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Residential Appliances / False advertising

1 United States

Residential Appliances advertises Same Day Service and 24-7 service. Unfortunately, they do not deliver. After struggling to get service on a refrigerator currently under warranty from a previous repair they did, they refused to schedule same day service the day the unit failed and again the day the replacement part arrived. Despite advertising 24-7 service, they have stated to us that they only schedule 8 appointments a day and do not work nights or weekends. I wonder if they have had a change of management because they have previously given us evening and weekend appointments. We will never use their services again and urge others to avoid them as well.

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