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The good, the bad, and the ugly - discover what customers are saying about Residential

Welcome to our customer reviews and complaints page for Residential. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Residential.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Residential's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Residential, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Residential. Your feedback is an important part of our community and will help others make informed decisions.

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5:39 pm EST

Residential both of my capital one credit cards ending in 8916 & 3794

Hello, Never in all the years with Capital One did I have this much trouble. Back in November 2018 my husband called to tell me he lost his wallet, he must have dropped it somewhere. So I contacted Capital one because we have two credit cards with you guys. Once I got home, I noticed a couple of Old Navy purchases on BOTH cards. Same location, same day. Very high and crazy amounts. I filed a fraud claim with you guys & y'all started working on the case. Now, I come back from my birthday vacation and see that ALL the charges were put back on my card. I called Capital One again. I waited a entire hour just to speak with a manager about this. All they could tell me is the evidence they found was (That the chip was present at the store during purchase). Ok, So lets think about this for a second, if someone is saying their wallet was stole then obviously whoever stole my husbands card, HAD the card in their possession. So of course it was at the store. That makes absolutely no sense to me. I have never had these types of issues with Capital One. So I went ahead and told them to start closing all our accounts, I'm done with Capital One and all the crap that comes with it. Citi Bank has always been respectful and great customer service, I rather stay with them. I had two purchases that I had returned and it was put back on my card, So I should have credits for those. But, you guys decided to put it towards these purchases that I or my husband DID NOT authorize or do. I need all 3 of these purchases taken off my account & my accounts closed for good. I would like my two refunds that were sent to my account, sent to me by check so I can deposit it in my checking account.

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5:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Residential unacceptable business practices

On Tuesday January 2, 2018 an FPL crewman came to my house at 8240 sew 45th St. Miami, Fl. 33155, no one was home at the time so he decided to knock on my neighbors house and told her a BLATANT lie, he told her he needed to go in the back yard to do a repair (which was a lie). What he did was go disconnect my electricity and needed access to the back yard. I have never missed a payment in 14 years of residing there.
I have an open permit with Miami-Dade County Permit department, yes, the permit has been open since August 14th, but it is still valid and pending. Due to the hurricane my electrician has taken longer than expected. But to show up out of the blue and cut the power is unacceptable especially when I have two small children. I called the service repair center and explained my situation. The supervisor said he couldn't do anything and that it was my problem! That person should be retrained, it is a shame you let someone like him represent your company. I was told that its a safety issue?! It hasn't been a safety issue for the past 5 months, then suddenly today it is? If I would have been given a few days notice I would never be writing this, but to show up and cut it suddenly is unprofessinal and uncorteus. Now the food in my fridge will go bad and obviously FPL doesn't give a crap. Thankfully I am in the process of selling my home and moving to Homestead where I have an option (City Power and Light) I will be cancelling my FPL account, thankfully. I will also be telling as many of my new neighbors to do the same! One account may not matter but when you start losing one then another, then maybe they will care. Thanks. Danis Hernandez [protected]
[protected]@gmail.com

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Shaun R.
, US
Jan 02, 2018 7:47 pm EST

What is commonly stated is that access is required to service the line, which would technically be correct. Have you spoken with someone at FPL to get the power reactivated?

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Author of the review
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Danis Hernandez
, US
Jan 02, 2018 8:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Shaun R.

Yes, I have an open permit to change the terminal blocks on my meter, which the electrician was going to fix on Friday. FPL knows that I have an open permit with Miami-Dade County, yet they showed up and cut the power off while no one was home. Totally unacceptable, especially since I have two small kids.

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Shaun R.
, US
Jan 02, 2018 11:17 pm EST

So what was the reason they gave for turnoff?

ComplaintsBoard
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9:15 pm EDT

Residential billing mistake

My account number is [protected]
Dealing with frontier customer service is exhausting, really exhausting!
A few months ago, frontier mistakenly disconnected my home. I called and they reconnected the phone
However when they were reconnecting the phone, they forgot to apply all my discounts because apparently they "fall off" when landline is disconnected.
Needless to say, when I received my bill, it was over $300 because no discounts were applied
I called frontier, they quickly realized the mistake and promised me that the problem was fixed and the extra charges were waived
Well, the extra charges are still there even after repeated assurances from numerous frontier representatives
It is not my fault that some forgot to apply the discounts.
How do I get this issue resolved once and for all?

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8:49 am EDT
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Residential unauthorized purchase without my consent from my debit card

I searched the transactions on my debit card and 59.95 was taken off my card of a purchase I did not make and there was nothing in the cart cause I never heard of this establishment before. I need to resolve this matter as soon as possible so this does not happen again, I did not make any purchases from this company and this dispute is being reported through the bank that authorized the debit card in question, that is the reason for this complaint, etc. please have this matter looked into so I can get this issue resolved as soon as possible, thankyou

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3:40 am EST

Residential unjust enrichment failure to comply

I was not granted an extension to pay my bill on the 27th of the month as the prior months were granted which caused my services to be interrupted for a disabled 100% Veteran. Failure to mitigate and reasonably accomidate my needs clearly is an action that has harmed me to have my service interrupted. The duty to perform with ethics and reasonableness was not executed by your company instead you unjustly enriched yourselves which is an act of war not a performance of an agreement.

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Alexander Boychuck
Pittsbor0, US
May 14, 2011 2:24 pm EDT

To whom it may concern:
I received my materials and talked with a your staff member regarding my condition, I have High Blood
pressure, therefore I am restricted to consume any or all diet products due to my Doctor's concern.
I will be returning the materials and cancelling any future deliveries. Please understand and thankyou.

Alexander Boychuck
slhalexander@aol.com
phone#[protected]

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Karen Hart
,
Feb 24, 2008 1:32 pm EST

Unauthorized charges to my account as well. Anyone filing an official complaint feel free to email me at hart687438@bellsouth.net. I will back you up!

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12:05 pm EDT

Residential Action required against Wiremen

Since last 15 days there is no Electric Connection for lift in
Indumati Apts, Plot No 38, Sector 1, Sanpada

Not less than20 complaints have been lodged with various officers and all are aware of the facts

Mr.Mhatre who is the incharge of area, has been approached not less than 10 times.
But on one or another pretext he has been postponing or avoiding to give connection

Mr. Shinde who is in headoffice was not available on phone and his assistant Mr.Mhatre was told about the facts

Though he promised to look into the matter but nothing has been materialized

Will the authorities take this matter seriously and restore the electric connection for lift, which is not working since last 15 days

Regards & Thanks,

Dharamdas M Prithiani

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Miriela
, US
Sep 18, 2018 3:49 pm EDT

This is not a complain, we're just asking for your help. Please don't focus on getting the electricity back to business only. I have a disabled sister and father that have been without power since Saturday night (9/9/17) at Hialeah Gardens, 33018 (El Prado VIII Condominium). We really need your help!
Thank you.

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Guystuff
, ZA
Sep 04, 2018 6:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

What is going on with telkom orders ?
How big is the warehouse that they still checking for stock since the 8th of january ?

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Marguerite
,
Apr 24, 2008 7:35 am EDT

Have had Direct since Monday -4/21/2008 & already have encountered reception problems every day including today. First off the installation tech was not told I was NOT a Verizon telephone customer. After TV isntallation I had no phone service, he had to back track to re-connect my phone which took quite some time. Nor did he have the DVR I ordered when I signed on for Direct. I spent a considerable amount of time after the tech left being transferred from one agent to another in oder to make sure the $50 fee was waived- if the DVR had been on the order this would not have happened. Also, caused me another day off work to have this installed-- I have since cancelled this option. When I call Direct I get different answers -- one time my tv should be on channel 3 and another on channel 4 -- I asked on Wednesday PM how much time I had to cancel since I already knew I would not be happy w/Direct- I was told 3 days. Called back a short time later and was told cacnellation was 24 hours so a $340.00 cancellation fee. Since I do not have $340.00 cancellation I am stuck for the duration of my contract - April 21, 2009. Very very upset over this whole situation. Very bad judgement on my part.

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Lee
,
Sep 25, 2008 7:12 pm EDT

I'm NOT complaining, I just want to say that we are grateful for you, Center Point Energy, for doing what you're instructed to do. God allowed us to still live in Homes to not or have lights. I have small children. So why get upset with them for what they are instructed to do. Remember SOMEBODY ELSE IS WORSE OFF THAN US. We have a home, our lives, and Our Health. Some still have jobs Others are losing theirs, But WE complain.

May God Bless those who recieve this message.

Jesus is coming soon What are You going to do.

Lord please forgive Me

Love
A Grateful Child of God

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Rosanie Fabian
, PH
Jan 20, 2009 9:49 pm EST

Digitel services started on December 15, 2008 after the installation i try the landline and it work, but the internet connection is not yet okay, bcoz they said the technical staff will be the one to check internet, and i told them my plan is 999 so that the server must be fast also. On the day of installation the landline is also not working, no dialtone. The days pass there is no digitel staff to check it. And then one time i tried there is a connection but it is slow not suitable to my plan. I will used it for 2 to 3 days only and then the connection is offline again. Until January there is no connection. And then i go to business office in dasmarinas branch on January 10, 2009 then i reported them and i askedhow about the billing statement and they said they will be the one to adjust the billing until the connection is already ok. January 11 the connection of internet is still working until now but the landline is not working until now. My concern is why my billing statement is 2, 467.51.
It is unfair your services is not fullfill my satisfaction being your customer. If you dont have any valid reason regarding this matter i will cut my installation as soon as possible. Please email me at rosaniefabian@yahoo.com.

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Colleen Elkins
Elkhorn City, US
Jun 07, 2012 3:47 pm EDT

Ever since Suddenlink went digital in our area, we are rarely able to watch TV and can almost never use the internet. When I call, it's always the same thing. There's an outage in your area and it will be repaired soon. The customer service is rude and you can never get a straight answer. I called a couple of weeks ago and setup an appointment about the lack of internet service and also needed to have the TV cable looked at because we haven't been able to get channels 7-23 since they went digital; not to mention the frequent blank TV screen. When no repairman showed up, I called only to find out they had taken it upon themselves to cancel the appointment because they said the internet was now fixed. Well guess what, our internet was not fixed and we still needed someone to check out our TV cable. Also, we have been long time customers in goodstanding with them. One payment was 4 days late and a $5.00 late fee was added to the bill. I paid it the next month, but apparently because I didn't automatically add $5.00 before I even knew there was a late fee or how much it was, I'm being penalized by having $5.00 added to my bill every month now. Is Suddenlink really that hard up for money? If I had a $1.
00 for every time they told me the outage was fixed, I'd have enough to pay their ridiculous late fee
charge on a late fee charge and still have money left over!

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pnm
, IN
Feb 26, 2011 1:33 pm EST

sir/mam,
as per govt. rule hum delhi me IIIrd floor or maximum 15 meter hight the construction kar sakte hai but govt. ke naak ke neche 130, Sant Nagar, New Delhi-110065 me fifth floor banaya ja raha hai. hum MCD central Zone Lajpat Nagar (Complaint No. 2912) or Town Hall Contant No. 011-[protected] par bhi unauthorized construction ke complaint kara chuke hai par ab tak MCD or TOWN HALL ke tarf se koi action nahi liya gaya hai. mere govt. se guzarish hai ke jald se jald es construction ko roka jae taki beksur logo ke jaan save ke ja sake jo us building me rhte hai.
THANKX

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hungry in colorado
Colorado Springs, US
Oct 04, 2010 8:08 pm EDT

I deposited my check saturday morning at nine am
The teller asks in order to not have my debit card denied when
making purchases, I need to enroll in the overdraft protection program which is entirely free, she says. However Monday evening
when I once again attempt to buy groceries I am denied.
Thanks Wells Fargo I can thank you for no food on the table tonight.
When I am finally able to access my money it ain't staying in that crappy bank no more. It is entirely wrong to not process the checks in
an attempt to corral into some hogwash. Not to mention that everyone wants their pay in two weeks of adavance.

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SuddenlinkAshley
, US
Jun 08, 2012 9:23 am EDT

Hi Colleen - my name is Ashely, and I'm with Suddenlink. I'm really sorry to hear that your experience with us has been less than exceptional. I would be happy to work with management in your area to resolve the issues you've been experiencing with your service. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com.

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sdmember
, BG
Jun 07, 2012 3:48 pm EDT

my co-worker's step-sister made $14307 past week. she works on the laptop and got a $476500 home. All she did was get fortunate and work up the clues revealed on this site www.lazycash26.com

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