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RIU Hotels & Resortseverything

1
G Nov 18, 2017

Riu palace Puerto vallartta
We have complained to reception and customer service. Written a letter. Nothing has been done. Food in krystal restaurant giving cold shrimps when meant to be hot. Happened twice. Took to customer service and she even said wouldn't touch the food. It was my husbands birthday totally ruined. Alsorts of other complaints not been addressed. I am a riu class member. [protected]. Not a patch on riu palace Costa Rica. Also lots of people had stomach problems. I am worried as my birthday on 20th Nov and will be still here.
Email [protected]@btinternet.com. we are room 8047. When we get back we will take this further

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