon signing up. While making an account, I attempted to back out (seeing they wanted my billing information), thinking that if I didn't complete the setup process, the form for my account would not be completed, nullifying my entered information. Yet, I found today that, in fact, I do have an account. But since I entered no billing information, have I dodged the scam discussed above?

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Nicegirl
Atlanta, US
May 15, 2014 9:28 pm EDT
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They are getting more deceitful. I canceled/downgraded my membership online. They offered me a full year for the price of the one month membership during that process but I canceled anyway since the document was not useful to me. But a week later they charged my account anyway. I checked back and I had to cancel/downgrade my account at least 3 times. (GET A SCREENSHOT of your cancellation). I requested a refund and was DENIED because I canceled 2 days after they charged my card and not before. I told them that I had canceled my account and they said well prove it and send them the email confirmation. I didn't get one but they did eventually send me one 9 days later. SCAM stay away.

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S Walk
Westwood, US
Mar 09, 2014 4:02 pm EDT

Awful experience regarding getting legal help (got run around), and trying to cancel (not yet done successfully).
Scam - will be fighting them with creditcard.

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tester007
nope, US
Sep 11, 2012 10:08 am EDT

THESE PEOPLE ARE INTENTIONAL CROOKS. YES YOU HAVE TO BE ON YOUR TOES AND DELETE YOUR ACCOUNT BUT THEIR PROCESS IS INTENTIONALLY FLAWED. YOU CANNOT DELETE YOUR ACCOUNT FROM THEIR SITE. THEY FORCE YOU TO "END FREE TRIAL" AND "DOWNGRADE" TO A BASIC PLAN WHICH IS 9.99. THEY MIGHT GIVE YOU ANOTHER FREE TRIAL BUT YOU WILL STILL HAVE TO GO THRU THE PROCESS AGAIN.

HERE IS THE ONLY WAY TO DELETE YOUR ROCKETLAWYER.COM ACCOUNT: Login and delete all of you current and past documents. Then send an email sayind "delete account #________" in the subject line and also in the body. Also include in the body that all your documents are deleted. This is a scam.

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DS88
, US
Sep 28, 2020 10:29 am EDT
Replying to comment of tester007

they have hidden any access to account number - any idea where to find it?

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Cretia P
bradyville, US
Jul 24, 2012 10:28 pm EDT

I submitted an online cancellation on 7/21 and they billed me AGAIN on 7/23.

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Estef
Riverside, US
Nov 22, 2010 11:11 pm EST

The same thing happened to me! I could not cancel on time and now that I was finally able to speak with someone on the phone she said that they MIGHT give me a refund. They charged me 100 dls !

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5:26 pm EDT
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Rocket Lawyer - unathurize charging

never subscribe match.com they are the worse company also watch out for rocketlawyers they are even the worse.

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Rocket Lawyer Customer Reviews Overview

Rocket Lawyer provides online legal services for individuals and businesses seeking assistance with legal documents and advice. Their offerings include customizable legal document creation, lawyer consultations, and legal document review. The platform is designed to simplify legal processes, offering users access to various legal forms for personal and business use. Additionally, Rocket Lawyer offers a subscription service for ongoing legal needs, as well as one-time services for users with specific requirements.

Rocket Lawyer In-depth Review

In summary, Rocket Lawyer is a comprehensive legal service platform that offers a wide range of legal documents and services. It provides an easy-to-use interface, reasonable pricing, and quality customer support. While it may not replace in-person legal advice for complex issues, it offers a valuable resource for basic legal needs.

1. Overview of Services

Description of Legal Services Offered: Rocket Lawyer provides legal services like creating legal documents, incorporating businesses, and offering legal advice. Range of Legal Documents Available: They have a vast library of legal documents for personal and business use, including contracts, wills, and property lease agreements.

2. Ease of Use

Website Navigation and User Interface: The website is user-friendly with clear menus and categories. Document Creation Process: Users can easily create legal documents through guided steps, making the process straightforward.

3. Pricing and Value

Membership Options and Costs: Rocket Lawyer offers a monthly membership with access to all services. Single Document Purchase Prices: Non-members can buy individual documents. Comparison to Traditional Legal Services: It is generally more affordable than hiring a lawyer for simple legal tasks.

4. Quality of Legal Documents

Accuracy and Compliance with Laws: Documents are regularly updated to comply with current laws. Customization Options: There are many options to customize documents to fit specific needs.

5. Customer Support

Availability and Responsiveness: Customer support is available and responsive. Support Channels (Chat, Email, Phone): Multiple channels are available for support. Quality of Assistance: The support team is knowledgeable and helpful.

6. Legal Advice and Lawyer Services

Access to Licensed Attorneys: Members can access consultations with licensed attorneys. Cost of Legal Consultation: The cost is included in the membership for some services. Scope of Legal Advice Provided: Advice covers a wide range of common legal questions.

7. User Experience

Customer Reviews and Testimonials: Many positive reviews highlight the ease of use and helpfulness of services. Case Studies or Success Stories: Success stories are shared on their website, showcasing customer satisfaction.

8. Security and Privacy

Data Protection Measures: Rocket Lawyer uses encryption and secure servers. Confidentiality of Legal Documents: They maintain confidentiality of all legal documents.

9. Additional Features and Resources

Educational Content and Guides: The site offers articles and guides on legal topics. Tools like Legal Health Score: Tools are available to assess your legal situation. Community Support and Forums: There is a community forum for additional support.

10. Turnaround Time

Speed of Document Delivery: Documents are available immediately after creation. Expedited Services Availability: Expedited services are available for additional fees.

11. Refund Policy and Satisfaction Guarantee

Terms for Refunds or Revisions: There is a satisfaction guarantee with terms for refunds or revisions. User Feedback on Refund Experience: Most users report positive experiences with the refund policy.

12. Mobile Accessibility

Mobile Website Usability: The mobile website is functional and easy to navigate. Availability of Mobile Apps: Rocket Lawyer offers mobile apps for added convenience.

13. Industry Recognition and Awards

Information on Accreditations and Certifications, and Awards and Recognitions Received is not provided.

14. Pros and Cons

Summary of Key Strengths and Weaknesses: Pros include a wide range of services, ease of use, and affordability. Cons may include limitations on complex legal matters and the need for a membership to access the full range of services.

15. Final Verdict

Overall Assessment and Recommendations: Rocket Lawyer is recommended for those in need of quick, reliable legal documents and basic legal advice. It offers a cost-effective alternative to traditional legal services, especially for straightforward legal matters.

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