[Resolved] / hotel reservation

Unknown Internet, United States
Contact information:

I searched for a specific Holiday Inn phone number and called it. I got but was assured I could get a cheaper rate booking through them. I did so. After the stay I found out the total for three nights was $100 more than if I had booked directly with the Holiday Inn and will not refund my money. Do not use this firm under any circumstances as their word is not good.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Reservation Counter Customer Care's Response, Feb 06, 2017

    Thank you for sharing your story with us. It sounds like our usual service wasn't followed in your case,

    which is concerning to me. Typically in these cases, we have our support team escalate the case to our highest escalated support agents. We succeed most of the time, but as your case illustrates, not always. I'd like to speak with you to learn more about your case to see whether there's any follow-up we can do on your behalf. If there is, I'd be happy to help. I will call you to see how we can fix this. Or you can reach us at 855-475- 0010.

Jan 30, 2017

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