I went to the Riddex site to look into purchasing after viewing a tv ad. After seeing that it was not as asdvertised we backed out of the site and NEVER CONFIRMED AN ORDER. A couple days later...a debit for RIddex shows up in my account. I call them to resolve respectfully and they tell me (Ivan ID#TRCCS55 if thats real, and Ariana) that they have no upper management for me to speak with and that I would not be able to receive a refund for at least 30 days. So basically they obtained my money through unauthorized charges, and are now telling me wait to receive it. What kind of business practice is this? I will do all that I must to fix this situation and the poor business practices that they excercise!