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Restaurant.com / exchanged certificates disappeared from my account

1 United States Review updated:

On 5/3/18 I exchanged 7 certificates as those were all unused certificates. After the exchange I was offered the option to "redeem now" or "redeem later". I chose to redeem all later. When I went into my account there were no certificates or gift cards with which I could use to acquire other certificates. The total value of these certificates was $115. I have tried all day to reach Customer Service on the phone and constantly received a busy signal. At this point I am reluctant to use this site for further certificate purchases. Could someone inform me what happened to my exchanged certificates? How can I be reimbursed?

El
May 3, 2018
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Comments

  • Ma
      29th of May, 2018
    0 Votes

    Go to restaurant.com online on a PC and then go to the My Orders > Gift cards or the mobile version Account > My Gift Cards.

    The same thing happened to me and that is where I found them.

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