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R&G Brenner
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3.0 6 Reviews

R&G Brenner Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While R&G Brenner has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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R&G Brenner reviews & complaints 6

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10:34 pm EST

R&G Brenner front desk service

On February 18th About 4PM in the afternoon I had an appointment to return and finish up my taxes, I didn't get greeted by the receptionist so I sat and waited for the tax preparer finished with the other customer so I can see her. As I sat there for 30 minutes another customer came in she was greeted with a hello how can I help you? The lady said she is here to file her taxes the receptionist ask the customer for some documents and said have a seat that she will be next. (I said to myself I know I came in before her but ok lets see what will take place.) so going forward the one tax preparer was finish with the customer before me. So the tax preparer came to the front to get the next person which was me, but the unprofessional receptionist said that the other people that came in after me was next. So I said to the tax preparer that I been sitting her for 30 minutes and I came in before the people that you are about to see, the receptionist never greeted me or ask me what would I be coming in for today ... this is not the first time she has ignored my presence and I let the tax preparer know that she was very unprofessional and if I was younger I would have the attitude to pull her from behind that counter...the receptionist proceeds to ask who I'm talking about and I said why because no one is talking to you ... she says well you talking about me with your Fat [censored] If You Don't Like What I Did You Can Wobble Your Fat [censored] On Out Of Here and said a matter of fact I will call the police on you and have you escorted out. So the Tax Preparer told me to just go home... Which at this time I'm embarrassed and leave my W2's behind and I just want to get my paperwork and go somewhere else where it's much more professional. I feel that she should never represent someones business unprofessionally ever.

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9:35 pm EDT

R&G Brenner tax preparation

***For all who left good reviews, I implore you to double check your tax filings or have another professional do so. If R&G Brenner made a mistake that causes you to owe interest and penalties, they will not refund you for that nor your preparation fees.***

Dennis Grogan made a mistake on my 2018 return. It was quite an egregious oversight, though I understand accidents do happen. What really has me concerned for other clients is that it was only my own thorough review of my return months after it had been filed that caught the mistake. In addition, the company's response was extremely lackadaisical, uncoordinated and downright rude. I reached out to Dennis several times over the course of a month questioning the discrepancy with no response. It wasn't until I contacted corporate that I received a response. The issue was resolved through an amended return, which resulted in me owing additional taxes as well as interest due to the original error.

As a follow up to my lack of faith in RGB's return preparation, I requested that a new preparer review my previous three years returns to see if there are any other issues. His process let me with even less faith, as I received a call saying "someone asked me to look these over, what specifically do you want me to look for?".

To add insult to injury, the company's management was incredibly rude throughout this ordeal. Here are a few email excerpts from Louis Arena, General Manager (keeping in mind that I was the one who found their error months after they had submitted a faulty return on my behalf):
- "Your current tax return was amended, as you stated, therefore that issue has been corrected and no refund is merited. I am not even going to entertain the premise that we should pay for a 3rd party to redo the work we have done that is correct. If there is something specific with the prior year returns you want to review with us please let me know what that is."
- "The tax liability and interest is your responsibility, so there is nothing for R&G Brenner to do. In prior emails you were insisting that you were going to find another CPA firm to do your taxes. I strongly encourage you to find that firm and take your business elsewhere. Too much time and effort has been extended on this issue"

Although the company refuses to refund my preparation fees or interest penalties and reimburse me for a third party review of previous years returns (which I still worry could have similar issues lurking), my biggest concern is that ***hundreds or thousands of other R&G Brenner clients who don't review their own returns may have similar undiscovered issues in their returns and may owe a lot of taxes, interest and penalties to the IRS (which R&G Brenner will not reimburse).***

Consumer Beware

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12:40 pm EST

R&G Brenner Tax preparations

SCAM.

They DO NOT honor their promotional ad (see attached).

This year I decided I would change by usual tax prep services, and opted for RG Brenner based on it's promotions found when visiting their website.

When I walked in, and showed the promotion, I was told "It only applies to 3 tax prep services". Yet, referencing the image, this is not stated anywhere on the coupon.

Beware of this company, and their underhanded business practices.

Other options in the area:

libertytax.com
hrblock.com
abbkptaxes.com

After leaving bad reviews, the "President" of the company contacted me with the attached image.

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2:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

R&G Brenner just no help

This year there were many delays with the IRS and this impacted many of us who filed early. I feel as a tax professional you should be able to give insight to your clients by staying on top of the situation. Well This year I was left out in the cold by a preparer in the "Harlem" office. He was not knowledgeable at all every time I called him I was telling him new information that I heard. He never had any information for me. When I asked what he was being paid for because its as if once he completed my taxes he was done with me. He stated that he doesn't have any information. I called the corporate office since I was just so dissatisfied I was hung up on 3 times before even speaking to someone who could not help me either. They are using a new bank this year and I had to google the banks information to find out when my return would be deposited to my account. They were rude and condescending and for the money I paid I don't feel like the service was up to par.

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10:02 am EST
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This review was chosen algorithmically as the most valued customer feedback.

R&G Brenner - you will get audited

My husband and I are going through audits thanks to Joe Gallagher - he was referred to us as we are both freelancers. We paid him good money to do our taxes so I don't feel that we should have had to question his abilities. This is an ongoing nightmare, we owe double what he ever got back for us. They also offered to "take care of the audit for $1000" -...

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4:21 pm EST
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R&G Brenner bad accounting preparations

My husband and I are also going through audits thanks to Joe Gallagher - he was referred to us as we are both freelancers. We paid him good money to do our taxes so I don't feel that we should have had to question his abilities. This is an ongoing nightmare, we owe double what he ever got back for us. They also offered to "take care of the audit for $1000" - which we stupidly paid and the never heard from them again. This office should be shut down for good (the 2nd ave. location) and hopefully he is prosecuted.

Read full review of R&G Brenner and 26 comments
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scrubrn
, US
Mar 11, 2020 2:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged almost 50% more for my taxes this year without any prior notice of a fee increase. When I called the Valley Sytream office to speak to Louis Arena, that's the name I was given by my accountant to complain about the rise in fees, the "manager" answering the phones, Annmarie, would not let me speak to him. Very rude and unprofessional.

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Christopher Cozza
, US
Aug 01, 2019 9:34 pm EDT

***For all who left good reviews, I implore you to double check your tax filings or have another professional do so. If R&G Brenner made a mistake that causes you to owe interest and penalties, they will not refund you for that nor your preparation fees.***

Dennis Grogan made a mistake on my 2018 return. It was quite an egregious oversight, though I understand accidents do happen. What really has me concerned for other clients is that it was only my own thorough review of my return months after it had been filed that caught the mistake. In addition, the company's response was extremely lackadaisical, uncoordinated and downright rude. I reached out to Dennis several times over the course of a month questioning the discrepancy with no response. It wasn't until I contacted corporate that I received a response. The issue was resolved through an amended return, which resulted in me owing additional taxes as well as interest due to the original error.

As a follow up to my lack of faith in RGB's return preparation, I requested that a new preparer review my previous three years returns to see if there are any other issues. His process let me with even less faith, as I received a call saying "someone asked me to look these over, what specifically do you want me to look for?".

To add insult to injury, the company's management was incredibly rude throughout this ordeal. Here are a few email excerpts from Louis Arena, General Manager (keeping in mind that I was the one who found their error months after they had submitted a faulty return on my behalf):
- "Your current tax return was amended, as you stated, therefore that issue has been corrected and no refund is merited. I am not even going to entertain the premise that we should pay for a 3rd party to redo the work we have done that is correct. If there is something specific with the prior year returns you want to review with us please let me know what that is."
- "The tax liability and interest is your responsibility, so there is nothing for R&G Brenner to do. In prior emails you were insisting that you were going to find another CPA firm to do your taxes. I strongly encourage you to find that firm and take your business elsewhere. Too much time and effort has been extended on this issue"

Although the company refuses to refund my preparation fees or interest penalties and reimburse me for a third party review of previous years returns (which I still worry could have similar issues lurking), my biggest concern is that ***hundreds or thousands of other R&G Brenner clients who don't review their own returns may have similar undiscovered issues in their returns and may owe a lot of taxes, interest and penalties to the IRS (which R&G Brenner will not reimburse).***

Consumer Beware

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Jon12334
, US
Aug 21, 2018 2:40 pm EDT

They did a really crappy job on my return. A majority of the return was entered incorrectly. It was either someone else's numbers or made up. It resulted in me having a zero refund and I wasted more money going to another tax preparer to fix this company's mistakes. I tried for many months to call my tax preparer to fix the problem and they basically ghosted me. Avoid this place at all costs.

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user1794312
, US
Feb 06, 2018 4:44 pm EST

Omg absolutely the most horrible unprofessional people ever! I had no idea their incompetence was so extraordinarily wide spread and that they have used the same tactics on all of us. The run around, no return phone calls, blaming the victims of their incompetence. (you can be sure that those cheerleaders are their vulgar crude employees writing in.)

I had a fool list me as deceased while I was sitting in front of him! Then for the next year & a half I thought I was dealing with identity theft because for the following year I was unable to get a credit card and my credit rating went to zero, I contacted everyone trying to find out if it was identity theft. Then I couldn't file taxes, it was assumed irs that I was committing fraud because I was "assuming a dead persons identity"! These people are monkeys in suit and ties and they are equally as well mannered.

After agreeing to refund me they ran me around and then refused to, saying I waited a year to tell them, never mind that I didn't know until the problem was fixed by social security who investigated and I never knew they where the problem! Then they faulted me for not wanting to accept their offer of free services, which are of such poor quality they carry a substantial financial and emotional cost. They are truly [censor], malicious in their follow up interactions and have no they have no scruples. They happily screw customers over customers for a few hundred dollar and give no thought to their reputation... I guess because they haven't got a good name or reputation to lose.

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taxed beyond
, US
Oct 24, 2017 9:29 am EDT

Joe Gallagher totally lied to me. He represented himself as a tax attorney and I have since found out his was disbarred. R & G Brenner should be held accountable for his misrepresentation to his clients. I was a client from [protected] and was financially ruined by his deceptive practices. Yes he has gone to jail for his own tax evasion and now he has passed away. I just finished paying off the IRS for his and R & G Brenner's negligence. The company had to be complicit with his employment practices. Would love to be involved with class action. May be too late now.

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Larry Chaityn
, US
Feb 09, 2017 12:35 pm EST

They are THE WORST! Our tax person transposed numbers and misspelled company names causing our refund to be rejected. We are now working with NY State to resubmit documents on our own

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user1794312
, US
Feb 06, 2018 8:06 pm EST

They did the same to me only regarding transposing my spouses' name, causing major issues. You really should contact the BBB.

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lee_dee
, US
Jun 04, 2016 7:31 am EDT

Same here with joe gallagher and a total nightmare. Although I recognize that I am culpable, I was young and stupid and put my faith in a man that spent less than 10 minutes doing my taxes while he mostly talked about his celebrity chef clients and his upcoming island holiday.

I am going to do some real work to see what the options would be for a civil suit.

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lee_dee
, US
Jun 04, 2016 7:27 am EDT

I will join a class action suit. Same problem here--total nightmare. Realize I am culpable for signing but was young and stupid and spent most of my 10 minute appt listening to him talk about his celebrity chef clients and his upcoming island holiday . . . Doing some real work now on what our options might be.

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raddani
Naples, US
Feb 10, 2015 9:56 am EST

My husband and I are now being charged over $7K in back taxes to the IRS thanks to Joe Gallagher. (This is for 2012 taxes). We paid over $36k in taxes due to his incompetance/audit from 2010 and 2011. Is there anyone contemplating a class action suit against R&G Brenner and Gallagher. If yes, i'm joining. This nighmare is still ongoing and its 2015!

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rgbrennerblows
New York, US
Mar 17, 2014 8:49 pm EDT

Joe Gallagher was disbarred from legal practice and was recently sent to prison for falsifying his personal tax returns. See http://www.northjersey.com/news/crime-and-courts/tax-preparer-from-rutherford-sentenced-to-three-years-for-falsifying-or-failing-to-file-returns-1.554926

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