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1.1 216 Reviews

Roblox Complaints Summary

2 Resolved
203 Unresolved
Our verdict: If considering services from Roblox with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Roblox reviews & complaints 216

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9:29 am EDT
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Roblox Extremely unhelpful customer service

Almost Everytime I have asked for help my responses from Roblox staff are lazy and are obvious they barely half read the emails. My items have been stolen off my account because their security if awful and they aren't even listening. High volume of complaint is NOT an excuse. Even Amazon has live support.
It can take weeks just for a one sentence response from staff that didn't even address the issue. Clearly they don't care and just want to close request tickets. I am a veteran of 6+ years on this site and am still treated like garbage.

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4:17 pm EDT

Roblox Roblox

I made a complaint to Roblox because stupidly my 11 year old son spent about 10 small purchases on his Roblox Account using my card (I had said no, after spending £150 throughout 2017 and 2018, I thought he had spent enough).

So Roblox did credit the small amounts that he had spent in the last month, but then they CLOSED HIS ACCOUNT AS AN AUTOMATIC PROCESS, so now my son no longer has access to the stuff he bought on 2017 and 2018 (happy for his recently purchased/non authorised stuff to be removed, obviously, which is what I suggested). I am absolutely fuming, as this was my sons spending money and my hard earned wage, all jus disappeared with the closure of the account :( :(

I have told them to treat this as an official complaint and will be taking this matter further, did they do this with your account though?

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8:46 am EST

Roblox Roblox

My son's account gets hacked last week. Apparently this is a common occurrence. I emailed support for help, thinking that since we have spent a lot of money on this game, they would reply in a timely manner.

Team minus 5 days with ZERO reply. Zero. Nothing. Just a crappy automated email saying they received the request for support.

Multiple additional inquiries were attempted, all of which have failed to get any peep out of them.

Worst company ever. Who does business like this? Will not spend another dime on them. Going to kill my other son's account too.

FU Roblox.

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5:42 pm EST

Roblox Roblox points

My 11 year old son saw an inappropriate item in their catalog and made a poor decision in choosing it. My son has never had anything like this happen during the time he's used Roblox. Roblox deleted his account. We sent a very sincere and apologetic email to what had happened and that it would never happen again. They wouldn't consider giving him a warning, but completely deleted the account. We have spent a lot of $$$$ over the years supporting Roblox with purchasing items for him to use in the game. I asked them, if they were going to give us a refund and they said it's up to their discretion if they cancel an account and all that money would not be refunded. If they want to cancel his account, fine, but we purchased items that we now can no longer use and they just took it away. My son made a poor decision, but Roblox acts so self-righteous while they capitilize on our children constantly popping items up for them to buy at enormous prices. Many of their games include guns, blood etc. and yet they cannot give a young child who made a mistake one more chance is ridiculous. They will never, ever receive another penny from me in the future. Roblox is not an innocent company and what they did was theft of the items purchased.

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4:10 pm EST

Roblox Royale high-opening presents

I was opening presents today in the royale high game mode and i got 2 new things, i had them on (they were a rideable reindeer and a fur collar) later i took them off and they were gone from my inventory. I am very upset about this and I really hope there is a way to get them back because I had been waiting to get them for a while. If there is any way to reach out to the makers of royale high so they could know that would be great. My account is everythingmaddiegirl. Thank you.

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4:59 pm EST

Roblox hacking.

My current account on Roblox such known as "XxKatelynRobloxX" has been hacked. I have currently changed my password, but my former password was accessed by one other. That night before i logged off, I bought the "800 robux - $10.00" and bought two things from "Robloxian high school" game. Then I went online today late morning to find that all my robux was gone. I checked my inventory and found two T-shirt items in my inventory, one T-shirt was called "donation shirt!" made by https://www.roblox.com/Groups/Group.aspx?gid=1093137" that was 2 robux. And the other T-shirt was called "4acfb624b3bbe93ccb273a5ebdc852cd" made by "https://www.roblox.com/Groups/Group.aspx?gid=2573807" And was 800 robux. And to add, i logged off at almost 10 o'clock yesterday night. and did not get back on in the night. so please, if you could refund me that would be amazing! but if you can't the least you could do is to find the person who hacked my current account. Thank you, and good day.

P.s here is my email if you could contact me back "[protected]@icloud.com"
and good day.

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7:49 am EST

Roblox making games

I have noticed that you can get roblox on the computer and you can only make games on PC. So I took a closer look... but it was for windows and mac only and I have a Samsung linux. I think windows and apple are evil so I am never getting one. Please let everyone play on linux to help with the endless lagg of tablets and phones and so I can make games. I love roblox so I would love it even more with it working on linux. Thank you.

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11:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox I made one mistake on roblox

on 11/18/2018 i made a mistake by clicking the wrong image when uploading and i sent the request not noticing the image, usually when youmake a mistake on roblox i think they ban u for a little bit, but no instead they immediately deleted my account not letting me explain anything, I had spent robux on the account and had gotten pretty far in some games. All i want is for my account to come back and to be ble to play on it again.

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10:28 pm EST
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Roblox unauthorized charges

mY son who is 9 and username romald_omg made alot of purchases without my consent in fact he stole my bank details, and has made a bill of £114 please could this all be refunded please it will not happen again i have spoke to my son strctly about these issues so as he did it in this way without my permission i feel it is unfair that i should suffer the cost below is what needs refunding, my email address is [protected]@gmail.com
90 Robux - BC Members Only (ROBLOX)
October 27, 2018
£0.89
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
October 26, 2018
£0.89
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
October 26, 2018
£0.89
Android Apps
2750 Robux - BC Members Only (ROBLOX)
2750 Robux - BC Members Only (ROBLOX)
October 26, 2018
£22.99
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
October 26, 2018
£0.89
Android Apps
270 Robux - BC Members Only (ROBLOX)
270 Robux - BC Members Only (ROBLOX)
October 26, 2018
£2.79
Android Apps
270 Robux - BC Members Only (ROBLOX)
270 Robux - BC Members Only (ROBLOX)
October 26, 2018
£2.79
Android Apps
360 Robux - BC Members Only (ROBLOX)
360 Robux - BC Members Only (ROBLOX)
October 26, 2018
£3.69
Android Apps
Google Keep - Notes and Lists
Google Keep - Notes and Lists
October 24, 2018
US$0.00
Android Apps
Productivity
All Access Pass - 1 Month (Magic Piano by Smule)
All Access Pass - 1 Month (Magic Piano by Smule)
October 22, 2018
£0.00
Android Apps
450 Robux - BC Members Only (ROBLOX)
450 Robux - BC Members Only (ROBLOX)
October 12, 2018
£4.59
Android Apps
1000 Robux - BC Members Only (ROBLOX)
1000 Robux - BC Members Only (ROBLOX)
October 12, 2018
£8.99
Android Apps
450 Robux - BC Members Only (ROBLOX)
450 Robux - BC Members Only (ROBLOX)
October 12, 2018
£4.59
Android Apps
1000 Robux - BC Members Only (ROBLOX)
1000 Robux - BC Members Only (ROBLOX)
Canceled
October 12, 2018
£8.99
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
October 12, 2018
£0.89
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
September 28, 2018
£0.89
Android Apps
1000 Robux - BC Members Only (ROBLOX)
1000 Robux - BC Members Only (ROBLOX)
September 26, 2018
£8.99
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
September 26, 2018
£0.89
Android Apps
450 Robux - BC Members Only (ROBLOX)
450 Robux - BC Members Only (ROBLOX)
September 25, 2018
£4.59
Android Apps
YouTube Free Trial
YouTube Free Trial
September 24, 2018
US$0.00
Music
180 Robux - BC Members Only (ROBLOX)
180 Robux - BC Members Only (ROBLOX)
September 24, 2018
£1.79
Android Apps
90 Robux - BC Members Only (ROBLOX)
90 Robux - BC Members Only (ROBLOX)
September 21, 2018
£0.89
Android Apps
1 Month Builders Club Membership (ROBLOX)
1 Month Builders Club Membership (ROBLOX)
September 21, 2018
£5.49
Android Apps
1 Month Builders Club Membership (ROBLOX)
1 Month Builders Club Membership (ROBLOX)
September 21, 2018
£5.49
Android Apps
All Cars (Public Transport Simulator)
All Cars (Public Transport Simulator)
Canceled
September 21, 2018
£2.20
Android Apps
Sketch Premium (Sketch - Draw & Paint)
Sketch Premium (Sketch - Draw & Paint)
Canceled
September 14, 2018
£0.99
Android App

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Amanda Fryer
, US
Apr 03, 2019 4:10 pm EDT

Hello Jonas - I did this, since my son stupidly spent about 10 small purchases on his Roblox Account. Roblox did credit the small amounts, but then they CLOSED HIS ACCOUNT AS AN AUTOMATIC PROCESS, but by doing my son has spent over £100 in 2017 and 2018 on Roblox which has now disappeared with his closed account. Obviously I am absolutely fuming, as this was my sons spending money and my hard earned wage, all the bits that he bought have just gone :( :(

I have told them to treat this as an official complaint and will be taking this matter further, did they do this with your account though?

J
J
Jonas (marketmanager1)
, US
Nov 18, 2018 6:07 pm EST

Hey there! I am a former roblox player, age 15.
You can get this refunded most likely, but not by posting it here.
To get this back, you should:
- Email roblox at info@roblox.com, explaining the situation.
Provide proof of the purchases (Google play emails NEEDED, or Apple emails. Also, bank account receipts if needed.)

Best of luck! Let us know if it worked!

ComplaintsBoard
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10:11 am EST

Roblox trading in the game

i'm complaining about how you can only trade if the item is LIMITED or LimitedU or if you you are in BC or TBC or OBC and about the item being limited or limitedU when i was in roblox wiki it said that "limited or limitedU items are ways users get robux and we should report this items" but in trade it says you can only trade if the item is LIMITED or LimitedU i'm starting to think you ROBLOX COMPANY are encouraging this kind of stuff insted of stopping it so PLZ let trading be available to everyone not only people who have BC or TBC or OBC or if item is limited or limitedU

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Jonas (marketmanager1)
, US
Nov 18, 2018 6:10 pm EST

Hello there!

We completely understand that you don't want to have to pay for stuff. Although, you still must realize that Roblox is a real-life company, which has loads of staff members, and must be paid.

Any further questions? Don't hesitate to email at info@roblox.com!

Regards,
Jonas,

Unofficial Roblox Volunteer

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1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox cyber bullying

Right my child has been playing roblox slot and enjoys the game until recently a girl sending him threats and demanding 50, 000 in roblox money. I will not tolerate this behaviour at all and suggest you do something about this asap as yet again your game is proving to be unsafe to play when now children like my son is being threatened. I want someone to reply to me asap or I will be taking this further

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Jonas (marketmanager1)
, US
Nov 18, 2018 6:16 pm EST

Dear Jake,

Thanks for reaching out to here!
We dislike your child being threatened like this. Have you tried reporting the user? This can be done by clicking on their profile image, which takes you to their profile, and then press the rad flag.

If you did, but nothing happened after a week, please reach out to our CS Department at info@roblox.com.

Best of luck!

Sincerely,
Jonas,
Unofficial Roblox Customer Care

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12:45 am EDT

Roblox maintenance

I was playing a game on roblox just before then I lost connection to the server, so I left the game and tried it again but it wouldn't work so I reloaded the page and it sais they were doing maintenance this is very inconvient and if I dont get my progress back I will be very dissappointed. If I had a warning that I would lose conection to the game due to maintenance I wouldn't be writing this complaint. Date-28/09/2018 I would like to resume the game with my progress as soon as possible

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Jonas (marketmanager1)
, US
Nov 18, 2018 6:18 pm EST

Hey there!

Thank you for giving us a notice of this incident!

At the date you specified was a maintenance, or a technical failure. Although, it might have also been a developer shutting your server down. It is their responsibility to warn you or not. Therefore, we recommend you to reach out to them.

Sincerely,
Jonas,
Unofficial Roblox Customer Care

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6:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox account appeal

Date 9/19/18

Well i have played Roblox on the 19th and So you wold Think that Roblox was Going Falsely Ban People Because of " Hate Speech" is not Permitted Really its Freedom of speech And also if some one says Yes That Doesn't mean banning them And Using the Appeals for a Ban Won't Wont Work so Just Wait it out Cant the Company just Stop banning

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Michael DeWaters
, US
Nov 20, 2018 11:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have already sent them a complaint but they put the requirements after u have already sent it

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Jonas (marketmanager1)
, US
Nov 18, 2018 6:20 pm EST

Hey there!

Although the moderators do usually ban, with a good reason, mistakes might always happen. Please email appeals@roblox.com.

Please remember they have to ban or warn people to keep our players safe.

Sincerely,
Jonas,
Unofficial Roblox Customer Care

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6:02 am EDT

Roblox hacked

My username is Abigail13456 and my friend tricked me into getting free robux i wish i wouldn't have joined them but i was scared to tell roblox the situation but i am getting worried every time I get my Daily robux it just disappears plz talking to leoman plz i need someone to help me fix this I didn't even buy some of the stuff that was on there I need some advice

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Kevin Hoffman
Kevin Hoffman
Buffalo, US
Nov 05, 2019 7:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Abigail13456,

Please don't hesitate to ever contact Roblox about a situation that breaks ToS:
https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use

Free ROBUX is non-existent except from the premium subscription.

J
J
Jonas (marketmanager1)
, US
Nov 18, 2018 6:22 pm EST

Hey there!
Please change your password, then head to settings > security and press "log out on all devices".

Next, email us at info@roblox.com with proof.

Best of luck!
Sincerely,
Jonas,
Unofficial Roblox Customer Care

Kevin Hoffman
Kevin Hoffman
Buffalo, US
Nov 05, 2019 7:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Why use Roblox Customer Care?

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8:48 am EDT

Roblox terrible customer service

No matter how big a case of scam is, Roblox does not care and will not help you, even if you have proof. They are too lazy to help you.

The customer service is full of useless bots with different names. There is no real support to actually help you.

I recommend not using any money on the game, considering that's all they really care about. Save your money.

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8:18 pm EDT

Roblox account privileges.

I went to go play Legend of The fallen Kingdom 1 today and in place of the "play" button it said, "Sorry, your account is restricted from playing Experimental Games unless you are friends with the creator." I never received mail or a notification informing me of this. Would you mind informing me of why that would happen and (if possible) refund the Robux that I've spent on these "Experimental games" or grant permission for me to play them again. If you can tell me why or/and refund the Robux I've spent on these games I'll be happy to include my username in order to receive a more detailed response. Any help would be greatly appreciated, thank you for your time.

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Update by Poke958
Jul 24, 2018 4:08 pm EDT

I was speaking with some of my friends who also play(ed) these games and found out that they can no longer play them either. It's things like this that are making Roblox go down hill so quickly. If you don't refund our money or Robux that we have spent on these games you will definitely notice a decrease in the profit Roblox brings to you (which we all know is all you guys care about). Congratulations on just ruining the lives of TONS of children.

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10:22 am EDT

Roblox racism

This guy called kingkrazy2487 was sharing his racist views on Epic Minigames saying that All white people are racist and that he hates white people. I did retaliate a little bit at him because it was making me angry how he could say every white person is racist. When he said that black people should be treated equally I told him that I never said they shouldn't be and then he responded with "Unlike you" which in that context he means black people should be treated equally but white people shouldn't. I find this unfair because white people were racist a long time ago but it rarely happens anymore and barely any white people would treat any black person like that and vice versa. I think this should be dealt with better since this is a kids game and it's really not appropriate.

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6:31 pm EDT

Roblox guest and tix

roblox why did you ever get rid of tix they were for people that could not get robux like me and the guest roblox is not the same without the mystery called the guest so plz bring them back for the sake of roblox kind. when i first started playing roblox i got so many tix and when ya'll took them out i lost all of that. The least you could do is transfer the tix into robux. thank you for reading this complaint sorry to bother you bye.

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5:31 pm EDT

Roblox "being friends with the creator to play certain games"

This new feature that only lets users play games if their friends with the creator is ridiculous, the new feature has ruined my group, it's a military group that I recently started up, and not to mention, you can't play Fairy Tail Revelations either without being friends with the creator, this new feature is putting a lot of groups and games "out of business", and besides, what's the point to the feature? Another thing is the chat filter, it's good to have one, but really" Are numbers not kid friendly anymore? Fix your game before you lose a lot of players, keep making horrible new features, and ROBLOX will forever shut down, just a warning, ROBLOX isn't much of a game anymore...It's a joke. Please, fix the game so we can all enjoy it. Thanks.

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5:13 pm EDT

Roblox roblox customer service

They banned my account for "adult content" which I never recalled doing. The page that told me I was banned did not tell me what the alleged thing that I said was. I contacted customer service, and they said "this ban was correct". I asked what I had said or done, and they said "we can't provide further info. How can they even know it's right if they don't even know what I was banned for doing? Not to mention the ban was only for 3 days and they got back to me 1 day before. Then I responded asking how could they ban me without even knowing themselves what it was, and then they just got back to me the day after my ban expired and said "Your account should be active, if you have another problem you can contact another person". Their customer service is terrible.

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Roblox Customer Reviews Overview

Roblox is a popular online gaming platform that has garnered a lot of attention in recent years. The platform allows users to create their own games and play games created by others. The community is vast and diverse, with millions of players from all over the world.

One of the most significant advantages of Roblox is its user-generated content. The platform allows users to create their own games, which means that there is always something new and exciting to play. The games range from simple puzzles to complex simulations, and there is something for everyone.

Another positive aspect of Roblox is its social features. The platform allows players to connect with each other, make friends, and join groups. This makes it an excellent platform for socializing and meeting new people.

Roblox is also a safe platform for children. The company has strict rules and regulations in place to ensure that the platform is safe for all users. Parents can also set up parental controls to monitor their children's activities on the platform.

Overall, Roblox is an excellent platform for gamers of all ages. Its user-generated content, social features, and safety measures make it a top choice for many players.

Roblox In-depth Review

Overview: Roblox is a popular online platform that allows users to create and play games. With a rich history and background, Roblox offers a wide range of gaming experiences for players of all ages.

User Experience: The website design of Roblox is intuitive and user-friendly, making it easy for users to navigate and find what they're looking for. Creating an account is a simple process, and accessing features is straightforward. Additionally, Roblox offers mobile apps that are available on both iOS and Android devices, ensuring users can enjoy their favorite games on the go.

Game Selection: Roblox boasts a vast variety of games on its platform, catering to different interests and preferences. From action-packed adventures to creative building experiences, there is something for everyone. The quality and diversity of game genres on Roblox are impressive, ensuring that players never run out of options. Furthermore, users can easily discover popular and trending games, keeping them engaged and entertained.

Community and Social Features: Roblox excels in fostering interactivity and engagement among its users. With communication tools and chat features, players can connect with friends and other players, enhancing the social aspect of gaming. The platform also encourages user-generated content and customization options, allowing players to express their creativity and personalize their gaming experience.

Safety and Security: Roblox prioritizes the safety of its users, especially children. The platform has implemented measures to ensure a safe environment, including robust reporting and moderation systems for inappropriate content or behavior. Additionally, parental controls and privacy settings give parents peace of mind, allowing them to monitor and control their child's online activities.

Monetization and In-Game Purchases: Roblox utilizes a monetization model that offers both free and paid options. In-game purchases are available, allowing players to enhance their gaming experience with virtual items and accessories. The pricing of these purchases is reasonable, and the process is transparent and fair, ensuring a positive experience for users.

Customer Support: Roblox provides excellent customer support through various channels. Users can easily reach out to the support team, and their responsiveness is commendable. The help center and FAQ resources are comprehensive and helpful, addressing common queries and concerns. Overall, users are satisfied with the support they receive from Roblox.

Performance and Technical Aspects: Roblox delivers a seamless performance with fast loading times and stability. The platform is compatible with different devices and operating systems, ensuring a smooth gaming experience for all users. Regular updates and improvements are made to the platform, enhancing its functionality and addressing any technical issues.

Pricing and Subscription Options: Roblox offers a pricing structure that caters to different user preferences. While free accounts provide access to a wide range of games, premium subscriptions offer additional benefits. Users can choose the option that suits their needs, and the value for money is generally satisfactory. The pricing model of Roblox is well-received by users.

Overall User Satisfaction: User reviews and ratings reflect a high level of satisfaction with Roblox. The platform's strengths lie in its diverse game selection, robust community features, and commitment to safety. However, some users have reported occasional technical issues. Overall, Roblox is recommended for users of all ages and preferences, providing endless entertainment and creativity.

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