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International orders/shipping
I placed an online order with Rituals Cosmetics via their web site on February 15, 2016. The order was for 58 euros, which I paid via international bank transfer. The payment went through on February 18, 2015. I have a copy of the transaction through my bank.
I received a confirmation for my order, # EU-[protected]. I never received the shipment, however, and when I contacted Rituals (via email), they replied that they had no record of the transaction. I have now written to them six times. They have asked for copies of the bank transaction and my bank account number, which I provided. The issue remains unresolved. They are no longer answering my emails.
I would like a refund for the products I paid for and did not receive. Can you kindly advise what I should do?
Sincerely yours,
Elizabeth Peterson
Overview of Rituals Cosmetics complaint handling
Rituals Cosmetics reviews first appeared on Complaints Board on May 18, 2016.
The latest review I did not receive the free body wash as advertised with my order was posted on Jul 25, 2023.
Rituals Cosmetics has an average consumer rating of 1 stars from 21 reviews.
Rituals Cosmetics has resolved 0 complaints.
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Rituals Cosmetics emailsservice@rituals.com100%Confidence score: 100%Support
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Rituals Cosmetics addressKeizersgracht 683, Amsterdam, 1017DW, Netherlands
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Rituals Cosmetics Category
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Make-Up and Cosmetics category.
Most discussed Rituals Cosmetics complaints
International orders/shipping1
(opinions to this review)
Recent comments about Rituals Cosmetics company
Customer service item received damaged1
Their online offering is so poor not sure why the owners don't do anything about it.
1
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Bad product before expiry date!
Hi,
I am a big fan of rituals products, I love your stuff.
I only have one problem, I bought the car diffuser and the piece that makes it stand in the car keeps breaking. I had to buy several new ones and pay full price just to get that piece.
Please can you send me some of your spare pieces or make them stronger.
Many thanks
Malka
When I opened the jar it was half empty which was a huge disappointment. I expect a full refund. I could send a photo if required.