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Reservation Counter / hotel booking

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I booked a trip with Hilton Grand Vacations and found out after the transaction was done that it was through a third party ReservationCounter.com. The trip did not give any indication of this being a non-refundable transaction. I cancelled the trip 5 weeks in advance and they would not refund me the money. It was almost $900 in transactions with fees and taxes. They claim that if I had called instead of clicking the link they sent me to cancel that they could have tried to give me a refund. This is bogus. I feel I have been grossly deceived and misled in this dealing. They told me I have to go to my Credit Card company to get the refund. I had to file a dispute with my bank.

Jd
Nov 20, 2017
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Comments

  • Po
      Nov 21, 2017

    Unfortunately, since they won't refund you, your only option is to dispute the transaction with your bank. I hope they are able to refund you at least partially.

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