Right Cars rental cars at Glasgow Airport / No refund deposit GBP350
October 2012 we rented a car from Right Cars at Glasgow Airport for one week for which we payed a deposit of GBP 350, 00. After inspection of the car upon return everything was in order according to the company (no scratches, no damage), so the full refund should be GBP 350, 00. Almost 3 weeks later the amount was still not credited to my Visa Card.
I sent an e-mail to Right Cars and they told me that my refund was already processed 2 weeks before and that the funds had left their account and they had asked their bank to investigate to see if they could explain why it hadn't arrived in my account.
I never heard from them again!
After numerous e-mails and phonecalls to the reservations dept the following months, nobody ever answered my request nor call me back, nor bothered even to send me an e-mail. I was totally ignored.
The most problematic thing with that company is that you have to call a phone number of reservations and ask your question, the lady on the other end can do nothing else than pass your question to the financial dept., you cannot call them yourself. Or you can send them an e-mail, which is worthless because they do not bother to answer it.
After almost half a year I got this e-mail when I forwarded my complaint to Car Rental Republic: they apologized for my trouble with Right Cars and they were going to look into it.
And they did !! finally... but what a surprise when I got this message forwarded from Car Rental Republic last week: Right Cars is dealing with my issue and they would forward details and photo of damage to the car (!!!) forward to Car Rental Republic obviously, not to me.
We are now 7 months past the rental period! They are now accusing me of having returned a damaged car.
I told them it is unacceptable to raise this type of issue after all this time, mainly because first they told me they already refunded the deposit in October 2012.
I am now really fed up with both of these companies and have late them know that I am not accepting this kind of behaviour, their accusations and that I have started up formal proceedings to get my money back. I am entitled to GBP 350, 00
Total radio silence from their side until today. It is unbelievable that they think they can get away with this and I am not going to let them!
Message to everybody: DO NOT RENT YOUR CAR AT CAR RENTAL REPUBLIC / RIGHT CARS