I am very disappointed with the way my wife and I have been treated at your Volvo Dealership in Charleston, SC. In March of 2012 we had purchased a 2009 Volvo C60 SE; this is the very first Volvo that my wife and I had ever owned and we really thought we were getting a great vehicle! We purchased the vehicle with 73 thousand miles; even though I was very skeptical about buying a car with this many miles, your staff assured me that for $17000+.00 I would not be sorry to buy this car, and that these vehicles hold their value! So I put $6000.00 down and we were approved to take this car home. Now understand, we have followed the Volvo maintenance manual to a tee, routine oil changes, maintenance follow ups, (3 times we had the car in for the engine light being on before they finally fixed it) nevertheless, the car is still in immaculate condition, it now has 93000 miles. So this past Friday, Feb 23rd, 2013 we stopped at Charleston, SC Volvo to look at purchasing not a used, but a new Volvo CX60. As expected, the General Manager and the Salesman were on top of their game when they assured us my car was worth more than the pay off amount of $11000. We were very excited to trade our 2009 in and purchase the new CX60, because the day was late, we asked them to put the numbers together and let us know where we are? Approximately 35 to 40 minutes later the salesman called us and said he can get us in the CX60 at the payment we need to be ($400.00 per month or less) with $2500 down along with the equity we have in our car. Again we were excited to do the deal, and then it all changed on Monday 2/25/13.
The salesman came to my wife’s place of work, picked up the car, took it back to the dealership for an “appraisal”. The salesman then called my wife and told her that the car we purchased less than 12 months ago, with $6000.00 cash down payment was only worth $8000. So the $400.00 per month or less has now risen to over $559.00 per month, and the $2500.00 they indicated we would need to put down just turned into, yes you guessed it, $6000.00. That’s not all, the salesman kept insisting that we had taken our car to North Carolina and had it appraised for $6000!!! Like he was giving us a better deal!!! This car has never been to North Carolina for the 11 months we have owned it! So now we are stuck with a car that the warranty is about to run out on and we are told it’s only worth $8000. My wife and I feel like we have been taken advantage, betrayed, raped would be a better explanation of the feeling we have.
I understand that vehicles lose equity over time, but the loss we have encountered, the way we have been deceived and lied to is just unacceptable…