I have the same experience. I have order th eMixed Fresh Fruits with Cheese, Biscuits and Chocolates.(Gross Weight 3 Kg.)
and Big Mothers Day Greeting Card greeting card in order HRFI-2015050913 for mother's day on 11/05/2015. But my mo received only some old friuts only, nothing else. Cheese, Biscuits and Chocolate and Big Mothers Day Greeting Card were not delivered.
I even raised complaint for this, still no action on that. It is very irritating service . Dont believe this site.