- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Defective merchandise
I purchased a replacement water pump and optispark distributor cap and rotor kit from rockauto. The parts arrived on the date promised and looked fine. The disributor is mounted under the water pump in the chey lt-1 motor so removing the pump drenches the distributor with coolant. The cap and rotor kit are very expensive at $135 a set so you can only change this when changing the water pump.
I removed the old parts, installed the new parts and refilled the cooleant. The new pump leaked soaking my new distributor. When I called for a replacement pump, I was told I would have to return the old one before they would ship a new one. When I explained that my car was disabled and that I had to rent a car to get to work they did not change their policy. Finally, I was forced to order a new pump before they would ship one out. This whole fiasco cost me 5 days of a car rental ($265), another charge to my credit card and a resoaking of my $135 distributor cap. I have yet to receive a credit for the returned pump. I will never place another order with this company.
Poor service
On may 26, 2010 I purchased 2 ball joints mevotect mk9643 from www.rockauto.com and I installed them on my 2000 honda accord. Shortly after the ball joints were installed, I noticed that the ball joint boots were falling off. I then ordered another pair of ball joints from www.rockauto.com on aug 2, 2010. On october 11 I had my car by my mechanic and had...
Read full review of RockAuto and 35 commentsAbout RockAuto
The company's website, rockauto.com, is user-friendly and easy to navigate, allowing customers to quickly find the parts they need for their vehicles. The site features a comprehensive catalog of parts from top manufacturers, including ACDelco, Bosch, and Monroe, among others.
RockAuto's commitment to customer satisfaction is evident in its exceptional customer service. The company's knowledgeable and friendly staff is available to answer any questions customers may have about their products or services. Additionally, RockAuto offers a hassle-free return policy, ensuring that customers are completely satisfied with their purchases.
One of the most significant advantages of shopping at RockAuto is the company's competitive pricing. The company's low prices are a result of its direct relationships with manufacturers, allowing it to offer products at prices that are often lower than those of its competitors.
Overall, RockAuto is a reliable and trustworthy source for auto parts and accessories. Its extensive selection, competitive pricing, and exceptional customer service make it a top choice for car owners and mechanics alike.
RockAuto Customer Reviews Overview
One of the most significant advantages of RockAuto is their extensive inventory of parts. They offer a vast selection of parts from many different manufacturers, making it easy for customers to find the exact part they need. Additionally, the website is easy to navigate, and customers can quickly search for parts by make and model.
Another positive aspect of RockAuto is their competitive pricing. Customers have reported that the prices on the website are often lower than what they would find at a local auto parts store. The company also offers regular promotions and discounts, making it even more affordable to purchase parts from them.
RockAuto has also received praise for their customer service. Customers have reported that the company is responsive and helpful when they have questions or concerns. Additionally, the website has a comprehensive FAQ section that can help customers find answers to common questions.
Overall, RockAuto is a reliable and trustworthy online auto parts retailer that offers a vast selection of parts at competitive prices. With excellent customer service and a user-friendly website, it's no wonder that the company has received so many positive reviews from satisfied customers.
### How to File a Complaint on RockAuto
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with RockAuto in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with RockAuto. Include:
- Key areas of concern.
- Relevant information about any transactions.
- Nature of the issue.
- Steps taken to resolve the issue and the company's response.
- Personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint about RockAuto on ComplaintsBoard.com.
Overview of RockAuto complaint handling
-
RockAuto contacts
-
RockAuto phone numbers+1 (608) 661-1376+1 (608) 661-1376Click up if you have successfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (608) 661-1376 phone number Click down if you have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (608) 661-1376 phone number+1 (866) 762-5288+1 (866) 762-5288Click up if you have successfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have successfully reached RockAuto by calling +1 (866) 762-5288 phone number Click down if you have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number 0 0 users reported that they have UNsuccessfully reached RockAuto by calling +1 (866) 762-5288 phone number
-
RockAuto emailsservice@rockauto.com100%Confidence score: 100%Support
-
RockAuto address6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
-
RockAuto social media
Most discussed complaints
Poor service 7 (opinions to this review) Waterpump wrong fit for my car 1 (opinions to this review) RockAuto Review: Poor Customer Service and Shipping Delays 1 (opinions to this review) Buyer Beware: My Experience with RockAuto's Customer Service 1 (opinions to this review) Disappointed with RockAuto's Customer Service: A Review 1 (opinions to this review)Recent comments about RockAuto company
Disappointed with RockAuto's Customer Service: A Review
Gadgetman Technologies
1 review
Retriever Towing
14 reviews
Norauto
5 reviews
WheelHero
9 reviews
Showcars Fiberglass & Steel Bodyparts Unlimited
5 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!