Rock Solid Kitchen / Wrong kitchen, missing parts & no delivery
Before I start to tell you my big issue with Rock Solid Kitchen, please I just want to warn the good and honest people who are considering to use Rock Solid kitchen to buy their kitchen from, please think twice and read all the info and complains about this company, also and don't get influenced by their nice website and it's empty promises -from prices to delivery - all are not true and their products are not better than than Wicks or BBQ (actually these companies products are much better).
I have contacted Rock Solid to buy a kitchen for my flat, ad on 1st.March.2008 they send me there designer and fitter, which he design, draw & price the kitchen to me (discover later he didn't list all the until & miss price some units & also was mistakes in drawing), The price was £1321.00 I agreed on the price and paid the £200 check to the designer. Through all this procedures the fitter -with his talk - convince me or maybe to say lured that he can fix the kitchen for me plus do the tileing, plastering, etc as he has his team to do so (at an extra cost of course) which in the end he took my money with un finished job and no where to find him. And Rock Solid Kichen did nothing to help and even to investigate, I have reported this fitter/trademan to the Consumer direct. but again that still not my issue.
I received my kitchen at the end of April... discover after appointed another fitter (as i have explain Rock Solid Kitchen man has disappeared)... that there are about:
4 x 300mm cupboard doors
6 x Drawer fronts.
1 x 435 mmx100mm rear end of drawers
3 x 500mm wall unit + Doors ( Glass )
1 x 600mm wall unit + Door
1 x 1000mm Wall unit + Door
L Brackets ( All of them )
Wall hanging plates ( All of them )
8 x leg
And at the top of all these missing parts IT WASN'T THE STYLE THAT I HAVE ORDERED. The one i have oredered was White Gloss Shaker, and the one i have received was plain, mat white kitchen looks like white plaster board, addition to my above list need to change all existing doors to the Shaker style.
I was advised to e-mail Rock Solid with all the missing parts (as they don't solve any issue over the phone) and that was on 21.May.2008... for more that 2 weeks of waiting and as nobody has called or answered, I decided to call and the girl who is dealing with my issue told me that the rest of the kitchen been oredered and should be ready within a week.
But a shocking issue appeared, there was an addition money to pay, i was fuming and i have tried to explain that wasn't my fault, and i agreed to go ahead with them on the quoted price, but no avail they refusing to listen (I forget to mention YOU WILL NEVER FIND More WORSE, RUDE, ILL MANNERED Customer Services people ( well all girls as they always answered the phone), in the whole country like these who work in Rock Solid Kitchen. (They are on [protected], also [protected]).
From that date and until this moments and day of 11.July .2008 NO kitchen No delivery and No calls... They gave me 4 delivered days and nobody shows ( each time i have a fitter to be present to check the kitchen and the until (and that what Rock Solid Kitchen always advice )... Each time the excuse was: No driver, your kitchen is not ready, shortage of drives, no delivery to your area -London W9)... etc.
Plus as I have mentioned to you, the Customer Service are the worse people that u can't ever meet. They are rude, have no manners, they shout and they don't let you talk as they are the customers and if they you don't listen they hang up on you YES believe me and plus have no clues whats going on, very unprofessional... and after all the happened to me from losing money, time, flat empty for 5 months and they wants me to be calm and patient and to listen to them as ;they wants to help... Plus there is no Head Office to call or complain and they refuse to give you any contact details of any of the managers -against the law- so it seems either there are no managers or these managers are their homes.
I have enough so I contacted Oldham Council -where company located - and as soon as I gave them the name of the company, they told me that Slandered trade are dealing with -these people are in charges to deal with companied who mess around with customers-. They advice me to contact me Council which i did, my council told me what to do, they put through Consumer Direct (that the first step i should take), Consumer Direct advised me what to do and letter should be sent to the company (official one) Which i did so on the 9.July. 2008
By the way today the 11.July i suppose to have the delivery to my flat and SURPRISE SURPRISE when I called Customers Services they told me NO Delivery Today, and as usual they the girl was rude didn't want to listen an was talking while i was explaining, this time i hang you on her.
Contacted back again Consumer Direct and informed them what happened they said: They are going to refer mt papers and case with Slandered Trading, which the last should contact me within 4 -5 working days... Mean while I am going today to Wick to ordered my kitchen (what a loss). Sorry to the people who is reading my lengthy letter, and do apologize if i sounded angry or upset, but this matter has pushed me to the edge.
Have a nice day and please and please there are loads and load of kitchen companied who are more happy to provide with with nice, reasonable prices kitchens, who have a good customer services people to deal with you, reliable delivery services, and a head office to take your complain & listen to you and also very important is the payment because Rock Solid take either cash or Bank Drafts -which there is an additional charges to do so-.