I had ordered a camera on Nov. 26th 2006 online using a credit card. I called a week later to determine why my order had not been processed. Unknown to me there is a required confirmation call on the customers part. Finally the order was processed over the phone. My camera arrives on Dec. 10th 2006. I open the package to discover it is the wrong camera, and a refurbished one at that. Their web site claims to sell only new cameras. I look at the order slip that came with the package and it lists the camera I did order and I was charged in full for that camera. The camera I received was valued at several hundred dollars less than the one I paid for.
I immediately called the company. They said simply to request a RMA. So I did, which took some doing , because I sent it over email a few times and apparently they couldn't read either file. So I finally ran to town and faxed it the next day. I got the RMA approval and sent the package back, which arrived on Dec. 18th at 10 am.
I didn't receive any reinvestment on my credit card. I would check back from time to time and got nothing. I e-mailed with no responses back. I had to file a dispute of charges with the credit card company I used. Finally today 1-31-07 I got through to Rite Buys by phone, and asked about my refund. I gave the customer service agent my order number and he came back with a totally different name than mine. I'm like, "NO." He checks again and comes up with my name. O.K. I'll get right on it -3 business days he says to me. And I had to ask what amount are you crediting my card? He said there is a 15% restocking fee. So it was $102 less than what I paid in total. It was their mistake, I shouldn't have to pay for it. What a CRAPPY company. Their customer service SUCKS. I also filed a complaint with the BBB of NY. I am trying to get every cent back. I have read pages of other complaints on this company, wish I had seen them before deciding to make a purchase from them. If you want a migraine headache, and a pain in the rear, and to be out money and time, go ahead and order from this company; they'll be sure to please you in that respect.
p.o. box 300425
Brooklyn NY 11230