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4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:15 pm EDT
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Rite Aid selling expired cards

I live on a campus and my parents bought me a 60 minute card as a present one day. I typed in the code and was disappointed to get a message sent to my phone saying that the code failed and that I had to call customer service. I did so and spent a good while getting transferred from one person to the next, and when I was finally given an answer, I was told that the code wasn't in their systems because the card was actually two years old. The represenitive then told me that I could not get my money back, but had to take the card back to the store I had bought it from (Rite Aid).

Of course, doing so was impossible since I'm stuck on campus and only see my parents on weekends. So sadly they wasted a good 20 bucks buying me minutes. I'm unsure if this is the fault of TracFone sending out expired cards or Rite Aid for not restocking, but either way, be careful about buying TracFone cards! You could end up wasting your cash!

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Francis Buck
, US
Aug 30, 2010 6:22 am EDT

That's true of almost any store. I was two years into my work there before I even knew the cards COULD expire.

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8:13 pm EDT
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Rite Aid misleading sales

I was recently perusing the endcaps in my local Rite-Aid Pharmacy. This is where the store traditionally puts their specials and sale items. It's all designed to catch the consumer's eye for purchase.

On one of them, I saw this sign: CLEARANCE 50% OFF STICKERED ITEMS ONLY

This was one of those yellow sticky type of ads that the store puts into the frame and can remove easily. So I looked at the items, and of course, all of them are stickered. Naturally.

So I choose one, a battery-operated fountain which was stickered at $9.99. When I brought it to the register, it should have rung up at $5.00. Of course, it doesn't. I tell the cashier it was on an endcap that was labeled clearance, 50% off. He calls the manager. She runs off to check. I go after her to tell her where to look.

When we arrived at the endcap, she immediately pulls off the yellow sticky and put it in her pocket. Then she tells me that there was no sale. Mind you, I watched her put the clearance sticky in her pocket. I asked her what exactly was the point of having that sticker that was now in her pocket on that endcap for if not one item on that shelf was on sale? She hemmed and hawed and said "Well, nothing there is on sale. Nothing I see is stickered." (As I said before, everything was stickered with HUGE stickers.)

I told her that what her store was doing was a bait and switch type of ploy, and no matter how anyone looked at it, it was illegal. I explained to her that she couldn't just remove this sticker in front of me and tell me there wasn't a sale. She told me she wasn't going to sell me something from that shelf at 50% just because I saw that sticker. Mind you, she didn't even say the sticker was misplaced!

I told her to take the sticker out of her pocket so I could see it again. She did. I then took it and put it back on the shelf and took a picture of it with my cell phone. I told her I was sending that picture to the state's consumer agency for illegal retail practices in the D.A.'s office and thanked her for her cooperation.

Her mouth dropped open. Instead of apologizing, or offering to sell me the goods to make her store look good, she ran to her store phone. She called her manager to tell him what had just happened. Apparently, the situation made her rather nervous.

I see Rite-Aid Pharmacy doesn't teach its employees that the customer is always right. Nor do they engage in proper pricing of their goods. Apparently they also use false advertising on their shelving as a tactic for more sales. I shudder to think of the senior citizens that shop there. How many of them actually check to see that they are being rung up correctly? Or how about those people that have learning disabilities and cannot quickly check the tab as it's being rung by the cashier?

I have seen many items not priced on Rite-Aid's shelves before, and have had to have price checks done. This is often done in sales bins. Hmmmmmm...

This is not a store I shop anymore, only in an emergency.

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Update by squeakywheel
Aug 01, 2010 4:21 am EDT

Hi again Jake. It just wasn't worth it to call Corporate.

I personally post in these type of forums for a reason. Many other people read what others write here. Sometimes that spurs them to write their stories. From there, others can see the complaints consumers have against America's stores. I'm sure you can see a pattern emerging.

I'm not talking about the silliness that some people partake in because they have nothing better to do. I'm talking about the real complaints that actually educate and empower people about what they can do if such a situation arises in front of them.

That's really what this is about. Education. Empowerment. Enrichment. Not my item at 50% off. But thanks anyway. :)

Update by squeakywheel
Jul 12, 2010 2:09 am EDT

Well hello again, Mr. Rite-Aid. You missed the point. I never wanted compensation. I wanted the store to stand behind what was posted. That is quite simple. I have worked managerial retail all of my life. I know the roads to take. I also know that the manager on duty has the control to satisfy a customer to keep a customer. This was not done.

Instead, what she did, was hurry to her phone and call her manager to discuss the situation in plain view of the store. Her entire response to the situation was ludicrous and not befitting of one in her position.

Why should I be the one to call a hotline, a complaint line, or a corporate office to deal with this minute matter? I don't feel I must do that when I have this forum. Let the powers-that-be read what they want, see how America feels about them and make their decisions from there. I have better things to do than spend my time on hold, being switched from one customer service person to another until I am satisfied.

You are young yet. In time, you will learn. Thank you for responding.

Update by squeakywheel
Jul 04, 2010 4:57 am EDT

Re: Jake, or should I call you, Consumer Relations for Rite-Aid Corporate? Do not attempt to insult me or anyone reading this forum with information obviously taken from your training manual for new employees in how to service the floor at Rite-Aid.

You are new at Complaints. You have only answered this complaint. What you have written is obviously a discourse aimed at a lower lever intelligence that does not have mental stamina to sift through a multitude of semantics to find what is really being said.

Everything you have written is nothing but a "bait and switch" tactic to try and influence readers against the complaint listed. There is something you don't realize about the kind folks at this site, though. They are here to find out about the wrong-doings of companies like yours. They are quite saavy people. They are quite intelligent, some are cunning; if not conning, and some are intellectuals that are fed up with corporate giants that have made enough money to forget where their first dollar bill originated.

To address some of your meanderings. All of the items on the endcap were stickered with an extra sticker. No, a customer did not "misplace" one item. I don't need an associate to "explain" a sale to me. A sale is a sale is a sale. A sign depicting a sale with clearly worded English is enough.

I avoid stores that are dishonest to me and have a true record of mis-dealings with the public. This record can be documented with the Better Business Bureau, or sites such as this one. There are many other stores to shop that do not deal with the public this way, such as CVS or Walgreens to name just two.

The customer is always right is a business theorem. Have you forgotten it in your corporate hightowers? Pity you. I am not talking about the repeat customer that returns items on a weekly basis without a receipt, or returns items used and wants cash refunds. This was a one-time deal. Not only has Rite-Aid lost my business, multiply that by the people reading this and being reminded of an incident that may have occurred to them, but also, the number of people that read this article. It is published not only here, but in Facebook, Twitter and many other sites. Anyone reading it has that ability to re-post it.

No, I didn't have an attitude. I'd say the manager did, though. Grabbing the sticker off the endcap and sticking it in her pocket constitutes a lack of professionalism. I was glad she handed it back to me so I could take one picture. I would have taken another larger one, but she grabbed the sticker back again before I could. Does that answer your question about my photographic proof?

In essence, Mr. Rite-Aid, hope this helped you. Do not ever assume. This response was not posted maliciously, but rather, helpfully to you.

Update by squeakywheel
Jun 20, 2010 2:06 am EDT

Thank you Erin. I will do so.

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Jake G.
Franklin Lakes, US
Jul 19, 2010 7:49 pm EDT

If you wanted anything from the store you should have called the Corporate Office or the District Manager. While it may help you blow off some steam, filing a complaint or posting on a forum isn't going to remedy the situation that occurred at this store.

I have worked retail for 1/3 of my life and I don't think my age has anything to do with it. I am actually a supervisor at one of these Rite Aids that you despise. While I would have honored the sale for you, sometimes people make mistakes, life goes on. I'm sorry you didn't get your item at 50% off.

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Jake G.
Franklin Lakes, US
Jul 12, 2010 12:59 am EDT

I do not work for Rite Aids corporate office, and nothing I said has been taken out of a manual. I work for Rite Aid and Walgreens, and I know many people who work for CVS. I'm a simple college student working a part time job (I don't consider that a "high tower"). I was simply trying to say that this is how these stores operate, all of them. They all use the same marketing and sale strategies.

Because you had an issue in a specific store does not mean the entire Rite Aid community is corrupt. I guarantee had you called Rite Aid's corporate office and explained your ordeal they would have compensated you in order not to lose a customer. I've seen it happen before. Being angry and filing complaints will not get you far in your battle.

As far as the people at this site, they can read both sides of the argument and make their own decisions where to shop. I am only pointing out that complaints such as yours can be found for any major chain store. I'm sorry you had a bad experience but maybe next time if you try calling the complaint line or corporate office of Rite Aid or any other store you have an issue with, they will most likely remedy your situation.

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Jake G.
Franklin Lakes, US
Jun 27, 2010 4:14 pm EDT

Those signs that say 50% off include at the bottom (stickered items only) this means that the item must have a clearance sign on it's label or a small round yellow clearance sticker on the item itself, it was probably a misplaced item. Although Rite Aid's clearance sales can be confusing they are not designed as a bait and switch tactic. Because many shoppers place unwanted items anywhere they want, things end up in wrong places all the time. This is why Rite Aids clearance signs say that the items must have the clearance sticker on them.

This may be confusing but if you asked the associates they should have explained this to you. Rite Aid and its competitors all use very similar advertising, and sale techniques so avoiding this store isn't going to solve your problem and you will likely run into a miscommunication in a retail store again.

The customer is always correct theory is highly abused in todays marketplace. We are told to stick to policies otherwise consumers would make ridiculous demands. The customer is right to a certain extent.

Although the manager may have had an attitude with you it sounds as though you weren't acting in the most professional of matters also. Had you inquired about the sale, rather than assumed, the situations events may have unfolded differently.

Not to sound malicious but, if the photo posted was the one you will be using as "proof" shouldn't you have taken a shot of the entire end cap that was, as you said, covered in huge stickers? Hope this helps.

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5:21 pm EDT
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Rite Aid injury

Rite-Aid Bakersfield CA
In Dec 2008 around 7PM I was at a recently opened Rite-Aid Location in California and upon exiting the store, stepping from a very brightly lit store into a very dark walk way and parking lot, I tripped over an unmarked curb and fell. First off I was very lucky that I “only” injured my right ankle and my pride, because even after people pointed out to employees that there was someone hurt laying in walkway, Rite-Aid employees huddled in the doorway just gawking. I am in my sixties and they had no idea whether I was having a heart attack, fell or what happened, G-d forbid they should have come outside and checked. Now about 5-7 minutes had gone by, my right ankle was the size of a cantaloupe and throbbing. My friend, inside the store, had finally completed her purchases, saw me and came rushing over, grabbing for her cell phone. About the same time a very sweet couple stopped, as luck would have it she was an ortho nurse, took one look at my ankle and insisted her husband scoop me up off the walkway and they drove me to the hospital. Rite-Aid employees waited till I was in the truck before one of them gingerly approached with clipboard in hand to take down information.
I was appalled by the lack of concern shown by Rite-Aid employees and the time it took to come to the aid of an injured customer. Rite-Aid is a national company surely they must have policies in place and employee training on how to handle accidents and injuries sustained by customers. If that’s it, I am not impressed and it does not say much for Rite-Aid.
As it turned out I did not break my right ankle (which actually would have been better in the long run) but literally shredded the ligaments around the ankle bones. Eventually it required 6 month of physical therapy to get some range of motion back, when you are on your sixties you don’t heal as well and I still have residual effects of the injury. It has altered many aspects of my life, I am no longer able to run, still walk every day but cannot go the distance because my right ankle becomes painfully inflamed. It has certainly has altered the way I approach my yoga training, certain poses have become too painful and I am either not able to do them or have to compensate. Driving has become increasingly difficult and painful.
Now comes the good part: Rite-Aid told my attorney (I think I made a bad choice there, too) they would settle for $4, 500.00 (that is four thousand five hundred dollars), which does not even cover my medical expenses even without the attorney’s cut taken out.
Due to my husband’s long term illness and medical expenses, I had lost my home, car……….everything. I was living in a shelter, going back to school to finish my degree and I had just interviewed for a position as a live-in assistant that could be worked around my classes. Because of this injury I had to withdraw from the position and had to modify my class schedule to accommodate physical therapy sessions. I am about two semesters behind with classes, still stuck in the shelter and Rite-Aid does not even want to pay my medical bills. Yes, Rite-Aid certainly cares about seniors………………… as long as they get your money first you could die outside their store and they will just huddle and watch……….

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drift13b
Bakersfield, US
Nov 29, 2011 7:47 am EST

I have work a few retail jobs. Employees are not suppose to help hurt people do much of anything. We are not even allowed to break up fist fights in the store because then the store becomes involved in the ordeal. Sorry to hear about your ankle, but the store is not at fault.

If you want sympathy you shouldn't look at someone who makes minimum wage to do so. They do not want to be there, let alone get involved with some one who may have hurt themselves.

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kikimags
Danbury, US
Sep 23, 2010 2:49 pm EDT
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It is awful that you were injured and very unlucky for you. But don't blame the employees of Rite Aid for any of that. First of all, what is an "unmarked" curb? Do we have to put a sign 10' in front of curbs? Does that mean we have to put signs in front of sidewalks, too? We're getting a little ridiculous here.

Secondly, when you fell and hurt your ankle, did you stay lying flat on the ground with your eyes closed? Is that why the employees should have thought you might be having a heart attack? I am sure they weren't allowed to touch you. They probably should have yelled something to you and called an ambulance, but then again, Rite Aid only hires people who will accept mimimum wage, so they were probably teenagers who have no idea what to do in that instance.

Third, I imagine you do have some sort of insurance. If you didn't, you would not be allowed to walk inside a physical therapy center.

Fourth, you mentioned "due to my husband's long term illness..." you had lost your home. While that's very unfortunate, it has nothing to do with Rite Aid. You shouldn't be suing them for other problems you have. And as my son had PT for a while, I know how accomodating they are with their hours. Surely they could have worked around your work and class schedule so you didn't have to give up your job.

It sounds like a lot of exaggeration here to get more money.

p.s. I'm not so sure I believe the walkway and parking lot were "very dark" either. But if they were, that could account for why nobody came out to help you for 5-7 minutes; maybe they didn't see you.

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KixStar
Your mom, US
Jun 19, 2010 7:07 pm EDT

Are you not covered under Medicare?

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9:21 pm EDT
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Rite Aid made me sick

I came in contact with a cashier (name tag Lisa) at Rite Aid on High St. in Somersworth, NH.

Lisa was sneezing, coughing and generally just sharing her flu virus germs with me and everyone else who she came in contact with.

I asked her why she was even working? She just shrugged.

I used hand sanitizer liberally after touching the bag, change, merchandise and receipt that Lisa had just sneezed and coughed all over before handing it to me.

However, hand sanitizer doesn't prevent the free-floating germs from spreading and being ingested when it's done in your face.

I had gone to Rite Aid to purchase an OTC pain reliever for my leg. Due to my leg pain, my contact with any one else was less than limited since I was preparing to be well for the upcoming Memorial Day weekend.

I began feeling flu-like symptoms roughly 48 hours after shopping at this Rite Aid, with full-blown flu symptoms hitting me like a ton of bricks the following morning.

I called and asked to speak to a manager that morning. No one has called me back and I have since lost my voice literally from the severity of this flu.

How is it that a pharmacy, of all places, allows their employees to work with the public while being so sick, especially in light of all of the flu virus warnings and precautions?

Because of this flu, and knowing that I would be contagious, I've missed the *only* chance I had of ever seeing my nephew graduate from college; there'll be pictures I can look at, but none with he and I together in any of them - ever.

I've also missed my best friend's birthday - some birthdays are special because you'll never turn that year again.

I also could not attend family gatherings to honor the veterans of this Memorial Day, which had significant meaning to me this year.

These times can never be recaptured.

Rite Aid's slogan is, "With us, it's personal." They mean it and they mean it in a very bad way.

I will not shop at any Rite Aid store, anytime, anywhere, ever again.

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kikimags
Danbury, US
Sep 23, 2010 10:51 am EDT
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Wow. I was on this site looking for helpful information regarding a business; not whining ignoramuses like you. Exaggerate much? So Lisa spread these germs IN YOUR FACE? Really? Did she put her face right up to yours and sneeze on you? And what, you forgot to take a step or two backwards and let her do this to you? You poor little victim. Stop crying, and go to some of these functions that you're avoiding, and get yourself a life.

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Francis Buck
, US
Aug 30, 2010 5:25 am EDT

I love these comments. I was going to do my own ranting but other people got there before me. Thank you.

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amymanda
Snohomish, US
Jun 18, 2010 3:54 pm EDT

She MADE you sick? Plllleeeeeaaaase...if you knew anything you'd know that the world is ridden with germs---so unless you go through life always wearing gloves and an oxygen mask: you're going to catch something at some point. And by the way miss pampered lifestyle: workers that earn so little cannot AFFORD to miss even ONE day of work, especially over a cold. Basically in that line of work you have to be dead or bleeding for it to be considered a good reason. Grow up and shut up.

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Ling Chi
, US
Jun 01, 2010 8:29 am EDT
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Also, please have your copy of the virus DNA compared to that of the worker's copy before you make an accusation without evidence. What you've got is pretty circumstantial.

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Ling Chi
, US
Jun 01, 2010 8:27 am EDT
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1 - Tell your nephew to go to grad school so you can attend that graduation. Don't go to Rite Aid (or even step outside) a few days before the big day.

2 - Birthdays have special meaning for kids, not grownups. Your friend will continue aging. It's not as if they magically turned 50 overnight.

3 - Why wait until Memorial Day to remember anyone?

You sound like a high maintenance drama queen.

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KixStar
Your mom, US
May 31, 2010 9:55 pm EDT

Wow. That's pretty dramatic. You voluntarily not attending all of these "important" functions was your own choice. I've done many things while sick because I wanted to do them enough to tough it out. So blaming Rite Aid because you caught a little cold and therefore were so deathly ill as to miss family functions, is beyond ridiculous.

Good luck on ever hearing anything back from management of the store. If you go out into the outside world, you're going to get sick. Move on with your life.

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1:41 pm EDT

Rite Aid wants personal info

I have enjoyed shopping at (Thrifty) Rite Aid for almost half a century. If I am unable take advantage of sale prices due to not having a wellness rewards card, I will make all my future drugstore purchases at CVS. They require a card also, however no personal information is required to receive one. I refuse to supply personal information in order to get a sale price. If this is the only way you can avoid bankruptcy, I will sadly be forced to contribute to your demise by ceasing to shop at Rite Aid. Maybe your employees can find jobs at CVS.

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ad1983
dallas, US
Jan 02, 2011 4:58 am EST

I work at a Rite Aid pharmacy in NC and to let you know when you fill out the forms for the wellness card you don't have to put your phone number or birthday if that is the personal information you are talking about. Just remember if you get the card and we scan it everytime you come in to the store and you didn't put your number on the form we will ask you for your number or if you lose the card we cant find it for you in the system and you will have to get a new card. We can get fired for scanning a card and letting you get a discount without filling out a form. So keep in mind that none of your information is shared. Your birthdate is to let them know you are old enough to have the card. We see that your old enough but corporate cannot. Someone should have explain these things to you. But everyone takes information like this on there forms and be nice to the cashiers when you go into places that have cards to where you have to have it to get the sale price. It wasn't our idea so don't get angry at us. Just passing on some information. Thanks.

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Francis Buck
, US
Aug 30, 2010 4:50 am EDT

Did you know that people have invented machines that can scan your cards when they pass you on the street? Will you just carry cash everywhere you go?

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12:45 pm EDT
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Rite Aid rude customer service from supervisor, and very offensive

today, the 16th of April, I dropped my 6 year old off at school this morning and went to go get some hair products in the Rite Aid by his school, which I go in that store often. At least, once a week.
I had just woken up about a half hour or so beforehand, having to take my son to school, and I have Hodgkin's Lymphoma, so I was feeling too ill to style my hair. I threw on some flip flops and went out the door.
Upon arriving in the store, I noticed every isle I went down, a woman would stand literally 2 feet next to me. So I had a question about a vitamin and asked do they come in 60 rather than 30. Right next to me was a woman doing inventory, which I didn't think this supervisor who was following me was concerned about me, because why would I do anything in front of another Rite Aid employee if I had intentions of wrongdoing.
Then I went to the hair products. The woman followed right behind me, then proceeded to stand about 4, 5 feet away from me as I looked at the hair syling products. I then went to the next isle, more hair products. along, she came. I did not think for one minute that she thought I had intentions of wrongdoing, so I said to her, "If I didn't know better, I'd think you were following me." and then I laughed. Very rudly, she said, "I am allowed to walk around any part of this store I want to and do what I want." I then was so taken back, I said, oh I'm sorry. I was only joking. It then hit me, she thought I was trying to steal. So I wanted to find out for sure. I went to the pet isle, and along she came. I then got very, very offended, having never been in trouble in my life, and never having stolen anything but a pack of gum when I was 5. I said to her I wanted to speak to the supervisor. Well, she was the supervisor. I said you are following me and standing behind me everywhere I go. I have a carry cart, I am putting my items in it. I told her it seems to me you think I have intentions of stealing. She said, "I am allowed anywhere in this store I want." I then got very offended. I told her, listen, I know I may not look too good right now, my hair not being styled, I have Hodgkin's Lymphoma and did not have strength to get dolled up this morning. She then said If I was not happy with her following me, then I could go elsewhere to shop. I showed her that I had 400.00 cash in my wallet in hundred dollar bills and I never stole in my life. I then asked her for the number of the regional supervisor that I could call to speak to and complain about this because I was so, so offended. She said, ok, and gave me the number. I left the store, proceeded to drive home, called the number, and guess what... it was the Rite aid washington twp store, the one I was just at. I drove back and asked her why she would do that to me? That I shouldn't have even been out shopping feeling so ill and she made me drive all the way down the road, call the number, and realize it was her picking up the phone. I then asked please give me the number of who I can make a complaint to and she said there is no one. I was upset. I cried and I left.
I am a court stenographer in Philadelphia. I am a notary public. This was very, very offensive and all the times I've been in that Rite aid store, I have never seen her there. and I mentioned that to her, that the cashiers all new me from being in the store often (I actually was in yesterday, the day before). and I never saw this supervisor in my life.
She was very rude and very offensive and I'd like to make a complaint to someone higher at rite aid, but she said I cannot.

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writerant123
Washington Township, US
May 16, 2010 12:23 pm EDT

The supervisor at Rite Aid in Washington Township is a nasty evil individual. She hates her life so she tries to make everyone else in the world miserable. Don't take it personally, she treats everyone with contempt and disrespect.

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AxiaLady
Winchester, US
Apr 21, 2010 7:25 am EDT
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I think the point you made about they know you because you shop there all the time is the thing that speaks the loudest. As a past manager of a retail pharmacy I would only follow the customers that have been thought to shoplift in the past, otherwise I would not waste my time.

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RestlessHeart
Madison, US
Apr 16, 2010 6:32 pm EDT

UNLESS you were blatantly accused of shoplifting or some such crime...I dont understand the big hoo haaa? I dont get why you're filing a complaint...what did the clerk or manager do that was wrong?

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9:07 am EDT
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Rite Aid missing pills from prescription

My father droppped off a Prescription Feb 27, 2010. They gave him 30 pills. He went back for his refill the end of March and they said they had given him 90 pills in February. He is 76 and knows to take the bottle to the Pharmacy when it is empty. They took the bottle from him and told him to come back the end of May. He needs his heart pills - Two months without them is a health risk. They said we can not prove they did not give him 90 pills - He can not read information with out a Magnifying glass - He did not think getting 30 pills was an issue in February - He always received 30 pills from them in the past. They told me there is nothing they can do - Come back in 60 days.

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milford1
Milford, US
Jun 22, 2010 12:49 am EDT

This has also happened to my uncle from a Rite Aid in Pa. Bottle said 90 pills only 30 in it! I contacted his Part D immediately and notified them and they noted it was only 30 so he could get the refill the next month. Rite Aid swore it was 90 but they must have either taken the pills themselves or sold them illegally. My uncle doesn't even get any scripts for 90 days they are all always 30 days! Our Rite Aid is horrible and I just wrote a letter to the board of directors detailing the NUMEROUS problems I've been dealing with for 2 elderly family members who live with me, I also filed complaints with the BBB, Consumer protection and consumer affairs. Don't take the abuse from this company, file the complaints! They do not get renewals on scripts in any sort of timely manner which now has us running for refills every few days and prevents us from filling med boxes a week at a time as we are always missing something at this point to complete daily meds. They have 1000 excuses and its ALWAYS the customer or a doctors fault when it's neither, thier advertising is misleading and deceptive as they do none 0f the things they promised, we've been given the wrong pills in bottles that were labeled correctly but wrong med in bottles, my mother has been foreced to skip a couple days at a time of meds because Rite Aid did not refill on time or renew despite calling every script in 1-2 weeks in advance to be SURE the refill would be done in time. Rite Aid is a disgrace plain and simple and as I've today I'm not putting up with it anymore and switching all the scripts to another pharmacy.

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Rite Aid won't honor their own sale policy

Rite Aid won't honor their own sales flyers in New York City. Because some stores in Manhattan are small and don't carry all the sales items, they use a smaller sales flyer for Manhattan. I have no problem with them not honoring their sale price on items that these smaller stores don't stock, but my local store, at least, does stock *some* of the items omitted in the Manhattan flyer, but they won't honor the sales price. Rite Aid phone customer service says they should. The district manager says they should, if I print out the sales from their full east coast flyer. But a succession of store managers have refused to. At first the district manager would make things right and make sure that I was able to buy items on sale at Rite Aid at the sale price. But after managers moved on and new ones again refused to honor Rite Aid's sale prices, the district manager no longer would help me. I assume he thought it was easier to label me a trouble maker than to make sure his managers knew what Rite Aid policy was.

I have never been rude or abusive and have always regarded Rite Aid customer service as my ally when store managers acted against store policy.

Now I find myself getting everyone I speak with in the company to agree that the store manager should sell me sale items at the price presented in the store flyer on the web site, but nobody willing to actually get the store to sell me these items at the right price.

When there is no problem, Rite Aid has great sale prices and many "free after rebate" items. When there is a problem, Rite Aid, at least in my case, is unresponsive, unhelpful, and absolutely frustrating.

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Update by newyorkjerry
Apr 02, 2010 4:05 pm EDT

Within hours of me posting here, the district manager called and apologized for not getting back to me sooner. Problem solved, I'm happy to report. Thanks complainsboard!

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ragon
, DE
Feb 20, 2012 12:34 am EST

Complaintsboard had nothing to do with it [censored].

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Rite Aid illegal workers

WHY ARE EMPLOYEES ILLEGALLY WORKING? NO WORK PERMITS OR PERMITS ARE EXPIRED? IMMIGRANTS ARE HIRED AND WORKING WITH NO PERMANENT RESIDENT CARDS OR NOT US CITIZENS. DO NOT SPEAK GOOD ENGLISH OR CANT READ ENGLISH WHY THEY ARE HIRED? MOST ARE FOREIGN AND NO AMERICANS?

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morlock
Sterling, US
Mar 19, 2011 3:13 am EDT

Funny how the two of you who are complaining about non-English-speaking illegal immigrants are both unable to write coherently.

Also, how do you know these people are illegal immigrants? Did you ask to see their papers? Are you from the INS? I think you're just upset because Rite Aid hires brown people, and that conflicts with your twisted racist worldview. You say that these people aren't Americans - again, how do you know? Is it because they aren't white?

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Sam paul
Queensbury, US
Apr 03, 2010 8:56 am EDT

This is true that alot of people do not have legal residence card but they are working in RITE AID. It should be ruled that every employee has to be legal papers. Many illegal people are hiered by Rite Aid. this unfair for the legal people they do not get job. Authority should check about illegal matters and need to maintain legally job rules. They don't hire legal people. I think this company may be illegal, that's why they do illegal behaved.

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john shane
bovingdon, GB
Mar 25, 2010 8:16 am EDT

Food Fare‎- more info »
55 Chobham Road, Ascot, SL5 0DT‎

illegal workers on this premises...

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Rite Aid 2 rude pharmacists, and a 3rd more pleasant

On January 25th at approx 4 p.m. in the Rite-Aid store on Pitman Street in Providence RI, I experienced an unpleasant situation with two of your pharmacists. It was a dreadful day of almost monsoon conditions, and I had a prescription for Lipitor that I was picking up.

A young black female pharmacist got the prescription for me and asked for $45. I had a new Lipitor discount card from my doctor and she pointed out to me that it required that I had to call it in to register it. I went out to my car to use my cellphone and learned that the new card was not necessary, that my 2009 discount (which they've had on record since last year) was still in tact, and that they had been extended to 2011.

When I returned with this information, this woman avoided me, but a very sweet young woman took care of it and told me I was still on record for the discount. (I did not need the new card I'd picked up, at this point). This latter woman told me the co-pay was $30. The black woman had asked for $45 earlier.

As I stood waiting for the latter woman's research, a riled customer came up to another window and complained someone had rolled her eyes at her and she wanted to bypass her. I looked around, saw nobody else, and assumed she was talking about me. When she walked away, I asked the black woman pharmacist had the woman been referring to me, because if she was, I was going apologize if I'd given her that impression. The pharmacist sarcastically assured me that it was not me she had been talking about.

What my annoyance with this is that another pharmacist sitting at the end of the area asked the black woman what I had said, and she scowled as the black woman turned her back to me and muttered something critical.

Call me paranoid, but the whole situation struck me as very unprofessional and catty. Ordinarily, I don't give credence to such behavior, but this is about the fourth time I have experienced rudeness from your employees in this store. I do about $4, 000 worth of business a year in the store, and I am offended by the lack of respect for the customers. I also have been charged full price for advertised on-sale items at least a half dozen times. When this was Brooks Pharmacy, it was run more efficiently and the quality of personnel was much more superior.

I am fed up with their treatment of customers and will be taking my business elsewhere.

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jenne r doe
Brooklyn, US
Feb 12, 2012 5:22 am EST

yes i do agree with the comments coz i m been facing this situation like more than that coustomer coz its the only drug store near my house bt i hate being direspected now

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aksme
Columbia, US
Mar 17, 2010 12:20 am EDT

I totally agree with you and you should transfer all your prescriptions to either walgreens or CVS as Rite Aid might a history in near future

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Rite Aid stay away from them

This evening about 7:00p.m. I unwillingly went to RiteAid to make a purchase. Of course there were no visible personnel to help me find one of the items. Finally, I found the item and proceeded to the cashier area to find that there were nine (9) customers in front of me and one (1) cashier. I always avoid the store located at the corner of Halsey Street and Broadway in Brooklyn, New York. Customers were complaining and the cashier was doing her best along with calling two individuals to come to the cashier area immediately. Three individuals eventually slowly made their way behind the counter but stood around talking and laughing. One of the individuals who opened a station, I recognized, he had no ID, so therefore when I was trying to find a purchase I did not ask him to help me. There is no explanation why a cashier should have to continue calling for help to service customers. It was counter-productive, for one, she had to walk across two stations to get to the PA system and then back to the cash register. This is the only RiteAid I've seen operate in this manner. This incident encourages me to make every effort to avoid RiteAid.

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Rite Aid very angry customer

I am extremely unhappy with your pharmacy in woodcrest.I took my script to them they filled it then informed me that there store does not accept MISP so I called the one in perris, ca they told me that because of the transfers I no longer have the refills so they can not do it either.Now I am out of meds and have no refills.Thank you for messing this up. very angry customer.

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johnson731
Bailey, US
May 19, 2011 3:24 pm EDT

Just because you cannot see other patients doesn't mean the pharmacist isn't taking care of someone else. I know pharmacists have people drop and say they'll be right back as well as calls from a physician's office saying the patient is on there way. Sorry you were so sick but remember looks can be deceiving.

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Elvira Sirkia
san diego, US
Apr 30, 2011 5:03 pm EDT
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I had the most horrific experience at Rite Aid in San Diego, Ocean Beach branch. I was very ill with high fever and asked a woman in the pharmacy about cough lozenges. She told me to wait and proceeded to idly moving stuff on the counter and looking at some papers. I couldn't even stand with 103 F temperature, found a plastic container near the wall and set on it continually looking at the woman in the white coat. Then a man came to the window and directed me to isle 18. Isle 18 was quite long and I couldn't find what I was looking for. I came back to the window and asked at least the name of the medicine. All this time there were no customers at the pharmacy except me and yet I felt that those people were not there to help. It was Saturday afternoon, April 16, 2011. I will never ever go to that business again and don't recommend anybody else to do so.

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Marilyn Pruitt
Silver Spring, US
Jun 16, 2010 11:18 am EDT
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To consumer Comment Dept: I purchased several cans of Mr Coffee at a wonderful price $4.99 in May 2010 This is an outstanding flavorful coffee...the best I have tasted. Now I no longer see it on the shelf at my Riteaid store. What happened?
My Wellness #MK [protected]. Thank you, Marilyn Pruitt, Lyspike@aol.com...[protected].

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Marilyn Pruitt
Silver Spring, US
Jun 16, 2010 11:11 am EDT
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To consumer comment...I purchased several cans of Mr. Coffee at a wonderful price $4.99 in May 2010. This is an outstanding flavorful coffee...the best I have tasted. Now I no longer see it on the shelf at my Riteaid store.What happened?
My Wellness #MK95 [protected]. Thank you, Marilyn Pruitt, Lyspike@aol.com ... [protected].

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Rite Aid - bad management

The Rite Aid company is a great for unexperience management people. These people do not know how to treat customers and employees. I go to Rite Aid store # 4992 always for the shopping and pick up medicine, and I see the management and behavior of working people in there are very bad now. They terminated good employees (Anita and Krishna)Who helped me so...

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Rite Aid pharmacy customer service

I sent this note to rite aid customer service:
I am writing to express my disappointment, confusion, and at the lack of service and care I received Sunday, November 15 at your store number 10161, located on Somerville Ave in Somerville Ma.
Your posted hours state that the pharmacy will close at 5 pm. My pediatrician wrote a prescription for my daughter for Amoxicillin at about 4pm. I called the store to confirm the hours of the pharmacy, and I arrived at the pharmacy at approximately 4:45. Your employees in the pharmacy had already put down the shades were in the process of locking the service window. The pharmacist in duty, whose name is Melanie refused to provide me service because "I am closing in ten minutes", and “I should have got there earlier.”
Her attitude was completely unsuitable and unacceptable for a medical caregiver, and is unfitting for a representative of a company who prides themselves on being “focused on and committed to the healthcare needs of your customers”.
If it is your company policy that customers will not be served 15 minutes before the posted closing time, then that policy should itself be posted. If this employee was acting in her own, then you should be made aware that her actions have resulted in losing the lifetime business of me and my family. The mentality of turning away customers because you do not want to do your job for the duration of your shift is shortsighted for an employee of a company with a goal of improving pharmacy sales, and makes your organization seem unprofessional and, frankly, incompetent.
As a point of contrast, after I left the store I quickly drove to a CVS, where the staff filled my order without complaint, even though I arrived after their posted closing time.
I hope this letter prompts either a change in your policy or a change in the way your employees are trained to provide "personal" service to your customers.

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OncoDude
PC, US
Feb 25, 2010 9:57 am EST

drugmonkeyrph@gmail.com This is David Stanley Monroe a parmacist with Rite-Aid. Email him your complaint as he has corporate's ear.

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Rite Aid pharmacy-

since when does one go to the emergency room to be seen for an condition, and stare at the doctor and constanstly rush him for your diagnosis?
neverrrrrrr! why? because you want him to make the best decsion!
THE SAME RULE APPLIES IN PHARMACY PEOPLE!
do not rush the pharmacy technicians or pharmacist- your life is in their hands.
people now treat technicians and pharmacist's like they work at burger king. they want their prescriptions filled in five mins, regardless of everybody else that came before them.
its not fast food people.
it's very understandable that your ill and you have just spent and hour at the doctor .. BUT when you give this some thought..
this medication that the doctor has carefully prescribed to you, the pharmacy must dispense- THE CORRECT WAY!
so give them room :) put yourself in their shoes. and if you dont like the pace they work at
get behind the counter and try and do the job for them.. because i put money on it.. you COULD'NT ! you would be the clueless one!
so stop [censored]ing guys, and think.

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BeAKindLight
, US
Oct 21, 2019 1:02 pm EDT

Your a narcissistic sociopath!

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Rite Aid overcharges

I am on a state funded pharmacy program. rite aid in cookeville tn told my the prices are valid. I was supposed to pay a copayment of $3 for each med. I paid (cash) for my meds $198 for one and 129 for the other for 3 months in a row. they found the mistake on their computer but said that corporate would handle it a regional manager called and said that in order for them to pay me back that they would have to wait for the insurance company to them. They make 17 billion dollars a yyear and they can't pay me back? this in unconscionable.I called the insurance co today and they told me that rite aid had'nt even submitted aclaim yet this 3 wks ago very sorry cust service. I actually had to get off of one other med because I couldn't afford the (erroneuos) $243 that rite aid was overcharging me .this is pretty sorry. "with us it's personal" thats their new mantra. yeah, right I will conact the states atny gen office neaxt

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Rite Aid rite aid pharmacy complaint

HI
Today I was harassed by a security Guard at Rite Aid Pharmacy. He was the only security guard working at the time. This guy followed me around the entire store like I was about to steal something. I notice he didn’t bother with the other consumers so I informed the manger that was on duty. When I spoke to the manager he told me that he could not do anything about it. I asked the manager for his name and he gave it to me. When I asked him for the security guard name he refused to give it to me. The question I’m asking is there anyway I can make a complaint on the security guard and if possible the manager too and how can I go by doing it. Thanks! And the reason why I want to do something about this is because I don’t want an innocent person like myself to be harassed.

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Francis Buck
, US
Aug 30, 2010 4:59 am EDT

You probably looked suspicious somehow, like a recent theft that occured with someone of a similar profile like yours. In alot of stores young people heading towards certain aisles after a certain time at night are carefully watched due to repeated thefts of particular items.

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Rite Aid pharmacist alan baker

On 10/16/09 I walked into the Cedar Knolls, NJ Rite Aid Pharmacy. I dropped off a prescription for my husband and was told there would be a 20 minute wait. So I walked around the store and shopped a bit. I finally returned to the pharmacy and asked the tech about the prescription. The pharmacist Alan Baker proceeded to throw the prescription at the tech to return to me and while walking away from me, stated that he could not fill the prescription because I had altered the script and it was too soon for insurance to cover. He was back behind a high wall and I could only see the top of his head. I told him that I had done no such thing and that he had no right to accuse me of that. I started to ask how much it would cost with the insurance. Without coming back to the counter to address me, he stated (from behind the wall) that he wouldn't fill it anyway because I altered it and that my husband should have enough of this medication and that no one is in that much pain. I informed him that he has no idea what kind of pain my husband is in, what his medical condition is or that it was in his power to make a subjective decision on someone he had no background on. I was livid. I called my husband and left the pharmacy without the medication. When I got home, I called the pharmacist back to ask for a number to complain about his service. He stated that he is the supervisor and that there is no one over him and that there is no number to call to go above him. He hangs up. So my husband calls and speaks with the Assistant Store Manager. He is absolutely useless and has no information about where to call for complaints. The Assistant manager hangs up on my husband. My husband has had 3 surgical procedures in the past three weeks in very sensitive areas. He has been to the ER in the past week and had a surgical procedure done with the GP in that past two days. He is also in end stage renal failure with chronic infections, fevers, and cramping. So not only did the pharmacist insult me by accusing me of altering a prescription, but he made a snap judgement on my husband's condition and without a medical degree, decided that my husband had enough pain meds. Also, I waited for a prescription that was not going to be filled. If they can page each other over the intercom to do a return up front, they can't page me to tell me that I didn't have to wait because they weren't going to fill it. I understand the regulations surrounding controlled narcotic medications. I was not offended that he could not fill the prescription. I was offended that this pharmacist wouldn't talk to me face to face. Instead of just explaining the situation, he chose to accuse me and walk away. And then he wouldn't give me a customer service number. The best part is that the prescription could have been filled in two days, which I did not know, and instead of telling me that, pharmacist Alan Baker opted to make an ignorant decision and talk down to me, accusing me of a crime and then not having the decency to explain/talk to me like two mature adults. I will never return to this pharmacy. I will tell everyone else I know not to go to this pharmacy. The level of arrogance of the pharmacist and his need to dictate, not communicate, with his customers is alarming and disgusting.

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DoctorJT
, US
Mar 04, 2012 5:27 am EST
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Al was a friend for years and he certainly has his issues (don't we all); however, he has also been a pharmacist for like EVER and knows his stuff. Yes, he can be abrupt but he is also someone who will give you the shirt off his back. Though I haven't spoken to him in years, I too KNOW there has got to be more to this story.

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DoctorJT
, US
Mar 04, 2012 5:15 am EST
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Al was a friend for years and he certainly has his "issues" (don't we all); however, he has also been a pharmacist for like EVER and knows his stuff. Yes, he can be abrupt but he is also someone who will give you the shirt off his back. Though I haven't spoken to him in years, I too KNOW there has got to be more to this story.

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Sodajerk
, CA
Mar 03, 2011 7:32 pm EST

I can PROMISE you that there is much more to this story than that one sided rant I just read. Stop trying to get you Oxy using Forged Scripts. If the script was legitimate you could have had the prescribing doctor confirm. You are nothing more than a drug seeker, and I am glad we have systems in place to stop you people from abusing the system.

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OncoDude
PC, US
Feb 25, 2010 10:08 am EST

drugmonkeyrph@gmail.com This is David Stanley Monroe a pharmacist with Rite-Aid. Email him your complaint as he has corporate's ear.

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Rite Aid extremely harmful

We purchased yesterday a box of baby formula singles as well as a bottle of the ready to use formula. Both are Similac advance. My husband did not read the exp dates. I received a call today from the sitter that the formula our newborn had been drinking all day was expired I quickly rushed to check the dates on the singles and they too expired in 2008. It is extremely harmful to the babies and can cause upset stomach and worse. It is wrong for the store not to pull these products from the shelves.

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Fine Young Aiden
Toronto, CA
Nov 14, 2013 8:34 pm EST

report it before someone dies

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lilvixen69
Sometown, CA
Nov 03, 2009 10:59 am EST

It is incredibly negligent of them not to pull these expired products but this is why I always check the expiry date, both when purchasing and before use. It saves a lot of hassle. I think you should file a complaint with the Health Board because many other parents may not have caught it in time.

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Rite Aid rude manager

On August 20th I went in to have a half dozen rolls of film developed. I chose this location as I had actually worked at this particular store several years before while in college. The photo lab manager there had trained me, and now that I am a graduate and no longer working in a photo lab, he is the only person that I will trust with my film. When I arrived, he wasn't there which normally isn't a problem, I just fill out a photo envelope with "LEAVE FOR MARTY" scrawled across it. On this occasion however, the photo lab envelopes had fallen off the counter and into the closed off lab. The store's assistant manager, Simone, walked by me several times, obviously in a foul mood. I asked her if there was anyone scheduled in photo that day, to which she replied, "no" and proceeded to walk away. I decided my best course of action was to ask her to get one of the envelopes for me so that I could submit my order. She told me that Rite Aid "won't take your film". I asked if that meant they no longer processed film, and she told me, "not your film". After this I called the company's 800 number, and spoke with a very nice agent who told me that management would be contacted and that I would receive a phone call. Sure enough I received a phone call from the very flustered store manager a few days later. He offered to develop ONE roll of film for free and asked if this was an acceptable solution. I stated it was not because I had tried to drop off 6 rolls of film, and also wanted an apology directly from Simone. I was told in no uncertain terms that Simone did not want to appologize and I could take or leave the one roll offer as developing that many films is "expensive". I told him this was not acceptable, and he said someone else would be contacting me. Later that day, I was contacted by a rite aid customer service rep and was asked if the response to my complaint was acceptable. I told her it was not and was immediately hung up on. In the mean time, not trusting any other local labs with my images, I have sent the film to A+I, a professional lab in California, and am paying $13.49 per roll to be developed instead of Rite Aid's $7.99, and am still waiting for an apology from Simone.

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Valerie
, US
Nov 05, 2008 10:25 am EST

1st- Missing drugs-called to report, left message. NO response. Dropped off another RX, tried to pick up 3 days later. Waited @ drive thru for 15 min, w/1 vehicle ahead of me. Asked for RX, told it was not filled, 'too early' It was a new RX, no insurance involved.

Called mgr to complain about both issues. Very rude, hung up on me. When I called back she said she was 'busy with other people', and felt I was rude for telling hew drugs were missing! Made comments about 'drug abuse', admitted they did not call Dr to verify RX, or me.

I called District Office. Left message. 3 days later. Nothing.

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husband
Pittsfield, US
May 25, 2010 7:12 pm EDT
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When trying to fill a script for my wife, the pharmacist said that that medication was not available in the dose her doctor specified. She told me the drug companies had never brought that dose to market. She told me I had to drive back to the doctors office and get a new script and that the doctor should have known that dose was not available. When I called the doctor's office I was told to try another pharmacy. Sure enough, all 0f the three drug stores I called (not Rite-Aids) had the drug is stock and told me it was a standard item that had been available for years in that dose. The closest one filled the script for me.

When I returned to Rite-Aid and showed the supposedly unavailable medication to the pharmacist, she changed her story. She denied she had ever said it wasn't available, and claimed that it was only unavailable through Rite-Aid.

I have to suppose the pharmacist wanted me to get a new script so she could make the sale. I think it would have been more professional to tell me other drug stores would have what was needed. Am I making a mountain out of a mole hill?, perhaps, but the medicine was for pain caused by cancer and my wife needed relief right away.

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Howard
, US
Oct 11, 2010 2:28 pm EDT

I was shopping at ride aide in jackson ave for hair accesory and some detergent when your floor was wet or something and i slip i know for a fact the store has camera to see if anyone is staeling or hurt but it seen that i was ignore or something cause i was not help my husband pick me up and rush me to the hospital my back is fractureand my hip dislocated cause iam pissed off the bill i got to pay and medication for pain is not found in pharmacy what can riteaide do for me before i call my attoney can we settle any thing out court or my attoney would have to sue rite aide is up to rite aide.

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inbham987654321
, US
Feb 10, 2012 10:31 pm EST

Horrible length of time waiting. With two lines only one is utilized for pick up even though line is wrapped around the building. Also had to wait on another occasion due to a pharmacy employee purchasing items for themselves. With a Walgreens across the intersection I would prefer their quick service and will be switching for my next refill.

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Scole
, US
Nov 11, 2008 1:11 pm EST

I am a shipping receiving manager and I was checking in some product when the lid jammed into my armpit. The next day the pain and swelling in the area was unbearable so I went to the doctor who prescribed an antibiotic and a pain killer.

I went home and started the medication. The next morning I went to take some more and noticed that the pills looked exactly a like. So in 3 hours I took 3 antibiotics and no pain killers luckily what if I would of taken 3 pain killers instead.

Rite Aid has said they would fix the error but what if I was not able to due to not getting the right prescription to begin with and would of actually gotten sick or worse. This is not the first time we have heard or experienced errors made by RiteAid and we will not get our prescriptions filled there again.

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dmankique
Philadelphia, US
Dec 03, 2013 11:53 pm EST

I think you should sue them! If they didn't have a "wet floor" sign then your in for a crap load of cash!

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miramon
Pittsburgh, US
Nov 02, 2010 7:05 pm EDT

I detured a shoplifter that had been prosecuted by our store years ago this past Sunday and all I get for my trouble is Ken putting a twenty dollar bill in with my bundle of ones to make my drawer twenty dollars over, wow is this how you treat employees that file sexual harrassment complaints with corporate? Robin already told that no one like me and it is a matter of time before Ken gets rid of me.
store #268 Pittsburgh

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miramon
Pittsburgh, US
Nov 02, 2010 6:59 pm EDT

Ken Gass at store #268 in Pittsburgh, Pa pulled my hair and tried to cut my ponytail off twice, when I complained to a representative from corporate my register started coming up short or excessively over, why is a sexual harrassment complaint not taken seriously?

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KixStar
Your mom, US
May 26, 2010 10:45 am EDT

Hmm. Something seems off about this. Why the heck would they tell you it wasn't a real strength? I just don't get it.

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husband
Pittsfield, US
May 26, 2010 10:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The medication was oxycodone, 10 mg. Because it is a controlled substance my wife's doctor could not phone or fax a new script. Returning to the doctor's office and returning with a new one would have taken about 1 1/2 hours at least. There is another pharmacy about 10 minutes from this Rite-Aid that had the medication in the required dose.

I know that we live in a time when businesses are hurting, and I see on the internet that Rite-Aid may be on the verge of going bankrupt, but when your wife of 35 years is sick and in great pain it's difficult to except a providers greater concern for money than another persons misery. Is it too much to expect the advice of trying another pharmacy instead of being told that the drug companies never made this dosage?

Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

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Rite Aid contacts

Phone number

18007483243

Website

www.riteaid.com

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