RIU Tikida Palmeraie Marrakech Morocco / hotel service / staff and management
Att General Manager
We were not respected and insulted by your security agent at the gate entrance.
The incident started at 12:35 am on Tuesday November 22 when asked for the bracelet by the agent at the entrance, We informed him that we are on business trip and did not wear them. He was arrogant and incomprehensible and told us that he will not let us in. We asked to see a supervisor but he went to his cabine and told us to wait. We waited about 15 minutes at the door to the point that we had to use the horn then another security agent showed up.
We heard the first say in Arabic these
" human beings don't have their badges and want in"
We asked him to speak politely but he kept repeating " if you are not wearing your bracelets you will not access the site" (video taken of the two talking to us rudely)
We asked to see the reception manager and they let us in only to meet a man named Hamid who claimed to be the manager, instead of apologizing for the incident, he rudely said we must wear our bracelet, he was not nice and we asked him that we will check out. He did not care and said you are free to do so, and to call Expedia if we have an issue.
We did, and we checked out, and moved another hotel in the middle of the night
And we think we were seriously mistreated by your rude and aggressive personnel.
We will make sure your corporate office is aware of the incident.
Another point, customers are served alcoholic beverages until they fall, We saw two people on the floor!!! It was shocking to see this.
Please have the general manager call us as the staff refused to give his mobile number.
Cordialement / Best Regards
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