Rock Tops / horrible customer service
We are in the middle of a house wide remodeling project. After looking into granite counter tops my husband and I decided to go with Rock Tops. That turned out to be a terrible mistake. First When purchasing our counters they tried to sneek extra charges in. When the person came to measure he said nothing about the need to cut any of the cabinets out to install the sink, that was on sight when he measured. He told us there was no change in the square footage but later that day our sales person called to say we owed an $58 dollars because there was more square feet. When the counters were delivered the installers said they could not install because the cabinets were not sturdy enough. My mother had just had granite counters installed a month earlier using the same cabinets we used and her installer had no problem (also from Rock Tops). Then they informed us we needed to cut most of both sides of our sink cabinet out so the sink would fit. They said the person that measured should have told us of this. I asked if they could install the other side so I could put my stove and refrigerater back and he said he would have to move things in his truck to get to that piece, so he did not install it. We reinforced the cabinet and called Rock Tops to come back and they told us it would be another $350 and a week for them to come back. I have to pay more money because their installer basicly didn't feel like doing his job. Bottom line is that they sneek charges in and tack on fee everywhere they can and once you've signed the contract you can forget about customer service.