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Rite Aid
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4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Rite Aid reviews & complaints

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M
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid their hiring practice

I am changing job. I have been very successful my entire career, but its time for a change. You can trust me and the good work I have done. I have worked at Home goods and also our family business. More than just an email stating they will hold my resume for 90 days..they did not tell me why.
If this is age discrimination I do want to know.
Let me know
Mary Ann Graboyes

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11:30 pm EST

Rite Aid customer survey

Rite Aid added a customer survey to the payment screen upon checking out. The questionaire is not only rediculous but annoying. Customers don't want more to read, sign or fill out. We want to pay, sign and go. If a custoer wants to complain about an associate, they will. Also, if I was an employee of Rite Aid, I'd be very upset at the questions asked on the survey. The questions can only be described as offensive to the employee. In fact, I'll be surprised if Rite Aid doesn't see a LAWSUIT because of it. I also spoke with several other customers while waiting in line, and all agreed. The survey needs to be taken away, there is nothing positive or professional about the survey.

Please take this complaint into consideration.

Thank you.

-Annonomous Rite Aid Customer

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4:57 pm EST

Rite Aid employees treatment of me

I was publicly accused of stealing by an employee, and even after I allowed them (the employee brought another worker as back up) to look in my purse, they found nothing because I wasn't stealing & the items I was going to be purchasing were on a chair next to the pharmacy, so I could pick up my prescription, they gave no apology, told me to leave the store, & wouldn't allow me to get my prescription. I was so embarrassed & humiliated. Never in my life have I been treated in the manner that I was at Rite Aid.

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5:03 pm EST

Rite Aid I am never buying anything from their online store again

I bought a box of hair dye on the rite Aid site because they were the only store that had the color I wanted. I bought it over a week prior to this post. I received an email a couple days later saying that my package had shipped and to expect it on Friday December 14, 2018. I never received it. So I waited and still nothing. I contact Rite Aid, explaining what was going on and the rep promised me my package was shipped and it should be there soon. I went to FedEx cause my tracking number wasn't working. The rep told me Rite Aid had made the shipping label but they haven't shipped it yet. Despite getting an email saying my package had shipped and the rep telling me it shipped. So I go back to Rite Aid and once again explain to the rep everything as well as what FedEx said. The reps excuse was, "The warehouse isn't open on the weekend". I said to him I ordered the package a week ago and I received an email saying it shipped. Plus it says that on my goddamn account so someone is lying. So the rep says " They printed the shipping label, it just needs to be shipped" And I'm like "so the package hasn't been shipped yet but I received an email saying it had and your other rep lied to me as well. " Of course he just apologizes. I don't want to hear your apology, I want my [censored]ing package AND my refund because this is [censored]. I'm never shopping on that site again. They are a bunch of liars.

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1:40 pm EDT

Rite Aid prescription

I went into the Rite Aid pharmacy in Sayreville to drop off a prescription and was informed by the pharmacist that she had to call my doctor regarding the dose as it was not in their system, I asked her if I should try another pharmacy and was told no. 3 days later I called them back because I had not heard from them and was told that they do not carry the medication and that it was looked up and Walmart and CVS carry it. I am really upset over the fact that they did not call me back and the fact that I did not have my medication for 3 days while waiting on a response from them. This is not the first time that this has occurred at this pharmacy.

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3:16 pm EDT
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Rite Aid pharmacist

I usually use a pharmacy that is quite a distance from my home but they are always friendly and provide me with the best care and respect. Recently the starter was out on my vehicle and since my medication was due I called to see if I could get it transferred to a Rite Aide where my daughter could pick it up and bring it to me seeing as how I was unable to do this at the time. Since I get 3 month supplies on all my medication with the exception of the gabapentin it is given with refills it was the only thing I needed to have transferred. The pharmacist told me if and only if I transferred all my prescriptions to that store would she fill them. When I told her that my Drs office was right across the street from my pharmacy that I liked it and only needed this done one time. She then proceeded to tell me she wasn't going to fill it that I couldn't be bouncing around from pharmacy to pharmacy and recommended I find another local pharmacy. I just find it ironic if all my prescriptions could be transferred there that it would have been ok to fill this. I don't bounce around from pharmacy to pharmacy and you can pull up my records to see this. I nor any member of my family will ever get another prescription filled from a rite aide/Walgreens ever again. This is all approximately 1 week after my fiancee has his prescription..his one prescription not all of them transferred to the same store. Her tone that was used to me had me in tears by the time I hung up. So thanks Rite Aide and the pharmacist you employed for picking and choosing her customers by however she feels. The only good thing she said that came from the conversation was for me to look for a different local pharmacy. This was Rite Aide in Man, WV. Telephone number [protected].

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9:36 pm EDT
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Rite Aid entering store

I entered riteaid and I was told I can't enter with my purse. They said take ur wallet out leave ur purse here.

This is insulting. Defameing me as person. As others were looking at me like I was a criminal. I was so embarrassed I left. I want file claim against this store in Vallejo ca. 14 St and Solano Ave. This is the most defamation of character in fact of thismatter.
[protected]
Cell number
Chris baca
Vallejo ca 94590

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antoniajhiggs
, US
Oct 12, 2018 11:54 pm EDT
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I am very glad that I have come across to your blog because you have shared a one of a kind blog which has all the things in a very pleasant manner. The information you shared here is unique and informative which is very rear to see nowadays. I would have missed the useful information if I didn't find your site. So keep on sharing hope to see more from you.
Ref:https://trendessays.com/

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9:56 am EDT

Rite Aid store manager.

Making a complaint about Rite Aid store #04192 address 40-16 national avenue, corona avenue, queens NY. The store manager is absolutely despicable. I believe his name is Jaf. He's completely rude, has no customer skills. I've asked multiple times being in that store for his supervisors number and he refuses to give it to me. I have to see him unfortunately because I use the pharmacy there and I absolutely hate and dred seeing him. I've seen him belittle his employees to tears more times then I can count. I've seen vendors for store service have to wait long periods of time to get checked in or even speak to him. He thinks he's better then all and is above everyone. I can't believe this guy is the face of one of these stores. I hope he's fired when it officially becomes Walgreens because he deserves nothing more.

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10:46 pm EDT

Rite Aid eye drops

On October 1, 2018 attempted to purchase eye drops from Rite Aid Store 9482 California City Blvd, California City, CA 93505. [protected]. Had mentioned that I had misplaced my paper prescription was told that they would fax a paper. On October 5, 2018. was denied the service of Eye drops Generic Brand (Corticosteroids) By Rite Aid Corp Associate (Pharmacy). Suspecting Clinical Fraud By Rite Aid Corporation Sales Associate. Seeking Criminal Prosecution by Local District Attorney Kern County Superior Court Department A Honorable Judge D. Zulfa (Presiding) 1773 State Highway 58, Mojave, CA 93501

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3:58 pm EDT

Rite Aid cashier customer service

I always shop here all my family shops here my parents use the pharmacy there but on Thursday Sept 27th around 12pm I went in to buy a gift card and a birthday card the cashier there was super rude ... Worst Customer service ever and I work in retail I know the importance of customer service. I asked her a question about the gift card I was purchasing and she said that it was none of her business once-over I purchased the card. I said that where I work the gift cards sometimes do not work and she said well I don't know where you work but once u purchase the card it's none of my business. I even asked her if I can input my number so that I can get points she said well I don't think u need to because what your buying won't give you points. I still put my number in and got at Dollar off. I was so upset that I was treated this way she had the worst attitude.

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Update by Yayapa
Sep 30, 2018 4:00 pm EDT

This was the store in 1237 w Carson St Torrance CA 90502

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3:00 pm EDT

Rite Aid denial of service — false information

My name is James Rhodes

I complaining about store 1033 St. Nocholas Ave at w162nd st.

After getting a prescription from the ER at Presbyterian Hospital I called to see if my prescription was ready. I was never told they did not have my prescription in stock I was only asked for my health insurance info which I found strange. After the phone had been hung up on me numerous times ( which annoyed me)and I made it clear I was -finally told that they did not have my prescription stocked. I then went to the store and was told I did not have straight medicaid which I do..., and yet the manager continued arguing with me about the issue. I was misinformed as I do have straight medicaid until next month. I called medicaid and they falsely had me down with express scripts. they rectified the situation. I returnee to the Rite Aid store and now they refuse to fill my prescription unless authorized by the doctor AGAIN. Your staff is rude, misinformed and unwilling to provide a thorough service that results in results. I have made a call to the corporate office about this matter and have not heard back from anyone at all..., I do not understand why I must return back to the hospital to get authorization for my prescription. it has been seven days since Rite Aid has received my prescription and I am still suffering from my medical condition. The manager and the young lady at the counter are not nice people they seem to enjoy making my efforts painstaking as if I am not already in enough pain. my number is [protected]. I truly hope you can train them in courtesy and remind them that people seeking medication are not FEELING WELL and do not need extra problems and their lives while getting medication. thank you.
I just called the store back and asked WHY my DR. has re authorize my prescription. well then I was told that no my dr. needs to call my insurance company (?) to give authorization for payment. then my dr. has to call rite aid back to let them know that she called my insurance provider. SOMETHING IS NOT RIGHT HERE PLEASE HELP ME

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11:17 am EDT

Rite Aid customer service

Customer service from the weekday evening shift is horrific at this location. They need customer service training immediately. The cashier has an attitude all the time which is shown verbally and nonverbally. They are giving Rite Aid a bad name. I do not plan to visit this location again. It's just too bad this location is in my jurisdiction which can ultimately lead me to not visiting any Rite Aid again.

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6:42 pm EDT
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Rite Aid home hearing aid batteries (rite aid brand)

purchased 8 pack my com plaint is they do not last long before the message keeps repeating to replace battery I got so annoyed I stopped using it and removed the hearing aid a full 2 days later message still coming in over the hearing aid my question is to limit message of replacing the battery . but to get more hearing time out of the battery I only use my device when watching tv maybe 3 hours per evening after third message will start when it starts cannot use and have to replace battery.

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5:15 am EDT

Rite Aid pharmacist

I want you to know that because of the way I was treated and spoken to by the pharmacist in the Taft .ca rite aid, I will no longer get my medication there. I have complained about the pharmacist before when he told me he wouldn't refill my pain medication unless it came from a pain management doctor and that he thought I had to have some of the medication put away, he basically treated me like a drug addict in front of at least 10 customers. I have had 5 surgeries on my feet including an amputation in the past 2 years and have been in considerable pain, which is why I was prescribed the pain killers. This time the pharmacist decided to call me at home and tell me he will not fill any prescriptions for pain unless it's from a pain management doctor, and he wasn't polite or nice about it. I stopped using the pharmacy at the Taft rite aid and will never use any rite aid pharmacy again. He is known for doing this to other customers and I've witnessed him doing this more than once to other customers. It's not only embarrassing, but he is out of line treating people this way. I will be putting in complaints with the Board of Pharmacist and the Medical Board about him. I do not want him to call me and apologize, I want no contact from him. I hope my complaint changes things but I don't think it will.

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12:20 pm EDT
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Rite Aid bad judgment by manager and cashier at rite aid doylestown in acme shopping center

i came directly from my doctor. I am almost 70 yrs old. Doctor chose to defer prescribing an anti-biotic but suggested we first try Coricidin HBP.

Was in a line with lots of people and the cashier asks me for birth date, month day and year. And I was not comfortable verbally answering the question. He was rude, unacceptably. And insisted I give him this information. I asked why. He said because young people (teenagers) can abuse this medicine... I obviously am a very old man. He calls the manager over. And the manager attempts to initimidate me ... I think this cashier needs to be fired... As to the manager, he needs some sensitivity training or a good lecture too... He's also an old man. He acted like a tough guy. Was unnecessary. I've been coming to this rite-aid for 30 years. I buy my prescription medicines there. Lucy the pharmacist is very nice.

My advice to you in addition to firing this cashier.. If you think this question is necessary to people my age, for whatever foolish reason, have us key it in on your checkout screen. And only allow the cashier to see the answer (yes/no) that you can sell it to them... Otherwise you need to take a more common-sense approach to this. I am seeking legal council with this... it was humiliating... Again, I came there because I have the flu. And needed medicine... And the people in line behind me said good to me for standing up to this cashier, and then the manager who should've known better...

Please I expect to see a different attitude the next time I should come into this store. Also please know I live in a senior citizen facility, my experience was posted on the bulletin board... Over 300 of us live here... You need to demonstrate that you deserve our patronage...

If you want to discuss this with that store's staff. My advice is to have the conversation with Lucy, the pharmacist. I think you will receive the most mature responses to your inquiry...
sincerely

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Rite Aid Sucks
, US
Sep 04, 2018 1:06 pm EDT

Do you realize that when you call 1 800 Rite Aid that the phone call goes right back to the store that did you dirty?

Its like the fox guarding the hen house..

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D
12:52 pm EDT

Rite Aid customer service

On 08/27/2018 I decided to go to the Rite Aid Store on 9482 California City Blvd California City Ca 93505. I asked store employeenwhere the product of Milk was (Dairy Product) Borden Milk he pointed towards the back and said fridge so I went to the back and only saw a small fridge but no Borden Milk somI proceeded to the next fridge and only saw milk of another brand but no borden milk so I asked a store employee if that was the only milk they had she said yes so I asked to speak to the store manager and when I approached the store counter began to ask the store manager by the name of Mary about the product of Borden milk and how it was on the Rite Aid website and she began to act astonished as if she had never heard of borden milk before so i began to tell her that I was in a rite aid store and how it was listed on the website and would be reporting this conduct to rite aid corporation. When I exited Rite Aid and began to open vehicle of relative (father) there was a compact car next to the car I was attempting to get in when I opened the door it lightly tapped the car next to it due to it being compact Rite Aid Customer began to say be carefull with my car.

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8:31 pm EDT
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Rite Aid an employer who is on the cash register on august 16th @ 6.59 pm..

Worker was very disrespectful .. Her name is flora she works @ this right aid location around this time of the day .She refuse to put my items in bags & when I ask her to .. Then I ask her for the manager she said who cares go right ahead & call the managers . She doesnt give a damn . Because this is just her summer job.. After this her co worker told her to stop She told him that she is not checking me out .. If he is going to do it . Then he said yes he will ..After all of this commotion..

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Rite Aid Sucks
, US
Sep 04, 2018 1:07 pm EDT

Wouldn't you like to have a job where no one gets fired for being rude, lazy or inconsiderate?

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1:04 pm EDT
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Rite Aid very poor customer service "continually"

Hello,

Rite Aid has been my choice of pharmacy for many years now. However, one individual person working there has been the cause of quite a few customers that have decided to go elsewhere because of her rudeness. Now, I too am considering the same option rather than dealing with this individual any longer. Much too unpleasant to deal with. She has a chip on her shoulder that just can't be dislodged no matter how nice you are to her.

This sales associate named "TERESA" works behind the counter at the Rite AID STORE # 10893 at 1200 Pittsburgh St., Cheswick, PA 15024. This woman Is one of if not the most unprofessional pharmacist I have ever encountered.

She is CONTINUALLY rude and acts like she is doing you a favor if you ask a question or have to deal with her in any way.

You can plainly see that she HATES her job just by the way she treats most of the customers. She is a very unhappy person and this shows every time she has to deal with a customer.

Don't really want to believe this information. Ok, all you have to do is to ask any of the ladies she works with and I believe they will tell you the same.

Very rude and I am just getting tired of dealing with her!

And, what is really bad AND irritating is the fact that the rest of the Rite Aid people working there are genuinely friendly and helpful. (Thank God!)

Thank you for hearing me out . Maybe YOU can help before many other customers decide to leave for other pharmacies also.

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Joe Myers
, US
Aug 20, 2018 8:37 pm EDT

Twice now I have gone Into my local KFC.
The five dollar bucket of 1 breast, 1 wing, mashed potatoes, biscuit and drink was over 6 dollars plus tax? What's up with your advertising.

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Brad Hicks
, US
Aug 20, 2018 6:10 am EDT

Rediculous, want to charge a $7 fee for cashing check drawn on Sun Trust unless have your own account with them.

Believe me, I NEVER will. Should be phohibited by regulations governing banks.

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11:31 am EDT

Rite Aid credit card

I accidently paid $228.00 to this Rite Aid account instead of my church Tithing. Thinking that the credit card would recognize the credit and refund my money back I waited until June 26th to contact Rite Aid. I did my research found the posted check, matched the numbers and date with the account and card. I spoke to a supervisor Daniel who asked me to fax my information with my email and phone number to his office fax number [protected]. Which I did. I sent it a second time on 7/9/18. I have never heard from him since. I can not speak to a customer service rep because they say my account does not exists, which is what Daniel told me. He said he went as far as to look at closed accounts and still could not find my account. I have a copy of the canceled check with the stamp showing Rite Aid cashed the checked. The burden of proof as to where is went is yours' I just would like my refund. It seems to me this could be a problem in your system. I would be happy to send you all of my information with the documentation if the pictures below are not giving you the information you need.

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Update by Mary Jo McDonald
Aug 08, 2018 11:33 am EDT

Just would like some answers soon with the return of my money.

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Dani Flau
, US
Oct 31, 2018 8:53 pm EDT

Everyone who clicks on your review can see your pictures. I would be surprised if your identity was not stolen already. I would advise deleting all pictures.

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3:08 pm EDT

Rite Aid the managers (mary) inappropriately made several comments in reference t

My daughter was returning baby formula that my sister purchased at another Rite Aid. It was the wrong kind. So she needed to exchange for correct one. Although another manager completed the transaction. The Manager Mary felt obligated to voice her opinion. 1) She stated that "throw that milk in the trash because you don't know what people do to stuff." Even if policy is to dispose of product what was the need to state that. 2) She asked my daughter "why was she buying the pre made bottles and not the powder?" Which is not her concern. My daughter explained that the baby gets gas from the powder. "She then tells her she must be making it wrong, and that did she know she had to use spring water and not toilet water". Which is a very unprofessional comment. 3) She then states that"she believes anybody that uses those premise instead of powder is lazy". All of these comments could be very upsetting to a first time mother as my daughter is. She was out of line and should have kept her comments and her opinions to herself especially since the exchange for the product was already completed when she came to the register. I just don't understand her rudeness or ignorance

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Adeline Speer
, US
Aug 11, 2018 1:28 pm EDT

Mary the Manager did the right thing you throw it in the trash as it is food you can't return food in USA
Too bad don't make stupid mistakes in the future

Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

How to file a complaint about Rite Aid?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Rite Aid in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching Supporting Documents:
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- Use the 'Claimed Loss' field to state financial losses and the 'Desired Outcome' field to specify the resolution sought.

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Follow these steps to effectively file a complaint or review about Rite Aid on ComplaintsBoard.com.

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Rite Aid contacts

Phone number

18007483243

Website

www.riteaid.com

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Use this comments board to leave complaints and reviews about Rite Aid. Discuss the issues you have had with Rite Aid and work with their customer service team to find a resolution.