Rickenbacker Collection Services / Janice/ Cynthia, customer rep.'s
I called the collection services phone number regarding a collections bill I had received for a hit and run car accident that I had been in. When I called the first 2 times the women that answered had put me on hold with out even saying hello, then hung up on me. When I called for the third time I spoke with a woman named Janice. I started off by telling her of my situation and tried to figure out a situation of making payments. Throughout our whole conversation the woman had a sever attitude with me, saying things such as "do you think you're the first person to call me telling me about a car accident?" and "well car accidents happen and that is not our problem." There was at no time within the phone call where the woman was the smallest bit polite or even civil. I then asked to speak to her supervisor because she had an attitude, where she then lied and said that she was in a meeting and that she "hasn't even started with an attitude YET." and then hung up on me. I called back and when the woman picked up she proceeded to put me on hold, where I could hear her laughing and talking in the background. When she got on the phone with me I told her of my previous situation in calling in, and she told me that she was Janice's supervisor. I told her that Janice's attitude and whole manner with me was unproffesional and un-necessary. I told her I was trying to work my situation out, where she started on her same speech about my situation with even MORE attitude than the first woman. I told her that I was just going to leave my bill in collections since the amount was wrong and the people I was dealing with (her included) were rude and obnoxious. I asked to speak to her supervisor and she said that JANICE was her supervisor, and when I asked her why she had told me she was Janice's manager she completely changed her story.I then just hung up, after spending almost 45 minutes wasting my time. I know all they want is my money, but that is FAR from what they are going to get.