OMG, I also had terrible experiences with Rickenbacker, and "Janice" as well. Every time I talked with anyone from that comp[any, they say they'll notate the account with our dicussion, but then I'll hear from someone else and they;ll rudely say there is "nothing written here..." and that's not all! I have talked to people and gotten their name and Janice wwould very rudely state that there is no employee by those names. There is another time that "Janice" and I talked---and then a week or two later, says we've never talked! All personel from this company are extremely rude and ignorant, not even able to seak with proper grammar. Finally, I wrote a letter, sent it certified mail, return reciept requested that because of afore mentioned problems in telephone discussions, I will no longer accept telephone calls from them; that all communication henceforth will be in writing only. So, for the past 10 months, they call 3 times daily with a pre-recorded message to please call this number to "discuss important personal business".
I tried to get the phone # blocked, but our phone service provider, Time Warner does not have that service. So short of changing our internet, phone, and cable TV server or changing the telephone number, I have to always have the answering machine on and screen calls. The solution to repair the FICO score damage and stop the collection action is to go to court to get a court order for cease and desist.
This whole problem was due to the sale of a vehicle we used to own. Eight months after we sold it, it was towed away and stored. Because the kid never smogged the car, registration was not yet complete, therefore making me an "interested party" to the claim of $2500 debt for storage of a 1988 clunker given to a college student for $1.00. Although DMV states they did not recieve my release of liability, when I went in to DMV, the agent told me not to worry, because the buyer had already come in and begun the registration process a long time ago. Rickenbacker refused to accept the paperwork I sent, such as the bill of sale, and the paper I recieved from DMV showing the buyer as the registered owner. They insisted that I get proof of title, which is IMPOSSIBLE per DMV, since I am NOT the owner of the car. Ridiculous! When I went to the top at DMV in Sacramento, I was told that since the car was sold to a junkyard and the buyer had lost the car to leinholder's sale before the registration process was complete, that HIS info was purged and my name is listed as a previous owner...which leaves me in an unfortunate position!
Anyway, I just had to shere my experience with these unsavory characters.