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On September 11 I was surfing the internet for free ringtones for my phone. I went to ringtones.com to see what they could offer. After I sent my cell number I received a Text that said they would charge my cell account $19.99 for subscription. I promptly called them back to tell the that I hadn't wanted to subscribe and that I just wanted to see what they had to offer. They said that they could do nothing for me and that the charge would still appear on my phone bill but that they would be happy to cancel my account. DO NOT use this company as they are only out for your money. They did nothing to help me and I will certainly tell everybody I know that I felt that I was scammed.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company should be sued because they are posting msgs about free services and suddently you discovered that they are charging you money for no services...It's not enough to complain here..I think there is higher authority in this country..It's not a question of 10 or 20 $...it's a question of honesty! I will follow up on this issue
I also was looking for free ringtones, tried to get one but the "free" ringtone never made it to my phone. They did text me a pin # and suddenly a $19.95 charge appeared on my bill. I contacted RingtoneTimes.com and was told my acct would be cancelled-the chrg has been on my bill two months now.
We have tried to collect a credit due us for the amount of
$ 80.52 and this has been over a long period of time.
Acct# [protected]
I found it interesting that your website didn't list "complaints"
until the last web page.
Please provide me with some satisfaction as we have attmpted
to contact the 800 number with no success.
i want to open my acount
To cancel your plan, send the text message "STOP" to 81000. Questions, please contact customer service at [protected].
I have been trying to cansel all my accounts. Please let me know what to do or just cansel and let me know. thank you very much.
I have tried 2 different times to cancel this service due to I never used it and I keep getting a charge every month on my cell phone bill [protected]. I've asked to be credited but no response or nothing has come from this.
text them 699-99 and type in stop. They try every month and you have to text them every month. They send pictures that offend me and try to trick people into signing up. Have you contacted your cell phone carrier to blck them from accessing your phone?
I want theses charges off my phone!
I DO NOT WANT RINGTONES DO NOT BILL ME AGAIN!
we do not want your ring tones please take us off email us back please sorry
I_did_not_order_a_$23.00_bill_every_month_for_3_jokes! I_saw_the_thing_on_myspace_that_supposedly_one_of_my_friends_sent_to_me_and_was_trying_to_be_nice..BUT_it_wasnt!My_mom_is_gunna_freak_out_and_prolly_take_away_my_phone_and_texting!Would_you_help_me_plz_cancel_the_account?!
I DO NOT WANT THE RING TONE COMBO. I RECEIVED A TEXT SAYING I WOULD BE CHARGED 19.99 ON MY BILL. I DO NOT WANT THIS COMBO AND I DO NOT WANT TO DOWNLOAD ANY RING TONES. HOW DO I GET THIS OFF OF MY BILL?
I keep receiving texted jokes from ringtones.com. I don't want them, never did, and I can't get them to stop sending them. I am not going to pay $23.96/mo. for something I don't want.
This just happen to me too. I've never subcribed to anything like this and am out 19.99 anyway
i just got my cellphone bill in and i have not ordered any kind of text for stupid jokes or anything like that and have been charged 3 different times on my bill for $5.99. i need to know how to get this to stop? this is nuttin but the BIGGEST FRAUD i have ever seen.
I was very surprised by the way Verizon handled my complaint. I did not subscribe to this service, but apparently everyone in the world with Internet access can enroll you in RingToneTimes membership just by punching in your cell phone number at their internet page. You would receive a text message telling that you can cancel the subscription if you do not want it, but apparently following the instructions you actually get enrolled, and a charge would appear in the bill. When I called Verizon first time they identified correctly how the charge was generated, but I was told they could do nothing but change the phone number to protect myself from future unauthorized charges, and recommended me to resolve the issue directly with the RingToneTimes company by giving me their phone number and internet site. As you see from the other complaints, calling and following the instructions on the site would bring you deeper in troubles, and the fact “you are not recognized as a member” will not stop the charges.
After visiting this site, I called Verizon again in the same day, and told them what I learned from the readings. The second Verizon representative eliminated the charges, confirmed that the problem was known, and said Verizon was working in developing the capability of blocking “premium messages” that generate these problems.
If you have a Verizon account, do not be discouraged by the first response their representative would provide to you, declining any company responsibility. This scam will not continue if the carriers stop sending your money to scammers. Insist on your rights and certainly do not try to resolve the issue by following the instruction on the RingToneTimes site.
This, exactly, happened to me as well. I'm usually looking out for scammers, but was talking to my friends and not paying enough attention... and the uncouth individuals caught me. Their customer service is a joke, where someone will politely tell you that there is nothing you can do about their poor practices.
I totally agree! How do you remove your number from this scam? I emailed the better business bureau, but I don't know if that will help or not. I had no intentions of getting their stupid joke of the day!
I'm receiving text mssg. suscription renewed but Idon't now,I don' used service,either downloaded ringtones.nevertheless I have charges. What's wrong?
I did not send for any ring tones and a text message was sent to my phone and I was charged $19.99 from my account just because I received the text to see what it was about and I dont appreciate it. I would like to have my money credited back account.
My wife was also scammed. We're out $20 as well. This scam must be doing well.
I just experienced the same scam. I called the 877 number to no avail. I finally found that the company is located in Sidney, AU.
I am contacting my carrier... Alltel by email to let them know about this scam and to decline payment.
My wife fell into the same trap. I was able to get a second number to call from Verizon.
The number is [protected]. I hope this helps some of you.
I have been charged from this company on my cel phone carrier company & never used them for any ring tones & when trying to cancel they tell me I'm not a subscriber but I am still billed on my carrier.
I just typed in cancel and it said my subscription would be canceled lets see if it really works.
How do I stop getting messages from Ring Tone Times.Com . I didn't ordered anything from them, for I have Trac Phone. So how do I get them to stop messaging me?
They have a number [protected]), but they're useless. The attendant was obviously from a scam country (i.e Nigeria). I asked where he was from and he said Australia. After
complaining loudly he put me on hold than came back 15 minutes later. He asked for an account number to credit the money back. Needless to say, I said absolutely not. I called AT&T wireless and mentioned what happened. They stopped the service immediately (to prevent future billing) and put in for a credit. The AT&T rep mentioned the credit if approved could take a couple of months; however, it looks like it was approved already. I would recommend calling your wireless subscriber immediately and mention it's a scam. If you subscribe and cancel in the same day, you have a good shot at getting the credit.
I have tried to email them on their site under contact and click "Send" and it doesn't even send. I am so sick of them with their stupid jokes. I'm going to press charges.
IVE HAD THE SAME PROBLEM, I WAS CHARGED 19,99 I HAVE TRYED SEVERIAL TIMES TO CANCEL, SUBSCRIBION.I CANT GET MY MONEY BACK. AND NO REPLY FROM THEM.
Verizon Wireless should never allow these charges without my consent, consent that I did not give or know about until a $19.99 charge showed up on my bill. It is an outrage and a scam. Verizon Wireless should be sued along with MCube.
I also have the same problem with my cell phone. I'm being charged $19.99 for data that I DID NOT authorize this company to add to my already ballooned bill.This as absolutly an outrage for this company to SCAM customers of any cell subscriber. They Suck!
If you get an answer, let me know. I too am directed to care@ringtonetimes.com and get no satisfaction other than the realization that I am not the only one. At least Verizon will block all text messages for me and that seems like my only option.
I have been text for a week now with riddles,i text them back and told them to stop texing me from care@ringtonetimes.com and they responded by texting me back sorry ur command is not recognized ,i need help please tell who to call i to feel that i have been scamed.