Menu
Rideoncars.co.uk
Rideoncars.co.uk Customer Service Phone, Email, Contacts

Rideoncars.co.uk
reviews & complaints

www.rideoncars.co.uk
www.rideoncars.co.uk

Learn how the rating is calculated

1.1 23 Reviews

Rideoncars.co.uk Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with Rideoncars.co.uk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Rideoncars.co.uk has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Rideoncars.co.uk. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Rideoncars.co.uk reviews & complaints 23

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
8 reviews
Sort by:

Newest Rideoncars.co.uk reviews & complaints

ComplaintsBoard
T
10:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rideoncars.co.uk Scam

I bought a car for my sons birthday and when it came and i set it up it did not work! I emailed Ride on cars and had to go through a whole rigmarole of procedures to verify it wasn't working all of this had to be done by email as you wasn't allowed to speak to anyone direct! I then requested a refund as I was within the timescale and the car was faulty! they sent a courier to collect and then I waited a week and emailed asking where is my refund!they said that they had to have it tested by there staff at the warehouse! I then receive and email with pictures and a video attached saying that the car was working and that I had used the car! the pictures and video were not the same car I had been sent as it was never used and did not work/move! they only gave me a partial refund on these grounds so I got back less what I actually paid for the car! I wish I had read the feedback before purchase, I would never have bought anything from them and I can see its a regular scam that they do! DO NOT BUY FROM THEM THEY ARE FRAUDS

Read full review of Rideoncars.co.uk
Hide full review
ComplaintsBoard
J
1:26 pm EDT

Rideoncars.co.uk Don't buy cars from them – only problems with the repair

I purchased car from the company www.rideoncars.co.uk. I got it, but it was damaged, so the seller agreed to repair it and completely for free, but I needed to pay for the delivery on my won and it would cost me about $100. The same price of the new car. I started to argue with the seller, but this jerk simply refused to help and stopped to communicate with me at all. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Read full review of Rideoncars.co.uk
Hide full review
ComplaintsBoard
M
5:15 pm EST

Rideoncars.co.uk They say its not possible to get a refund and wont come out to try and repair.

I paid £146.99 for a 2 seater ride on for my boys for christmas they loved it. We used it twice and it wouldnt work i had it in my kitchen all the time. E-mailed them and they replied with a list of possible faults about 12 in total and asked me to check for all them and reply. I felt this was odd but did it anyway with no result it still didnt work.They now say its not possible to get a refund and wont come out to try and repair. My two children see car every day and cry to use it how low can a company go what can i do?

Read full review of Rideoncars.co.uk and 5 comments
Hide full review
5 comments
Add a comment
A
A
Al West
Bromsgrove, GB
Sep 24, 2014 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Seems their attitude to customers has not changed since my dealings with them in 2011. they are a nightmare.

E
E
E81
Belfast City, GB
Sep 24, 2014 10:34 am EDT

I bought the ride on car (£155.99 inc postage/ £16.99 postage to have it sent to N.Ireland. My dad assembled it well and the parental control did not work at all which is a necessity for toddlers. I had days and days of half-hearted emails from 'Jesse' instructing me how to fix it, with no result. Then offering to send replacement parts for me to assemble! After I requested a courier collect the faulty item 'Jesse' lied and told me IF it 'suddenly worked' when it was returned it would be £89.00 plus vat for them to have it collected. I realised then and after reading other other customer reviews, that they would just say it worked to scam this 'courier' money from me. (Thank god I was able to put a claim in with paypal and they resolved this for me in the end). I had to pay myself over £40 to have it sent back to England, upon the premise by paypal that when it was delivered back to them I'd get a refund. They also emailed me giving me an address to send the car to, a 90 mile drive away from their business address that is registered with paypal. Further, at first, they would not answer the door to Parcel Force at their business address that paypal gave me, then when someone did sign for it (perhaps inadvertently) after a surprise re-delivery, I was still getting emails from 'Julie' saying they had not received the item. (No refund without delivery back to them you see) They lie through their teeth from start to finish, and you WILL get a faulty car and there is no genuine customer service to help you if you do, and they will try every trick in the book to avoid giving you a refund, and you will pay the postage for its return without question. These cars are being distributed from China, are of very poor quality and there is NO U.K quality control. They are rubbish. Please do not think you are getting a bargain with them as they are gangsters, and will never deal with you honestly if you have a complaint about the ride on. (you very likely will!)

A
A
Al West
Bromsgrove, GB
Jan 20, 2014 4:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Best bet is to talk to your CC company and arrange a refund from them. They do not reply to any calls/emails until after their, unlawful I believe, 7 day rule. I have never dealt with a company so unhelpful and rude before so I was quite shocked by their attitude. If you tell them you are reporting them to the CC company you may get a refund.
Best of luck

N
N
neesky
, US
Jan 20, 2014 2:47 pm EST

I bought a Pedal Go-Kart for my sons Christmas Present and was disappointed when I assembled it on Christmas Eve. Pieces were missing and extra unknown bits were provided. The instructions made no sense at all and were misspelt. When the Go-Kart was assembled it was almost as if it would fall apart, when the brakes were applies the steering wheel popped out, the front of it fell off it was not the right size. It was very unsafe for my 3 year old and I would advise all not to purchase their products because of the workmanship. The Customer Services was appalling, I messaged them on the 24/12 and then 6 other times, I eventually got a reply on the 19/1 to say a refund wouldn't be granted because it was over 7 days since the purchase. I really regret not opening and assembling it there and then when I got it.

A
A
Al West
Bromsgrove, GB
Jul 04, 2011 12:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a very similar problem with them. The car worked fine with no one in it but would not budge when my 3 year old got in it..
Lots of emails, phone calls to a very unhelpful 'cutomer services' guy. I at last got to speak to Nic, the owner (I think). He was the most abusive person I've ever had to deal with. To be fair they did send items (another motor and battery) for me to try. The new motor required soldering in, which as a diy'er I was capable of doing. Same result after more abusive emails ( he would not speak to me on the phone). I told him I would raise a complaint with the Credit Card company. He then accused me of stealing the car and would call the police... I think this shows the mentality of the person. Anyway he agreed to refund the money so long as I sent the car back. I photographed the car to ensure I had evidence that it was undamaged and at my cost sent it back. My Granddaughter had used the box (well she counld not play with the car could she) as a play submarine so it was damaged. I got another abusive email complaining that it was now unsaleable because of the box. As I understand it the law states that you do not have to keep delivery materials to be able to send an item back and get a refund. He argued this and although he refunded the cost of the car I did not get the postage refunded. In the end I think I knew more about the car than they did (the customer services guy was also the technical expert). Not a good experience and one I'm hoping not to repeat. I have a new Granddaughter and am about to go through the buying process again...If my nerves can stand it.

Rideoncars.co.uk Customer Reviews Overview

RideOnCars.co.uk is a leading online retailer of ride-on cars for kids. Our website offers a wide range of high-quality electric cars, bikes, and scooters that are designed to provide children with a fun and safe way to explore the world around them. Our products are built to last and are backed by a comprehensive warranty, ensuring that our customers can enjoy their purchase for years to come.

Our customers have consistently praised our products for their quality, durability, and affordability. Many have noted that our ride-on cars are easy to assemble and operate, making them a great choice for parents who want to give their children a fun and engaging toy that is also safe and reliable. Our products have also been praised for their realistic design, which allows children to feel like they are driving a real car.

In addition to our high-quality products, we are also committed to providing excellent customer service. Our team is always available to answer questions and provide support, ensuring that our customers have a positive experience from start to finish. We also offer fast and reliable shipping, so our customers can receive their purchase quickly and easily.

Overall, RideOnCars.co.uk is a top choice for parents who want to give their children a fun and engaging ride-on toy that is also safe and reliable. With a wide range of products to choose from and excellent customer service, it's no wonder that our customers consistently give us high marks.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Rideoncars.co.uk customer service

Phone number

+44 124 280 8465

Website

www.rideoncars.co.uk
Rideoncars.co.uk alternatives
Big Toys Direct 4 reviews

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Rideoncars.co.uk?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rideoncars.co.uk Customer Service. Initial Rideoncars.co.uk complaints should be directed to their team directly. You can find contact details for Rideoncars.co.uk above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rideoncars.co.uk. Discuss the issues you have had with Rideoncars.co.uk and work with their customer service team to find a resolution.