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4.1 76 Reviews

RetailMeNot Complaints Summary

0 Resolved
13 Unresolved
Our verdict: Engaging with RetailMeNot at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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12:00 am EST

RetailMeNot Mixed Experience with RetailMeNot

Having explored various reviews about RetailMeNot, it's evident that the platform offers a mixed experience to its users. While some customers appreciate the convenience of finding promo codes and coupons, others have faced issues with the validity and functionality of the offers. It seems that RetailMeNot may benefit from enhancing the verification process for the deals shared on its platform to ensure a more reliable user experience. Despite the challenges reported by some users, RetailMeNot remains a popular destination for savings, with potential for improvement in delivering consistent value to its customers.

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11:12 pm EST
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RetailMeNot This is one of the very best sites for finding coupons

This is one of the very best sites for finding coupons for the retailers you love, before you go to the store. Their weekly email updates are awesome, and their search engine is one of the best. They are very honest about the success rate of some of the coupons they post, so you will never be disappointed here. This site is run my professionals!

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10:50 pm EST
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RetailMeNot I always always stop by retailmenot and check for coupons

I always always stop by retailmenot and check for coupons before I buy anything online. I don't really use the offline coupons just because it's an extra step and I often forget before I go out shopping, but the online coupon codes are fantastic. I often get at least $5-10 off and/or get free shipping. Only downside is now I feel ripped off if I can't find a coupon on retailmenot XD

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Is RetailMeNot legit?

Our verdict: Complaints Board's thorough examination reveals RetailMeNot as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, RetailMeNot stands out for its commitment to quality and security. Clients considering RetailMeNot should delve into its customer service record to gauge compatibility with their expectations.

RetailMeNot earns 91% level of Trustworthiness

Perfect Trust Endorsement: RetailMeNot achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for RetailMeNot. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

RetailMeNot has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of RetailMeNot's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Retailmenot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up RetailMeNot and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While RetailMeNot has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  1. Pros
    1. Wide range of deals
    2. User-friendly interface
    3. Reliable coupon verification
    4. Diverse merchant partnerships
    5. Free and easy to use
  1. Cons
    1. Limited in-store coupon options
    2. Inconsistent coupon validity
    3. Competition from direct brand deals
    4. User interface less intuitive than rivals
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RetailMeNot This website is linked to retailmenot.com, Its a coupon

This website is linked to retailmenot.com, Its a coupon site. I needed some coupons and I came to sitejabber.com to check out retailmenot.com, and there were good reviews so I printed out some coupons and it says powered by redplum.com on the bottom of the print out so for more reviews on redplum.com search for retailmenot.com: 3
I will update if my coupons work! Lol but I'm pretty positive they will!

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RetailMeNot This is an exceptional website!

This is an exceptional website! I check it almost daily to make sure I am not missing out on money saving coupon codes for websites I already love. Before I make an online purchase, I always check Retailmenot.com to search for a coupon code for money off the website or free shipping. I am now so spoiled I won't complete a purchase unless I have a coupon code. My friends and I love this website! Thank you for saving me a bundle of money!

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RetailMeNot I am so excited to do a review about RetailMeNot

I am so excited to do a review about RetailMeNot. It is the place to go before you think of ever buying anything online. There will be a coupon code there that you can use almost all the time. I have saved so much by going there first before actually getting my final order. And they have every merchant site you can ever imagine. No matter where I want to buy from, I find a coupon code on retailmenot. They are so expansive. I love that site!

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RetailMeNot This is the most organized, user friendly coupon/deal

This is the most organized, user friendly coupon/deal website I ever visited and participated in.

Users contribute coupons they see through newsletters, other coupon websites, etc. The result is a nice collection of discounts available for the public to enjoy.

You do not have to register to submit or use coupons, but if you do join, some "extra features" are available.

Some stores blocks user submission of coupons, and RetailMeNot respects that, therefore, you cannot submit coupons or find coupons for every website online, but it also shows that RetailMeNot is more legitimate than some other coupon sites out there.

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RetailMeNot I always check retailmenot prior to buying anything

I always check retailmenot prior to buying anything. I usually end up with some savings & am always grateful. It's easy enough to copy & paste the code into my order screen if I'm ordering online. If I am trying to use it in store I make sure there is something that shows me it's a store coupon. Like with most coupons, not all stores are obligated to take them. Like my store has coupon out for other areas that can't be redeemed at my store. Always read the fine print & if it's just a code, not a coupon from the store, call the store first and ask. It's not that complicated. Also, if it's a popular company you can see if people reported it as "worked for them" or not.

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RetailMeNot Always check here first!

This is my favorite site for promo codes. I usually use the top 3-4 discounts, checking for % of success rates, how many have used codes that particular day and when last used. So far retailmenot has saved me a great deal of money on pretty much any site I check on. When you check for promo codes and/or coupons, retailmenot is your first choice option, letting me know they are the most widely used promo site. Some people don't realize that Amazon, eBay, Walmart and other huge companies have codes on retailmenot. It is pretty user friendly from all devices. They even post expired codes or not so successful codes, saying they may or may not work. I have had success using these a few times, but not much. Still worth your time to check them out.

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RetailMeNot Saying that I do a lot of online shopping is an understateme

Saying that I do a lot of online shopping is an understatement. Saying that retailmenot.com has saved me thousands of dollars is an even bigger understatement.

I visit retailmenot.com before I make any online purchase. Some stores don't have coupons, but most stores do. I've saved money on everything from plane tickets to clothing to food deliveries. If I counted out the money I've saved from checking in with this website before I make a purchase with any other site -- Well, that just explains why I have enough money to shop this much.:)

My tip -- and this is really important -- is to visit retailmenot.com before you ever submit your credit card information to another site. You might not find a coupon for the store in question, but then again, you might find a coupon that will save you a bundle.

Happy shopping!

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RetailMeNot Bogus coupons, useless site

Other negative reviews of Retailmenot are 100% correct. They are completely USELESS and a WASTE of time! I have NEVER had a SINGLE coupon of theirs turn out to be valid. The vast majority of them dont even have a code, they just direct you to the website of the store youre wanting to shop on, only to have absolutely nothing happen at checkout. Even the ones that DO have a code are completely fake and bogus 99% of the time because theyre third party and not affiliated with any of the stores themselves. So unless its an offer that the store itself is currently running and can be seen by actually going to the stores website, that coupon code is going to be useless because it wont be recognized and will show up as invalid. The only ones that are somewhat reliable are those that give a certain amount off your first purchase when you sign up for emails and create an account with a particular site. But again, this is an offer that would show up anyway just by visiting the stores website, not an extra discount or savings unique to Retailmenot. As the old saying goes: if it seems too good to be true, it probably is. If a third party site like Retailmenot claims to have a special discount code that doesnt appear to be offered by the particular store or website its supposed to be for, chances are it has no affiliation with that retailer whatsoever, thus making it a complete scam, as retailers dont have to honor coupons that arent their own. Do yourself a favor and read other negative reviews before wasting your time with this bogus site. Save yourself the headache and frustration that comes with being scammed.

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RetailMeNot It's a SCAM-- SHOPPERS BEWARE!

At first i thought i was the only one having this issue but then i saw so many others here experiencing this same problems with RetailMeNot, It's not a recent issue turns out they've been doing this for years! I gave them so many chances but enough. I'm not one to write reviews but i just want other shoppers to be beware of their shady business practice so they don't get suckered into losing money like I have. Save yourself the trouble and use another decent/reputable cashback site because Retailmenot is a SCAM when it comes to getting your missing cash back, dealing with bogus customer service thru non responsive email/chat, and despite making legit purchases and having proof of purchases, their customers agents make up their on rules on the spot for not being obliged to honor your cashback as advertised and disclosed in their public terms on website. They lure you into making orders with your favorite retailers by promising you'll get cash back on those orders but you don't. They owe me over $100 from many orders the past few months.

They won't honor cash back and I'm tired of being misled that once i activate the offer and place the order at the vendor's site, I'll get my cashback automatically. I've placed large orders, shopped frequently at multiple vendors--- especially bc of cb deals BUT RMN has glitch in their system or they purposely like to be fraudulent. I don't know. But No matter all the trouble shooting, proof of activation,
Order Receipt, etc they don't track my cb. I'm always having to followup multiple times via email which they no longer respond to, chat is joke bc it's never working, when you finally get a hold of someone you're told "yeah we got your email but we're ignoring it for weeks and no we won't give you cb for your legit orders bc lets see I'm going to make up some random rule about # of cb payouts being maxed as we speak, oh well bye." Are you kidding me?! It shouldn't be this much of a hassle to shop. I'm no longer going to be using rmn. I'm closing my account bc they won't give me cb for 3-5 large orders i placed at multiple vendors using their legit cb offers which are actively showing pending in my account. They need to fix their tracking and stop scamming users that make legit transactions in hopes of getting cb as falsely advertised in daily emails they send out to us. Shoppers beware! Don't fall for their scheme. One agent had the audacity to tell me "to go cancel all orders bc there is no way I'll be getting cash back". I thought she was joking but she was serious she actually expected me to return all my stuff to vendors after 3 months or so as a resolution. I'm appalled bc that's not ethical and moral to return merchandise after months and its impossible to cancel order that is processed and been delivered for months. They are seriously so stupid and unprofessional. Please don't waste your time with them i wish i had seen these reviews before i fell for their fraud. I thought bc they are well know they must be legit. Nope crazy loons out to get your money as you place orders and they collect comissions from retailers and wont give you your cash back share.

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10:28 pm EST

RetailMeNot Whole foods

I tried to use the code from the Retailmenot website for Whole Foods for 20% off "sitewide" (launch20). I couldn't use the code online and the AI chat told me I needed to go into the store to use the code. I then went in to the store and they told me to call the Whole Foods customer service number. I called the number and that rep called the store and I got no resolution. They then warned me that the Whole Foods logo was used without permission and the code would never be valid at Whole Foods.

Desired outcome: Retail Me Not should be shut down.

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5:12 pm EST

RetailMeNot Junk mail mailers

I've requested time after time to quit sending retailmenot mailers, I don't want them I don't use them yet they continue to mail them, I want it stopped now for good I consider it harassment and a invasion of my privacy that they ignore my request's to stop, I want their mailers stopped now and stopped for good.

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Jenn1234567
Oceanside, US
Jan 27, 2021 2:09 pm EST

I'm having the same problem. Can anyone please help me? I've written "Return To Sender" several times,

And to upset me, they're now sending me three at a time. I'm so broke, I can't even afford anything. It's constantly stressing me out that its flooding my mailbox!

[protected]. I'm even willing to even give my number out to anyone who can help, because I don't know how to make them stop. At this point its definitely willful and knowingly harassment and violation of my CLEAR boundaries on their part!

Any harassing calls will also be reported.

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8:09 pm EST

RetailMeNot worst account director!

I will never bring my brand or my retail company onboard!

Shalima Syed was not only rude but had the the nerve to say our brand is sold by better retailers who would work with her as she has better networks and ensures success of partner goals. She claimed Adidas CEO is her client and that they sell millions because of her strategy. Let me tell you I worked with Adidas in Oregon directly with the president and his name is not Jay Smith this is a lie and I have warned them of this. It's a scam clearly Shalima even at times threatened me saying if I complain she will call my boss and get me fired, while calling me a stupid lesbo. Excuse me darling we are not in the Stone Age. Let it be known my brand is emerging very fast and we will be invested in by a blue chip. We will be going to the world media unless we see Shalima fired or investigated . When I said a few months ago my little sister was pregnant and could not keep the child she scream at me down the phone and suddenly violently erupted into a frenzy saying "Allah nows she will be punished" firstly I'm not Muslim though I have nothing against Muslims, and even as an ex Muslim this is wrong. At one point Shalima even threaten to send her people to my shops and told me a story of windows being smashed? All because I said I find her very rude and uncomfortable to speak to at this stage.

I'm afraid that she is a narcissist who is very vindictive and certainly will carry out assaults. If anything happens to my shops I will go to the police and the media and report Shalima and Retailmenot. This is absolutely atrocious behaviour. Please take action.

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10:20 am EDT
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RetailMeNot 5.00 off haircut coupon

Went in yesterday the 18th of september and when paying tried to use the coupon for the 5.00 off the haircut... the girl wouldnt use it even when i asked her to try amd put the numbers in. She said they cant be sure the couopons are legit in reatil me so she refused to use it...not happy about habong a coupon amd her stating your not legit. Want to know my experience and say they should not offer that as a company and then refuse it once you go for a cut there. Cheesy

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3:44 pm EDT

RetailMeNot fraudulent company!

I purchased a 50.00 Kohls gift card 8/13/18 from retail me not. The first time I tried to use it at the store and it didn't work. I tried to use it online and it said there was 0 balance. I have emailed this company and received a response but never fixed anything. I have emailed 3 times since with no response. I also tried calling their customer service number that doesn't work. Now I am out 43.83. I will pursue this issue even if I have take them to court over a 50.00 gift card. Stay away from this so called company! It's a fraud!

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2:47 pm EST
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RetailMeNot completing agreed upon merchant promo code

I aquire services through rmn for a dish network program. The product code vcd0018724559 which offered $500. 00 gift card and free hopper service etc. Now I received your end of $200.00 cash back.in several contacts with rmn they stated it was a rogue add placed on its site? How can a rogue ad appear on your site? And more importantly your not going to offer what the ad states from your site. Dish states it is not their responsibility for the ad on your site.
I expect that you should honor that ad shouldn't you?
It seems that consumers have been going through hoops to get things that we signed up for.
I have emailed 22 times to trevor, etc other agents
I have emailed 11 times to dish
I have given a statement and forwarded documents to dish about your ad and reference number,
I have spent 5.2 hrs on the phone with them and have transcripts.

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6:12 am EST

RetailMeNot fake and fraud

It was the third time when I bought a non-working coupon code. Are you kidding me or what?
Moreover, most of the coupons they offer are fake and lie to you.
Don't think you will save the money if you buy from them. No, it's not true. You will lose a lot more than you expect. If you want a 40-50% discount, I have to disappoint you.in fact the largest discount you will find there will be about 5-10% and never 30 or more.
So don't be so naive.

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Ethan56!
, US
Feb 20, 2018 3:06 pm EST
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Follow up to my recently submitted complaint. after going through my emails from their staff over 23+ emails. I agree this has to be a coordinated fraud. I was told that sometimes " fake ad/coupons are placed on their site!) we now have fake news, fake companies and fake coupons... how can we as consumers stop this crap? start a site to attack this [censor].

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4:52 am EDT

RetailMeNot liars! fake coupons!

Got a bunch of discount coupons from retailmenot and none of them worked! These people are selling fake coupons!
When I provided these coupons store workers said that they never heard anything about retailmenot and that they don't have any discount coupons!
When I contacted retailmenot and told them about what had happened they said that it was not possible and that store workers were probably lying. Are you kidding me? Like all of them?
No, the only liars here are retailmenot! Avoid this company at all costs!

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RetailMeNot Customer Reviews Overview

RetailMeNot is a digital savings platform that provides a wide range of coupons, promo codes, and cash-back offers to help consumers save money on various purchases. Users can access discounts for a multitude of retailers across different categories, including fashion, electronics, travel, and dining. The service is available through their website and mobile app, offering a user-friendly interface for shoppers to find and apply savings opportunities from both online and in-store merchants. RetailMeNot also features a browser extension for automatic application of the best available deals at checkout.

RetailMeNot In-depth Review

In Summary: RetailMeNot is a well-established coupon site that offers a wide range of deals and discounts across various categories. Its user-friendly interface, both on the website and mobile app, makes it easy to navigate and find savings opportunities. With regular updates and exclusive offers, RetailMeNot stands out as a reliable source for discounts. However, users should be aware of potential limitations and ensure they check the validity of offers.

Overview of RetailMeNot: RetailMeNot has carved out a niche in the digital coupon space with a history of providing users with a variety of savings options. The business model revolves around aggregating deals from different retailers and presenting them in an easy-to-use format for consumers. Services range from online coupon codes to printable coupons and cashback offers.

Ease of Use: The RetailMeNot website is designed with the user in mind, featuring a clean layout and intuitive navigation. Categories are clearly labeled, and the search function is robust. The mobile app is compatible with both iOS and Android devices, offering a seamless experience for saving on the go.

Variety of Deals and Discounts: RetailMeNot provides a diverse array of deals across categories such as fashion, electronics, and travel. The offers are often exclusive and can provide significant savings compared to standard retail prices.

Savings Potential: Users can expect to find a range of savings, with some deals offering substantial discounts. While savings vary, RetailMeNot often matches or exceeds competitors' offers, making it a go-to for bargain hunters.

Deal Availability and Frequency: New deals are added regularly, ensuring that users have access to the latest promotions. RetailMeNot features deals from a wide range of retailers and brands, catering to various shopping needs.

User Experience: The platform is user-friendly, and customer service is generally responsive to inquiries. The overall user experience on RetailMeNot is positive, with an interface that is easy to understand and navigate.

Reliability and Trustworthiness: RetailMeNot is known for the accuracy of its discount codes and deals. The site has a verification process in place to ensure that offers are valid and current.

Community and User Feedback: The platform includes user ratings and reviews, which can help guide new users. Community engagement is encouraged, with users contributing to the reliability of the deals by providing feedback.

Browser Extension and Online Tools: RetailMeNot's browser extension, Deal Finder, automatically applies coupon codes at checkout, making it a handy tool for online shoppers. Additional tools, such as the Deal Alerts, enhance the shopping experience by notifying users of new deals.

Geographical Coverage: RetailMeNot offers deals in various regions, although the majority are focused on the United States. International deals are available, but currency support may vary.

Partnerships and Collaborations: RetailMeNot has established partnerships with numerous retailers and brands, which allows for a range of exclusive deals that may not be found elsewhere.

Rewards and Loyalty Programs: The platform offers cashback and rewards for frequent users. The loyalty program incentivizes continued use with various benefits and tiers.

Privacy and Security: RetailMeNot takes user privacy and data protection seriously, with a comprehensive privacy policy in place. Security measures are implemented to safeguard user information.

Limitations and Drawbacks: Some users may find that certain deals have restrictions or may have expired, which can be a limitation. Additionally, direct promotions from retailers may sometimes offer better savings than those found on RetailMeNot.

Final Verdict: RetailMeNot is a valuable resource for consumers looking to save money on a wide range of products and services. Its ease of use, variety of deals, and regular updates make it suitable for both casual shoppers and dedicated bargain hunters. While there are some limitations, the benefits and savings potential make it a recommended tool for smart shopping.

How to file a complaint about RetailMeNot?

Here is a guide on how to file a complaint or review about RetailMeNot on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with RetailMeNot in the 'Complaint Title'.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing Optional Fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about RetailMeNot on ComplaintsBoard.com.

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Contact RetailMeNot customer service

Phone number

+1 (512) 777-2970

Website

www.retailmenot.com

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