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CB Collection Agencies Revenue Group 3700 Park East Dr., Beachwood, OH, 44122, US
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Revenue Group
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Revenue Group

3700 Park East Dr., Beachwood, OH, 44122, US
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11:06 am EDT
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Revenue Group - harassment

I have no outstanding debts, especially not medical debt. They've called and left messages once or twice a week for the last few months from the number (44) 528-1348. Unfortunately, they're not on the BBB website, so I can't file a formal complaint, and I don't want to give them my address or any other personal information on their website contact form lest they harass me in a different way. I can't afford legal help, either.

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Update by ljchaikin
Apr 11, 2019 11:07 am EDT

Typo: [protected]

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3:32 am EDT
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Revenue Group - Awful experience

I had a medical bill from a hospital in the Cleveland area sent to them. I had received a first letter stating that they were the third party agency who had the account now. About 3 to 4 months later I started receiving phone calls in regards to the bill. First and foremost I would just like to say that I work in the collections industry and have been trained exceptionally well with FDCPA. I told her that financially I couldn't do anything right now because I was out of work, and my husband was barely paying our regular monthly bills as it was. She asked 'Are you even going to look for a job?' I said 'Excuse me, I have already started to look ma'am' She then said 'Wow, I can't imagine not having a job, How are you making it? Are you even getting by?' I told her that as soon as I could do something I would call back and set up some arrangements. She said 'Well, just so you know miss we will be serving your husband with this bill' I told her that was fine and ended the conversation.

As I have many years collection experience not once did she state on the telephone or voicemail that she was a 'Debt Collector' or 'This is an attempt to collect a debt and any information obtained will be used for that purpose' She had only called me 2 to 3 times since I had spoke with her the last time and had only received approximately 3 letters. Whereas in my collections field if you can't get a hold of someone you call them back within 3 days. Everytime she would leave a voicemail the only thing she would say is 'This is revenue group calling for Ms. Blank, I'll be in the office tonight until about um, 7:00 P.M. please call me at [protected]' Not once did she do a Foti Message stating that she was a debt collector.

Then I had received a bill the beginning of the month stating that the account had been ignored for our demanding payment, and your lack of concern only makes things worse. I had called back 3 weeks later to set up the arrangements because I was finally back on my feet and a little more financially stable. Thats when I spoke with a male. I told him the situation and who had been calling me in regards to my account. Told him that I was in a better position and I could make 250-300 dollar a month payments. He then replied 'Ms. You do realize that we have this account in pre-legal and it's been looked over for legal review' I asked him why I had not received anything in the mail in concerns to this. (My company sends you out a notice stating that the account was referred to the legal department and you have so much time to call and make an arrangement) His reply was 'Well Ms. you've only been buying yourself some time, how could you of not known about this?' I told him that I couldn't pay the balance in full and would need to make some sort of arrangements. He said 'Well, we can offer you a settlement on the account of 2000.00' I said 'Sir, that is not a settlement that's balance in full' He then said 'Well, if you can pay the balance in full now, you can save yourself from it being reported to the credit bureaus, or it will be much higher when they do sue you for the account, the only arrangements that I can take from you today is 400.00 a month before the end of this month, for the next 6 months' I told him I didn't understand why I had not received a letter or phone call in regards to the account being sent to the legal department and was offering him close to 300.00 a month, I was also willing to set up check by phones to pay in full. He stated that he could not accept that from me and I would have until the end of the month to come up with balance in full or pay the 400.00 a month for 6 months. I was very eerie of also setting up check by phones as well.

A friend of mine had a Key Bank account that was sent there as well, she called in, was willing to pay, had asked for the settlement offer and had set up a post dated Visa transaction to come out of her checking account on her next payday. They debited her account the next day for the balance in full and not the settlement offer that she was supposed to do two weeks later. She called back in to speak with a manager in regards to their mistake and was put on hold for 45 minutes before she talked to someone who told her that they had just 'stepped out' and would have to call back later.

I am very unhappy with this company. They are insulting, rude, and unprofessional. I plan on getting an attorney's opinion before I send them that much per month. I am surprised that they have not been sued for FDCPA violations, harassment, and being false and misleading.

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RollR
, US
Feb 22, 2018 6:07 am EST

I too have had poor service with Revenue Group. I have my last payment to make, and I can't wait! They are rude and unprofessional. They should pay back everything they collected from anyone. Shut this company down!

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bman93rd
, US
Mar 15, 2017 4:45 pm EDT

I trusted this company with my job they scammed me out of my money and the person who fired me is a con artist. They promised me success and ended up walking me out the for in the cold. Im now depressed and in credit card debt because they solicited me into believing i would succeed there and left me out in the cold. I'm hurt and I'm now in and out of the hospital having panic and anxiety attacks. DO NOT TRUST THESE CON ARTIST> SCAM SCAM SCAM

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lastchanceforme
Amherst, US
Jul 29, 2016 5:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

thid company keeps calling me (sometimes before 9a.m.). i have called them back and told them that i owe noone and to desist calling me. they proceeded to ask about other people. i am not responsible for their problems getting payments and do not need/want to be constantly pestered by this company about thier company issues. they were advised to desist calling my phone at any time as the issues are not for me. how do i sue them for harassment?

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Carolyn Jones
, US
Jul 14, 2016 9:19 pm EDT

This company someone intercepted a payment meant for my car payment for 313.25 .They caused my to be repossessed.They claim the payment was resent to my debit card .I spoke with some of the snare people.I'm in workers comp lawsuit right now and these people have been told several times not to call me and they called again using several times using other lines .Refused to refund monies and I trying to use them at this time.I've filed a report on them I'm calling anyone that will listen now.

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ErinUm
, US
Jan 11, 2016 2:19 pm EST

I had bills from a cleveland area hospital sent to them. Everyother person I have dealt with there has been rude and unprofessional. It is difficult to pay for something when you are never notified of it. Bills would come in the mail every once in a while. I later find out they don't send more bills out the following months if you have not paid they just expect you to remember. That is because of the thousands of customers they have. I was tol. They can't keep sending bills out. Well one day I thought easier to pay online, so I called and left message that all I wanted was my reference number which you need to work online. I gave them a specific number to call me back on. When they all of a sudden called me back 2 days after message on the wrong number I will add, all I wanted was reference number. Then the male on phone asked my how much was I gonna pay. I told him none of his business. Well the conversation started there. I kept asking for reference number wouldn't give to me, just told me he would send me a full bill in the mail and I would have to pay it. I did tell him don't expect that because I did not have the finances. Plus if the other bills had not been getting here why would that. Never got the reference number. Call ended. Called right back to get someone else, male, and because we kept talking over each other called me rude and hung up on me. Now I know I'm not the first pissed person they have talked to, and if that is how they deal with these situations, they need to learn some manners. I called a third time got a different person, a male, asked for reference number he said no problem gave info. I asked him a couple questions and spoke about the last calls and number was given no questions asked. That is why I pay online when I can i don't have to deal with people like the first two individuals.

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Thomas Soltis Jr
, US
Nov 11, 2015 1:19 pm EST

Revenue Group is a complete joke. The person I just talked to was Dawn Weaver. She talked so much crap that I was forced to school her in debt collection law. She tried intimidation and bullying. Didn't work. I still have old paper work from the AG's office, BBB and FTC. I was forced to complain about the revenue group. Do not deal with these people. They try to intimidate you into paying them.

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ma680547
Canton, US
May 22, 2015 5:50 pm EDT

I went to the Cleveland Clinic twice. I am not an Ohio resident. I paid in full and within a week of receipt each bill that they sent me, the last one of which must have been in error, because I was left with a credit balance. This means that, as I am not familiar with the way that Ohio hospitals bill, I paid the Cleveland Clinic too much and they should have sent me a refund check. However, instead of doing that, they turned my credit balance over to Revenue Group for collection! I tried to explain that the Cleveland Clinic OWES ME MONEY rather than the other way around, but the ###s I talked to could not understand that. They still turned me over to Revenue Group, whose phone number I am blocking. I will not be returning to the Cleveland Clinic for many reasons, one of the most important of which is that they use Revenue Group to try to collect money from patients to whom they owe money.

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Linda69
Middlefield, US
Nov 05, 2014 9:07 am EST

We are now being harassed by the Revenue Group for a Cleveland Clinic bill that our Insurance company said was not filed correctly. Monthly, I contacted Cleve. Clinic. They never resent to the insurance. Now Revenue Group has it. I have told them, faxed proof, mailed proof and told them over and over. They say, "so you refuse to pay?". I say "Yes, because we do not owe it". Anyone have ideas on how to get this resolved? We have excellent credit so I'm not worried about that. I get very frustrated because it doesn't matter what proof I have, they keep their same mantra.

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Ttt777
Euclid, US
Aug 23, 2013 5:28 pm EDT

In April 2013 I called The Revenue Group in Beachwood, Ohio and asked to have a balance of all of my outstandings bills they have for me and a pay off amount and to make payment arrangements. There was quite a lot of bills from Lake Health from medical care from when I broke my neck. (Keep in mind I sent all the papers needed to Lake Health for hardship that they needed to lower my bills because I did not have insurance at the time, and somehow they were never enough and they even misplaced them once, so I was turned over to The Revenue Group). By the end of June 2013 and some large on time payments I was told everything was paid in full. I questioned over 3 times, are you sure I have paid everything off with you I owe. Repeatedly she said, yes, yes, yes. You do not owe us another penny for anything. You have paid everything in full. I am going to send you the paperwork proving it and we have 2 months to report it to the credit agencies. I felt elated. Finally, getting back on my feet. Today, August 23, 2013, I called Lake West pay a recent bill for radiology. Thankfully I have insurance now. So when the lady at Lake health billing answers, she says, "we'll, what bill do you want to pay off, you have them going back to 2002 (that's when I broke my neck & was told by Revenue Group I was paid in Full).? I said those were all paid off in June of this year. She said, well, they were suppose to let us know. I paid my bill to her for the balance of what insurance didn't cover and called Revenue Group to have them set everything strait with Lake West. The woman gets on the phone and looks everything up and says you have a balance of $5, 588.40. I said that is not possible. I was told in June I was Paid In Full beyond a shadow of a doubt. The woman said, well, sorry, she forgot some. She added, it doesn't happen often, but it did this time. The other person just didn't know where to look. I swear all the ones she brought up were the ones I was told were the ones I paid off. Now I have to match up account numbers to my papers I was sent from the first girl. I called the Attorney General Collections Enforcement Agency at [protected] to see what can be done about this. Any suggestions anyone? Please help.

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Lookie Louise
Cleveland, US
Apr 10, 2013 7:10 pm EDT

It is illegal for Hospitals to negatively impact your credit, SO the Revenue Group as well as other collection agencies that are contracted by The Cleveland Clinic, University Hospital and others. They cannot damage your credit with it, HOWEVER if you never ever pay and your bill gets sold to another agency, THEY can report to the bureau and damage your credit.
The Cleveland Clinic will work with anyone. They have no interest payment plans for 6 mo- 1 year. If your bill is over 1000.00 they have contracted with a lender that will offer a super low interest loan. It isn't through the Clinic, it's through US Bank. If you can't do any of these options, you can pay whatever you can every month and they will accept it. MAKE SURE TO CALL every other month so that they can prevent it from going to the collection agencies. They are happy to do that but you must communicate with them.
It's not their job to remember your payment so take it seriously and keep the lines of communication going.
ALSO you may qualify for financial assistance. Even if you don't fall under the income guidelines, ask for them to send you an application anyway. You never know...

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