The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Road Star Inn / We need a resolution!!!

1 United States Review updated:

On Feb.2nd 2007 Mr.Andrew Schroepfer agreed to take a group booking from Quality-stay 4 less Pay Inc. He booked the group threw Mrs.Lacey Warren our Regional Sales Manager. Quality-Stay 4 Less Pay is a third party booking agency. Mr. Scroepfer signed a weekly commission agreement and agreed to all the terms in it. He understood that we weren’t responsible for any damages, or loss of revenue that could possible incur as a result in taking this group. The booking was for 41 rooms that were contacted to be in-house from Sun.May 27th-Sat.June 30th 2007. Mr. Schroepfer agreed upon signing, and initialing the contract and commission agreement that we were acting as a third party agency. Solely responsible for placing the group and that our commissions were separate from the groups bill. Here is a sample of the verbiage that was cut-and-pasted into this section: COMMISSION AGREEMENT HOTEL: road star inn 1941 true lane greenbay, wi 54304 GROUPS:

T&B Sales ROOMS :41 NEEDED/ 38 PAID/ 3 COMP____ (INITIALS)

Stay: SUNDAY,may 27th 2007 SATURDAY, JULY 21ST 2007 ____ (NO EXTENSION) (INITIALS)

RATE :$35.00FLAT/INCLUSIVE_____(INITIALS) COMM. %:10____ (INITIALS)

PAYMENT STRUCTURE: Invoiced WEEKLY for previous week's rooms consumed ____ (INITIALS)

Every Monday a Quality-Stay representative will contact the hotel to get the previous weeks number of rooms consumed. The Commission should be received by Friday of the same week. * Disclaimer- Quality Stay 4 Le$$ Pay is acting as a third party negotiating rates for above clients. It is the client's responsibility to pay for all charges incurred. Quality Stay 4 Le$$ Pay is not responsible for any damages, unpaid services or any costs incurred by the group. Any unpaid balances, room charges, damages should not be held against commission(s). Commission is due and payable separate from the client's balance or any damages. Any deviations such as alteration to the length of stay or number of rooms will be prorated. Commissions will be due despite changes. Any disputes will be settled in accordance with Florida state guidelines and legal proceedings. ____ (INITIALS) A late payment penalty fee of ten 10% percent of the total charge will be assessed on all invoices which are not paid within seven (7) days. Penalty is to be assessed weekly. By accepting this agreement, the hotel agrees to pay the due commission amount.

___________________________________________ Road Star Inn/ Mr.Andrew Schroefer ___________________________________________ accounting executive/ MRS.KAREN KAPLAN ___________________________________________ General Manager

JASON STEVENSON/ We have all the paperwork which is signed by the general manager of the property. We have forwarded the necessary paperwork to the corporate offices of the property. They have yet to pay us the commissions owed for the groups stay. The group did leave the property early. They were very unhappy with the condition of the property and complained about the management. Quality-Stay 4 Less has made every effort to handle this without legal action. Executive offices has demanded payment and we not only plan on taking legal action, but also the necessary steps to ensure that no other third party is handled in this manner. Our company has sent Road Star Inn incident reports to try to resolve any issue that they may have had with our clients. We have also sent our clients T& B Sales, the same incident report. We did so to help to better understand the specific as to the groups early departure. Road Star Inn has made no effort to pay us our $928.28 and we have implemented a 10% late fee, for every week they are late. Our clients have agreed to pay the applicable sales tax for the nights they did stay, We need a resolution!!!

Desired Resolution:
Commissions owed for t& b sales second week at the property 6-3-07/6-9-07 in the amount of $928.28 and a late fee of 10% for each week the payment is late, currently 8 week late.

Sort by: UpDate | Rating

Comments

  • So
      1st of Nov, 2010
    -1 Votes

    NOTE TO HOTELS-DO NOT TAKE THIS GROUP! I have dealt with Quality Stay for Less many times before with anotehr brand of hotel. I am sure the hotel worked within every legal and ethic means possible; I cant say the same for Quality Stay for Less or the sometimes problematic sales people that they contract with. Everytime this group has stayed with one of my hotels mahem resulted from ruined rooms to fights that resulted in police action. NOTE TO HOTELS-DO NOT TAKE THIS GROUP!

  • Ho
      17th of Apr, 2012
    0 Votes

    That makes me question why you continued to take groups from them. It sounds to me like you have a history of working with QS4 and you know that they are not responsible for the actions that other people take. The same way you could rent a room to a person on the street and it could result in mahem- there clients are not above human error. You sound like an idiot because you are not even saying the name of the group instead dragging QS4 thought the mudd. If you feel like your experience was bad then thats you oponion but I have worked with QS4 and there groups in the past and had great outcomes. Dealing with 25-55 people at a time and checking them into a hotel means more work but it also mean more revenue is generated from the business. Think about it along with the word group booking, come additional responsibility- so place the blame on the correct party not QS4.

  • Ho
      2nd of Oct, 2014
    -1 Votes

    QS4 is REALLY the worst. Our hotel took this group and found that it was not worth the time or effort. There were so many damages to our room. Looking at revenue versus damages and expenses, we lost money with this group. We will NEVER do business with QS4 again!

Post your comment