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1.1 216 Reviews

Roblox Complaints Summary

2 Resolved
203 Unresolved
Our verdict: If considering services from Roblox with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Roblox reviews & complaints 216

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9:09 pm EDT

Roblox a product that is useless

Hello ROBLOX, how are you doing? Hope you are doing fine. Can you do me a big favor? About a couple weeks ago I bought a Boombox 3.0 for 350 Robux. I could never use it because most of the games I played never allowed your own gear. I was really sad when I couldn’t use my boombox. So I deleted the item. So I basically lost 350 Robux for nothing. Anyways, my favor is if I can get 350 Robux for the item I just deleted. It would make my day if you do. Thank you for listening.

Sincerely, Osvaldo Perez

Ps:my account info: username: littleosvis
Password: [protected]

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5:00 pm EDT

Roblox price for hat accessory

You guys are way over charging for hats on this game. $55 for a hat? Really? You guys should be embarrassed charging kids that amount and should be reported. Talk about a scam. For someone that works hard, this ripoff company has no idea. Not even reasonable at all for some of these prices. At least make it a little affordable and a price that makes sense. I can buy a real hat for cheaper.

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7:13 pm EDT

Roblox unhelpful customer service

I am quite certain this complaint won't be resolved, but I'd like to get it out anyway. Long story short, the customer service is abysmal and you shouldn't expect much help.

In my situation, ROBLOX did a sudden password reset of all accounts and I had issues with resetting my password due to the associated email being deleted. I emailed them with the offer of verifying my ownership of the account through proof of purchases, and they replied with an automated response. It was quite obviously automated, as they told me to "reset your password with your email" despite the email being deleted. It's pretty much equivalent to stealing since multiple purchases were made on there, yet I don't get to enjoy the benefit of them.

If their customer service won't treat an issue as simple as mine with some level of decency, there's no way they're going to give anyone else the time of the day. I pity anyone who has a severe billing issue with ROBLOX.

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10:18 am EDT

Roblox billing for unauthorized recurring transaction

To whom it may concern,

I am writing this to ask for a refund for Roblox Products (Transaction ID: 2NN10175G6547745F). Recurring at US $19.9500 every month. I did not verify this purchase and only bought a one off Roblox product for my son. I actually would not have spotted this had I not made the purchase through paypal. I would appreciate if you refund this amount to my account immediately. I look forward to hearing from you soon.
Thanks kindly.

Wale Aboderin

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7:07 am EDT

Roblox unauthorized charges

This has to be the most ridiculous company I have ever experienced. Parents please do not allow your child to use there games . My 7 year old made unauthorized charges. And roblox have been giving me the hardest time to get a refund. This is absolutely ridiculous. Do not allow your children to use this system I repeat do not allow your child to use this system

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11:08 pm EDT

Roblox unauthorized debit card charges

On 08/12/2017 my 8 year old granddaughter made unauthorized purchases in the amount of $211.95 on my debit card accidentally ! She had no idea what she was doing she has never done anything like this ! I respectively am requesting a refund as this was our rent money which makes our situation desperate! ! The username is balloragirl_08 is the email address [protected]@gmail.com.

Thanks so much

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Brandon Burn
, US
Nov 02, 2019 6:31 pm EDT

My 11 year old stepson stole my card and stole almost $500 from me for roblox.I have contacted police, and made a report, and also pressing charges.How do I even contact anyone to get refunded and dispute these?Help me please

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12:30 pm EDT

Roblox hacked account / stolen items

PLEASE TURN YOUR TRADES OFF UNLESS YOU'RE GOING TO TRADE WITH SOMEONE YOU KNOW. My Account has been exploited by someone bypassing my trade requests (It was Enabled at the time) and force accepting all my Limiteds Hats and ROBUX in two trade sessions, I was unaware of this until I realized that all my ROBUX and Hats were missing, I didn't know where to start so I checked my trade inbounds and realized two sessions I've never accepted, neither did I even know the person who I was doing the session with. As I checked the session, I had seen all my Limited Hats that went missing along with my 3, 000 ROBUX stolen by someone.

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12:11 am EDT

Roblox terrible customer service

I got scammed by a community board, and the Roblox customer service did absolutely NOTHING to help me. Instead of contacting the developer themselves, they kept telling me to message him, but he doesn't respond. After I told them I will write a review for their lack of support, they stopped messaging me back. To top it all of this was going on for 2 months. All for 150 robux, which is equivalent to $2 dollars. They couldn't give me back $2 dollars that I have been scammed?! Terrible support. Picture below is their latest email before not responding (which is really embarrassing as customer support). The other picture is my latest emails.

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2:25 pm EDT

Roblox an individual on the chat feature in roblox

- An individual on the chat feature on Roblox, uploaded a private and personal photograph of my daughter from her computer files and was supposedly chatting with someone else acting as my daughter and holding a conversation with this user who was implying he was from the roblox company.

- I regularly check my daughters on line activities on a regular basis and I was horrified to see this on her Roblox game.

- The date was 8/9 June 2017, between 11.00pm and 2.30am. Comments on my daughters picture include her asking if she looked ok? and the other person saying she looked fine.

- The person then said to whoever was using my daughters username that if she told anyone, he would get into big trouble from the company.

- I viewed this on my daughters ipad, because I did not know how to screen shot it on this device I Ieft it open on the page, so I could talk to my daughter about it in the morning.

- When I tried to access the page in the morning it was gone, I tried to reload it but the pages I had viewed were know where and their was no sign of the chatbox either.

- I spoke to my daughter in the morning only to my dismay as she was extremely upset and crying uncontrollably that she had not included the photo and had not divulged in any such chatting.

- I have never known my daughter to use the chatting format in this way, she told me she only chats to her friends occasionally. She is not a insecure person who would seek such comments in any type of online forum or group like this.

- After listening to the news and the amount of online fraud and ma's -representation from individuals trying to lure minors and children into fraudulent, harassing and abusive activities.
(ie blackmailing etc)

- I will not rest until I receive a satisfactory answer to this matter from your company.

I look forward to an explanation and satisfactory answer from your company.

Ms Shaheen Majid
England, United Kingdom

Mobile: [protected]
Email: [protected]@hotmail.com

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3:42 pm EDT

Roblox I cant login

when i got home today 4/23/17, i tried to log on to my account.I typed in my username and password and it said that to check that i was a robot. Im a human.I did all of that stuff and it said that username and password was incorrect. i did it again and it kept on saying that it was incorrect. so i went on my other account and i typed in main accounts username and it showed my account.So i tried it again and it still did not work. By the way my username is

wobblyturtles123

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9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox unauthorized charges

I am disputing two charges that was made on March 21, 2017, in the amount of $199.95 twice, to my Paypal credit account, My child is underage, a 7 year old, and accidentally pressed a button to charge, and I did not authorize this, I would need a refund of these charges, please contact me for further information, I have filed a police report, I do not know how your company had my paypal information, there is an investigation pending now due to these charges, thank you!

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mr_deadbush
, US
Mar 22, 2019 8:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was recently terminated for “unauthorized” charges and I’m confused because I have not been on roblox for weeks, which means that I have not made any purchases in the time period that I was gone. I contacted Roblox.support, but I am yet to have my account re-activated because I supposedly made multiple “unauthorized” charges. I’m sure this was a mistake because I have spent well over $2000 usd on roblox so I would not make “unauthorized” purchases just to get my account terminated. Roblox is so annoying.. I’ve lost 2 accounts already, one that had a dominus praefectus, which that account got terminated because someone guessed my password and did something to get me banned, it was 2014 at the time. I quit Roblox for about 3 years and came back in early January, 2017. Sometime during 2018 I bought my first big limited on that account, the Valkyrie Helm. About 4 months later I got cookie logged, which they obviously stole my Valk, I couldn’t get my Valk back because I had already used my rollback on that account. Anyways, if you would like to add me on roblox, my new username is Mythic_Banana.

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robloxucks
, US
May 27, 2018 8:51 pm EDT

they charge me 4 times for 300 Dlls . After second charge I reconfigure phone to ask for password still get 2 extra charges

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princessleia2
, US
Apr 11, 2017 8:17 pm EDT

How did you go with this. Ive just had the same thing happen to me with my grand daughter only its over $500 worth of purchases

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3:30 pm EDT

Roblox unauthorized paypal charges

Hello,
Date: 11/03/2017
Mob no:[protected]
Username:ajayajay12345
My son aged 9 purchased goods from roblox used his grandads paypal account without consent, therefore he should not of been allowed to purchase goods as he is not even a member.
Please can I request a full refund of £71.79: card holder
Email address: [protected]@hotmail. Co. Uk.
There was 11 separate transactions made on ajays account on the 11/03/2017. Roblox contact number [protected]. I have emailed on several occasions but no reply.
Please reply to my email address: [protected]@hotmail. com
Many thanks
Nicola morris

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JeffFlaig
, US
Jun 10, 2019 1:55 pm EDT

I am getting tired of Roblox making several unauthorized charges against my paypal account every time I authorized a payment for robucks.

Their only action is to refund and discontinue my daughters account. I have spent at lease a couple thousand dollars for her to play roblox, they have already deleted one account I spent more than a thousand dollars on. Recently they hit me with 89.00 in unauthorized accounts. I don't know how they are doing it, but my paypal account requires the password to access, but still they have currently managed to take 89.00 in unauthorized charges.
This was done in two different occasions over the last two weeks. Most of those charges were when my daughter was not even at my home.

I keep trying to contact them, with no luck or response. Something is amiss here.
I am certain they are going to delete my daughters account which is strong-arming.
They need to give all the money back to those who they have done this to.
I have an invested interest in this game, whether it is items purchases, the robucks to purchase items in the game, which means I have a vested interest in the game on behalf of my daughter. She owns those items, fictional or not, because she/I paid for them.
What if someone sold you a car and then told you that it was not your car and they came to took it, after you paid for it.?
Items in Roblox are no different, once they are paid for, the belong to the person who purchased them.

If this is not resolved to my satisfaction, I will go on a program to bring this game down.
After reading the comments, I realized there are a lot of people in the same situation as I.

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V
6:46 am EDT

Roblox viruses

My son asked me to download this game for him. I was very skeptical and said that I can download something better than this, but like all the kids he started to annoy me with this Roblox. He said that all his friends were playing this Roblox game and he also wanted to play it. So I finally gave up and purchased this game.
When I downloaded the game my virus security program blocked it. I deleted it and installed again and everything seemed fine. My son was very happy.
Next day when I turned on my PC and I saw a blue screen. We all know what that means. I immediately called the repair service and the repair guy which arrived said that I got a virus which almost killed my PC.
People, stay away from this website! It is dangerous and contains viruses!

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2:44 am EDT

Roblox the website contain viruses

People, be careful, because the website www.roblox.com is big crap. My son played games there and accidently downloaded some program, bit it contained virus. After that all problems started. I tried to reach moderators, but all my attempts failed. The website is unsafe and not suitable for kids at all. As well as check the website and tell to all your friends and relatives that it is serious and harmful.

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HI_I_Am
, TV
Feb 10, 2016 9:44 pm EST

Roblox does not give viruses if downloaded from the actual roblox website so that could've for sure been a front (I am not saying it is); however roblox is still very stupid. I can bring up the stupid 'It's free!" adds as part of the problem roblox actually has, but the lies about being completely free are not a huge problem. The problem with roblox among many other websites that have many users is the moderating. You can be banned for the stupidest of things. Some shady stuff does also happen including the fact that an hour or less after I posted a comment to a game telling someone to stop criticizing players for simply being new to the game I got an error when going to the page of the game if I went to it on the account I posted the comment in. Lastly of my complaints; roblox is infested with exploiters and it is the dumbest thing I've ever seen, with it being the fact that they are "script kiddies" (a.k.a they download a script/exploit and proclaim to be the real hacker, but it is not true) . The last thing I will mention is that people think it will turn their kids into a developer but learning lua scripting (in a somewhat different than complete lua roblox variant) and taking several hours to build things (with the fact that learning to build also takes a while - really long time).

Sorry for any bad grammar this was only written by a young user. (2/10/2016)

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8:55 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roblox - my account was blocked and impossible to register again

I registered on the website www.roblox.com couple of weeks ago, but recently my account was blocked. I have no idea why this crap happened. I emailed to the admins, but these jerks told me that it was impossible to restore my account. As well as they told to register again, but I couldn’t do it. The website asked some confirmation number, but I haven’t...

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J
7:51 am EDT

Roblox has been effectively scamming by locking places that have been made with benefits via their 'builders club' premium service

ROBLOX, an online building tool based in California, has been effectively scamming by locking places that have been made with benefits via their 'Builders Club' premium service. ROBLOX places can be visited, but this new update is stopping people from playing some of the most popular games on the site. The parent's information page relating to Builders Club says the following about membership expiration:

You will not lose your account, but you will lose your Builders Club membership status and all of its benefits, including your daily ROBUX stipend and the Builders Club badge. You will keep all existing places that you have created and all shirts, pants, and other assets that you have made. You will also keep your current ROBUX and Tickets balance. Memberships can be re-subscribed at any time.

It clearly states that places made will not be lost, yet people cannot visit the places locked under the new scheme.

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neverplayroblox123
Singapore, SG
Mar 06, 2024 3:23 pm EST

Roblox is the dumbest game i've ever played. FREE ROBUX IS A [censored]ING SCAM.

Yours furiosly, neverplayroblox123

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Hooman YK_who
, US
Feb 27, 2024 1:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Roblox rose the prices of the minimum for face assesories from 15 to 50 which is incredibly stupid.

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Jopy1235
, US
Dec 03, 2023 2:32 pm EST

I opened a roblox game said free robux, it asked me for its password and account name. It didn't work. when i was playing i got kicked from the experience and got logged out of the game. i went on my alt account and saw that my avatar changed and so has my password. Username got hacked: Juicedestroyer. Please help me out

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Olivia H
Brisbane, AU
Dec 02, 2023 11:12 pm EST

I was playing Roblox got harassed and just answering them innocently. They reported me for saying WHY. I am now banned for 3 days for saying WHY. Can you please straighten up and get your rules right as WHY is not sexual context.

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Hignett
, US
Oct 23, 2023 2:24 am EDT

Iwas banned for one day and still did't get my account back to play. My user name is Lilac201455.

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Joshua Otero
, US
Sep 30, 2023 10:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

so i got hacked 3 years ago and i have been playing on alternate accounts and so while that i have been tryna get it back. The Account is JoshuaTheMario0912, so if yall can it will mean alot to me

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Showspeed8902_2
Usa, US
Sep 24, 2023 12:35 am EDT

THIS GAME IS FUN BUT , this is rude there's cussing, fake report on people getting lock out people hacking , there accounts loss of rubux its sad

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Muddy15
West Columbia, US
Jul 22, 2023 9:49 pm EDT

One of the ROBLOX support member asked us to make a ticket with that email that the hacker changed it to even after we explained that the hacker changed the email and we couldn't access it, They give us a excuse of " We understand of concern". They didn't even attempted to try and verify it with us they just gave us a excuse

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Brimbleton5000
, US
Jul 04, 2023 12:57 am EDT
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I love Greenville it is so much fun there is one problem

I bought the 2022 Bullhorn Buffalo T-WEX truck right? and I look how much I would get to sell it and it was 85,658 and it costs. 98,457 so I lost 10g's so that is annoying I am keeping this till I get more money

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AkoLangSiJackie
Abra, PH
Jun 28, 2023 11:51 pm EDT

I purchased 1870 and 880 robux around 9:25am (JUNE 22, 2023) but I received only 150 robux. I have proof of purchase. I've send a report on gmail too. please help, I need my Robux

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Roblox Customer Reviews Overview

Roblox is a popular online gaming platform that has garnered a lot of attention in recent years. The platform allows users to create their own games and play games created by others. The community is vast and diverse, with millions of players from all over the world.

One of the most significant advantages of Roblox is its user-generated content. The platform allows users to create their own games, which means that there is always something new and exciting to play. The games range from simple puzzles to complex simulations, and there is something for everyone.

Another positive aspect of Roblox is its social features. The platform allows players to connect with each other, make friends, and join groups. This makes it an excellent platform for socializing and meeting new people.

Roblox is also a safe platform for children. The company has strict rules and regulations in place to ensure that the platform is safe for all users. Parents can also set up parental controls to monitor their children's activities on the platform.

Overall, Roblox is an excellent platform for gamers of all ages. Its user-generated content, social features, and safety measures make it a top choice for many players.

Roblox In-depth Review

Overview: Roblox is a popular online platform that allows users to create and play games. With a rich history and background, Roblox offers a wide range of gaming experiences for players of all ages.

User Experience: The website design of Roblox is intuitive and user-friendly, making it easy for users to navigate and find what they're looking for. Creating an account is a simple process, and accessing features is straightforward. Additionally, Roblox offers mobile apps that are available on both iOS and Android devices, ensuring users can enjoy their favorite games on the go.

Game Selection: Roblox boasts a vast variety of games on its platform, catering to different interests and preferences. From action-packed adventures to creative building experiences, there is something for everyone. The quality and diversity of game genres on Roblox are impressive, ensuring that players never run out of options. Furthermore, users can easily discover popular and trending games, keeping them engaged and entertained.

Community and Social Features: Roblox excels in fostering interactivity and engagement among its users. With communication tools and chat features, players can connect with friends and other players, enhancing the social aspect of gaming. The platform also encourages user-generated content and customization options, allowing players to express their creativity and personalize their gaming experience.

Safety and Security: Roblox prioritizes the safety of its users, especially children. The platform has implemented measures to ensure a safe environment, including robust reporting and moderation systems for inappropriate content or behavior. Additionally, parental controls and privacy settings give parents peace of mind, allowing them to monitor and control their child's online activities.

Monetization and In-Game Purchases: Roblox utilizes a monetization model that offers both free and paid options. In-game purchases are available, allowing players to enhance their gaming experience with virtual items and accessories. The pricing of these purchases is reasonable, and the process is transparent and fair, ensuring a positive experience for users.

Customer Support: Roblox provides excellent customer support through various channels. Users can easily reach out to the support team, and their responsiveness is commendable. The help center and FAQ resources are comprehensive and helpful, addressing common queries and concerns. Overall, users are satisfied with the support they receive from Roblox.

Performance and Technical Aspects: Roblox delivers a seamless performance with fast loading times and stability. The platform is compatible with different devices and operating systems, ensuring a smooth gaming experience for all users. Regular updates and improvements are made to the platform, enhancing its functionality and addressing any technical issues.

Pricing and Subscription Options: Roblox offers a pricing structure that caters to different user preferences. While free accounts provide access to a wide range of games, premium subscriptions offer additional benefits. Users can choose the option that suits their needs, and the value for money is generally satisfactory. The pricing model of Roblox is well-received by users.

Overall User Satisfaction: User reviews and ratings reflect a high level of satisfaction with Roblox. The platform's strengths lie in its diverse game selection, robust community features, and commitment to safety. However, some users have reported occasional technical issues. Overall, Roblox is recommended for users of all ages and preferences, providing endless entertainment and creativity.

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