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Restaurant.com / Buyers beware, they are shysters!

1 United States Review updated:

Restaurant.com, Shysters!!!

I was overcharged for certificates I purchased. I've made several attempts to get in touch by email or phone.

They won't answer emails or pick-up phone... Shysters!

Buyers Beware, they are SHYSTERS!!!

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Comments

  • Pa
      1st of Apr, 2008
    0 Votes

    They ripped me off. I reread it and there was nothing about giving my creditcard to another company. I got the 'survey' line also, and the only thing on the site is an already marked box stating if you want to hear of other offers type of thing.

  • Bo
      8th of Jul, 2008
    0 Votes

    Ms. Guitierrez,
    I have a copy of the promotion email sent to me, however since you are being very stubborn about making good on your deal and also not willing to give a refund, I will once again ask nicely for either a refund or my free certificate. If you decide on neither I will forward the promotional email to the local BBB and the local fox TV investigator, and have them both contact you for resolution. In case you forgot here is the infor once again!

    6/22/2008

    get $25 gift certificates for only $4 and save 60%. plus, get a free $10
    gift certificate with every order!

    robert di liberto

    19586278 $10.00 grumpy's cafe
    82901996 $10.00 grumpy's cafe
    83929044 $10.00 grumpy's cafe
    92290113 $10.00 grumpy's cafe
    96362071 $25.00 mcnulty's
    46507524 $25.00 mcnulty's


    Robert Di Liberto

    ----- Original Message ----
    From: yvonne gutierrez
    To: Bob D
    Sent: Tuesday, July 8, 2008 10:57:36 AM
    Subject: RE: free cerificate not received->7/1/2008 1:52:32 AM

    Dear Robert,

    I apologize for the inconvenience, the promotional emails do state the dates
    that the promotion are valid for, so that is why I could not honor the
    discount for this order. Since you agreed to our terms and conditions we can
    not issue a refund. If the certificates are under the 90 day exchange
    period, with accordance to our terms, I can only send you a credit to the
    Restaurant.com website.

    Yvonne Gutierrez
    Customer Service
    ygutierrez@restaurant.com
    800-979-8985

    Please tell my boss how I am doing by e-mailing myboss@restaurant.com

  • Ha
      16th of Feb, 2009
    0 Votes

    these people hide behind the legal agreement when you set up the account. The fraud is that the minimum amount changes as you select the coupon you want.

    Then when you get the coupon wow watch out, you will get screwed. An honest vendor would have returned the money if a customer was not satisfied with one week.


    SCAM, SCAM, SCAM

  • La
      12th of Mar, 2010
    0 Votes

    I don't think the minimum purchase amount changing is fraud, it's a matter of website design. Apparently a lot of people don't see that the radio buttons to the left of the coupon values (on the list of participating restaurants) are meant to be selected and the conditions listed below will change accordingly. Did you really think you were going to use a coupon for $50 off on a meal of $35, thus getting the meal practically for free? What would be the point, to the restaurant? "Come on in, folks, free food!"

    The other two complaints do not divulge sufficient detail. Is there some disagreement about the time frame in which free promo discount coupons can be used? I don't understand the disagreement.

    And Mr./Ms. Runyon, in what way were you overcharged?

    Sorry, but none of this was very helpful.

  • Jo
      30th of Jun, 2010
    0 Votes

    I live in San Rafael, California. I bought the $25 gift certificate for $2.00. I don't own a printer so I emailed Restaurant.com my situation and certificate number.

    A week later Bryan in Customer Service emailed me he had mailed my certificate to me from Chicago. It arrived today for a great local restaurant.

  • La
      24th of Jun, 2011
    0 Votes

    My friend, Charlie, earned $100 in gift certificates with Restaurant.com. I assisted him in printing out $50 worth of certificates in January 2011. Recently, We attempted to print out the remaining $50 but could not find a current portal for access. Upon sending an email to the website's customer service dept., I received a prompt and helpful reply from William Weimer of Restaurant.com.
    We have obtained the remaining gift certifcates and we are thankful to Mr. Weimer for his excellent customer service.

  • Lo
      3rd of Nov, 2011
    0 Votes

    On November 2, 2011, I purchased a $25 certificate for $10. When I hit the "print" button, a center message popped up giving a message about the coupon: I must have a $50 minimum purchase. Minimum purchases were not mentioned in their "terms and conditions". The next day, I called 1-888-745-6991, and spoke with an agent named Julie Krumwidee. I explained the above information. After checking with her boss, she credited back the $10.00. She explained that since i just became a member on the day (11/2) I made the purchase, she would give me a one-time courtesy favor of reversing the charge. I remained pleasant the entire time and she mirrored back great customer service. Just remember...if it sounds too good to be true, read the entire fine print. When I revisited restaurant.com and the restaurant site, the minimum purchase was actually stated on the screen: There was a message in red that said something about a promo code, and then right under it in black print, was "on a minimum purchase of $50". I was too much in a hurry to read EVERYTHING!!!

  • Sm
      17th of May, 2012
    0 Votes

    Great Customer Service from :
    Christina Catalan...Rob Vorhies...William Weimer...

    I messed up trying to purchase gift certificates each one of these Customer Service Rep's were all 10's...
    when I sent out an email for help they all immediately responded and resolved each of my issues.

    It is a wonderful experience to have a knowledgeable rep help you. A+'s to each of them.

  • Ja
      13th of Nov, 2012
    0 Votes

    11-13-12

    MY USES FOR THE COUPONS ARE MOSTLY TO GIVEMY REALESTATE CLIENTS FOR A GREAT MEAL --THEY DO NOT MIND PAYING THE BALANCE !!

    I HAVEHADNUMEROUS QUESTIONS OVER THE 2 YEARS WITH RESTAURANTS, COM AND ALWAYS -ALWAYS I WAS HELPED TO THE INTH DEGREE AND MMOST RECENTLY BU JERLISA WHITE - SHE SPENT A LOT OF TIME TELLING MWE SHORTCUTS TO THE PROGRAM --I WAS LOST IN THE SIT -FROM NOT USING IT OFTEN ENOUGH FOR MYSELF--NOW I AM FINE AND THEY HAVE ALWAYS BEEN HELPFUL !! JAC DESHA-FLA

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