Reservation Counterovercharging

Ly Dec 07, 2018 Lehi, UT

Over charging taxes and service fee. A $126 room with Wyndam, Greenville, NC was billed to me at $126, plus of $30.37 (which should have been 11% or $13.86) and added a "service" fee of $7.99. Total charge of $165.01!

I cancelled the reservation, but they would not refund. They said the hotel refused to refund. That was not true, I talked with the manager. He said the hotel does not get paid from outside contractors until the guest checks in. I told Reservation Counter that what they said was not true, but they said they "reviewed" the request and it was denied.

Do not book anything through these fraudulent booking agents.

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