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Reservation Reward / Unauthorized charges

United States
Contact information:

I made a purchase of computer equipment from TigerDirect.com in November 2005 and apparently checked a line offering a $15 discount. I never claimed the discount but did not realize that checking this line triggered a membership in Reservation Rewards. The Company proceeded to charge my credit card $9 monthly until we discovered the charge on 10/25/08.

After calling the credit card company, we obtained a customer service number to contact Reservation Rewards (RR) and called. They provided a verbal history of when the membership was initiated and how much had been charged. They also acknowledged that I had never cashed in any of the benefits RR offers including the initial credit on my TigerDirect.com purchase.

The customer service person at RR offered no resistance to my request for a total refund which I cannot yet confirm receiving.

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