Just had a problem while downloading an MP3 file from Rhapsody.com, the file did not show anywhere on my computer even after doing a search for it on my entire computer under different names. The file showed in my pop up download window yet it wasn't click able and I couldn't unzip it! It was there in name but nothing more.
Even though Rhapsody makes you have an account you are not given the option of re-downloading what you just bought (which in my opinion should be an option).
I originally thought it would save me time and money to buy music this way! If i had only known the none sense I had to go through to get the music I would have preferred spending a $4 or $5 more for the actual album.
I call customer service already a bit frustrated about the whole ordeal and I am being told to call back later they have technical problems!!! Ok. I call back.
I get on the phone with India (because I know I am dealing with overseas CS, been there before with other companies), I am asked all these questions and then transferred to another technician. He asks me more questions and puts me through the same search I had already done previously with no avail.
Finally, I get a credit in my Rhapsody account while on the phone with Cust Serv, and he ask that I download one file not the whole album for a test. In the meantime I ask him to repeat himself because of accents, culture differences and different dealing approaches, I am not always sure what he is asking me. So he becomes condescending towards me, acting as if I was dumb or some old lady who knew nothing about computers... So fine I ignore his tone of voice and his over patronizing attitude. All I want is my music.
So I follow his instructions and download one song but it shows on his computer as being the entire album!!! But not on my computer!!! He starts accusing me of not listening, meanwhile I was looking directly at my screen and it showed to be only one song for $0.99 cents.
So finally I loose my patience! It is obviously a computer glitch and beyond the both of us. He becomes even more condescending and patronizing as if I was some kind of computer ###! Maybe I am not a wiz but am savvy enough to use the computer many hours a day.
This is the last time I use Rhapsody to buy my music or for any other reason. This was the worst experience in cust serv ever. This company should know that they are as good as the cust serv they provide!!!