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1.8 10 Reviews

ResellerClub.com Complaints Summary

2 Resolved
8 Unresolved
Our verdict: When using services from ResellerClub.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ResellerClub.com reviews & complaints 10

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Newest ResellerClub.com reviews & complaints

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9:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ResellerClub.com Destroyed my business, IP on Global BlackList all year, spam off the charts.

after HostGator.com bought this company and gutted it...they managed to destroy my hosting business. Spam was off the charts, our IP was literally on a global blacklist all year long. I've been over-billed and they refuse to return my funds and then when I cancelled my account and I moved all my clients off their servers and told them I cancelled my services and they manually extracted funds out of my account and are refusing to refund me and allege they didn't get my email to cancel the reseller account.

Let's say that their email services is so bad, it's entirely possible they don't get emails from their own clients!

My clients would get east indian companies messaging them about design services and web services before I was even able to set up their accounts!

DO NOT USE THIS COMPANY

Claimed loss: $100 approx, plus the entire loss of 80 clients and inability to send/receive emails

Desired outcome: Refund the over billing and money removed manually from my account.

Confidential Information Hidden: This section contains confidential information visible to verified ResellerClub.com representatives only. If you are affiliated with ResellerClub.com, please claim your business to access these details.

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3:31 am EDT
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ResellerClub.com Too many tickets but no response and resolution to the problem

I am writing to express my deep disappointment with the level of support I have received from your Reseller team. I have been facing numerous issues with a domain name and despite contacting my account manager, the problem remains unresolved.

Not only am I frustrated by the lack of resolution, but I am also disappointed with the quality of support provided since February 6th. 2023 The team, including those in senior/engineering roles, has been unresponsive and unhelpful.

I am at a loss and they arent offering refund so i can change the company, as to who to turn to, as I do not know who owns ResellerClub. If I did, I would have contacted them personally. This level of support is below average and quite frankly, third-class.

I hope you can understand my frustration and disappointment and take appropriate action to rectify this situation.

Reference ID : [protected]

Sincerely,

Waqas

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10:15 am EDT

ResellerClub.com domain

Beware about this company, they suspend and abuse domain from another company and put owner domains to be them customer.

They suspend 2 time the domain and they never give a response they force me to be them customer so they can give me an response.

The domain provide where I have the domain told me is not ok to be abuse about them and they always unsuspend my domain.

They abuse people and domains!

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Is ResellerClub.com legit?

Our verdict: Complaints Board's thorough examination reveals ResellerClub.com as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, ResellerClub.com stands out for its commitment to quality and security. Clients considering ResellerClub.com should delve into its customer service record to gauge compatibility with their expectations.

ResellerClub.com earns 94% level of Trustworthiness

Perfect Trust Endorsement: ResellerClub.com achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ResellerClub.com. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ResellerClub.com has claimed the domain name for resellerclub.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Resellerclub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up ResellerClub.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with ResellerClub.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • The registrar associated with ResellerClub.com has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  • We conducted a search on social media and found several negative reviews related to ResellerClub.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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11:26 am EST

ResellerClub.com abuse mitigation team publicdomainregistry

People, there isn't interest in solving the issue or don't even care to say what's wrong with a problem. One of my domain has been reported in bad faith for caring out malicious activities but it's just a static html website of my customer. It's used just to represent his business. Abuse Mitigation Team Aren't even listening they just try to carry their jobs for the salary that's it and they treat their customers like dogs. Never Recommend this hosting provider to anyone even to my enemy.

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2:05 am EST

ResellerClub.com complaint against customer support agent neha shrivastava

Hi Team,

I need to report the issue I faced with one of your customer support agent Neha Shrivastava

Date : 29th Dec 2018 11:30 IST
Reseller id:- ​285199

I made a call on 29th Dec 2018 at regarding domain forwarding and the agent started explaining thing in as i explained her that do not speak in tech language let me know in simple language what need to be done, agent told to get in touch with the developer they will sort it out. So at this point of time i had to ask for a supervisor of a senior person but was denied saying there is no one available and after asking for them she went and told what needs to be done.

However after the 1st issue when asked of other issue the agent place the call on mute with no answer, was on mute for 45 mins and than the call was disconnecteed, the overall call went for 1hr 30mins of which was on IVR for 25mins.

Appalling service from reseller club.

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12:37 pm EST

ResellerClub.com discontinue vps virtuozzo linux without migration from plesk to cpanel.

I am reseller with resellerclub.

Resellerclub discontinue any services at any time. We face first issue with Email hosting. We face many issue from my client side.

Now they discontinue VPS Virtuozzo linux hosting services. But they not provide any type support regarding plesk to cpanel migration. They people totally surrender.

I am asking some few question from resellerclub management
(1) Server discontinue from your side not our side. So this is the responsibility of resellerclub. Why they not provide proper solution even with migration.

(2) When you not provide plesk to cpanel migration your team is not capable as per your support team tellus. So why you sell plesk panel with vps hosting?

(3) Services is too coastly as per market price but support is nill. Many company provide good solution at cheaper price. Even these company is too small from reseller club. Why not reseller club?

I am very disappointed with reseller club. Because they have not capable team for handle typical situations. When is typical task is come they people totally surrender.

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4:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ResellerClub.com Backup email

Hi Reseller's Dn't buy hosting services from reseller club
Deleted all email backups on 24 April 2014, still not update the backup, today 17-06-2014,
support People send one link http://forums.myorderbox.com/index.php?/topic/4966-mail-issue-on-austin-servers/
Live chat is not available and support people not qualified

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7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ResellerClub.com Elief - SCAM

I have signed up for Elief webhosting in March 2011 and requested service cancellation in the same month as per elief 60days money back guaranty displayed on their website http://www.elief.com/web-hosting.php . I was confirmed by elief billing as per below email about the refund will take 5-7 days, where that was never taken place until then.
—–Original Message—–
From: [protected]@host.elief.com [mailto:[protected]@host.elief.com] On Behalf Of eLief Sales
Sent: Tuesday, March 29, 2011 1:45 PM
To: XXXXX
Subject: [#HHI-836874]: RE: Cancellation Request Confirmation
It should be processed by or before Thursday, as I said before it takes 5-7 business days(our billing department is not opened on the weekends, so those don’t count as business days).
Best Regards,
Richard Rowan
eLief.com Administration
Ticket Details
===================
Ticket ID: HHI-836874
Department: Billing
Priority: High
Status: Open

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globaliweb
, IN
Jun 24, 2011 8:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The vebnest.com company has given me 30 days money back guarantee, but his service is not working, i request there to return my money, but they are not responding me. and not given my money.

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SanDiego1001
, US
Nov 26, 2014 11:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

This may actually be the worst company in the world.. I'm serious. They have NEVER, as in not once, answered a support ticket. Want to call them? No phone number listed. Email? Good luck.

The only hope you have is the support ticket system which has never been answered.

They have a separate log in for the Cpanel which you can not reset the password for. Need to make changes? To bad, Elief.com doesn't care.

This company could not possibly care any less about their clients. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS COMPANY... If you can even call them a company. They're only interested in taking your money, nothing else.

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Jay Knapp
Miami, US
Oct 22, 2011 3:05 am EDT

I've had nothing but an outstanding experience with eLief, it sounds like the same poster is just going around all the review sites trying to bash them..don't listen to him! eLief has so far been the best out of any web host I've ever been with.

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Malik Imran
, PK
Jul 01, 2011 8:00 am EDT

how i can collect my money i have recived a sms from nokia to winning amount 530000 pounds so plz reply me about that and my no is [protected]

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John Steve
Mississauga, CA
Jun 13, 2011 8:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same experience with Elief Magento web hosting
They are the big SCAM
Beware performance is not as advertized on their website, also no customer support

Beware don't get RIP OFF please

ComplaintsBoard
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3:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ResellerClub.com Very Poor And Worst Service From Reseller Club

I have taken hosting service from Reseller Club.. I am facing like hell from there service.. They have very poor and worst service. Their team is worst ever I saw.. They even take lots of time to get confirm whether we can add MIME Types extension or not.. I have submitted a ticket to add MIME Types Extension and Four days passed they are just confirming with their team that whether we can add it or not.. I have software and website development company.. Our Team looking to implement new thing in our but we cannnot do b'co z of poor service from them.. I prefer not to take any service of Reseller Club. They make Customer fool. They have very unqualified team.. Even Kid would have better Idea about hosting then they have. I want to take a strict action against them for taking full money and making customer fool... They also make customer fool when the customer wants live help.. I have taken snap of it

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Dhirajk2u
, IN
Apr 27, 2015 6:11 am EDT

here is the proof

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Dhirajk2u
, IN
Apr 24, 2015 10:39 am EDT

RC Charge Hidden fees on domain here is the detail which i have received from resellerclub Client relation team
Hi Dheeraj,

You can refer to the Knowledgebase link wherein we have clearly mentioned that a domain deleted within the Money Back Grace Period will attract a Domain Deletion charge:
http://manage.resellerclub.com/kb/servlet/KBServlet/faq1451.html

Every Registrar has different policies for their Domain Deletion Period and in the KnowledgeBase article, we have specified the gTLD's and the days for which this period exists.

In case you have questions or queries regarding this, please feel free to write back to us. We will be happy to clear any of your doubts.
We wish you a pleasant weekend!

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indbas
, IN
Jun 17, 2014 4:48 am EDT

yes dont buy resellerclub.com domain and hosting

ComplaintsBoard
D
2:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ResellerClub.com Resellerclub.com and Directi SCAM!

Resellerclub.com and DirectI.com is Scam.
Reseller and DirectI Is Full Scam.Beware From Reseller Club And DirtectI.
Your Username and Password is as below.
User Name: [protected]@hotmail.com
Password: mgafQQupoR
You can login to Online Support Interface using below link
htt support.resellerclub.com/support/login.jsp
Ticket ID 141636 DIRECTIHOST.COM: PLEASE GIVE ME MY DOMAIN!
142740 directihost.com: please need support archive
142902 Banglarit.com: please need support for Unlock this Domain archive
Stupid ResellerClub Suspend My Reseller Account also.
Need Proof Go Here
http://cid-a78aa6327efd8692.skydrive...erclubscam.rar
http://i47.tinypic.com/i2tzk5.jpg
http://i49.tinypic.com/9g9h10.jpg
http://i47.tinypic.com/2s8k3lt.jpg
Now where My Domain! OMG! They steal my domain and Then Sell other.Beware From Reseller Club and DirectI.
Now Look Whois They sell My Domain
http://www.whois-search.com/whois/directihost.com
http://www.whois-search.com/whois/directidomain.com
http://www.whois-search.com/whois/reseller-club.com
If any Q Please mail Me [protected]@hotmail.com and I can send many Proof Voice Recode From Phone call.
I say again Resellerclub.com DirectI scam.
Beware from Resellerclub RC and DirecI.you can loose your domain anytime.Use resell.biz they are fine also you can try Enom aboutreseller.com or name.com.
beware from resellerclub and DirectI

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Sandhya Software
, US
Oct 16, 2019 8:11 am EDT

Dear Sir,
Registered Mail Id deepakdon70@gmail.com update from employee end
but new mail id not clear so login not successfully and forget password option not working forget option raise some error like mail id not registered .
Please solve this issue because working is totally stop and new domain not
purchase .

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PardeepKmr
, IN
Apr 14, 2019 6:19 pm EDT

It's true ResellerClub is a monster company.. they suspended my 5 years old domain and terminated my vps without any notice... And never gave me any backup... Only if you want to lose your data and domain then use ResellerClub... Their support is totally useless and will never respond on time..

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Payalkapoor
, IN
Jan 20, 2015 12:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

First thing is that resellerclub scam is not any visitor, but just a part of ilovevitaly.com which is affecting millions of Websites. They do not visit your Website, they just appears in your google analytics and badly affects your rankings and SEOs. It is trying to misguide you that it is recommended from google, so please be aware of these type of spam traffics which is nonhuman and operated by Russian organisation “Hosting Telesystems network”.

Same problem i was facing in my analytics and then i found this link and my problems is solved now. :-

http://techgnews.com/tips-tricks/resellerclub-scam/

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intexprim.es
, ES
Aug 10, 2014 4:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I haved actiated my account with resellerclub, i haved charged them with money and they have disabled after some mounths my account, they do not respond, they are scammmmm, stay away

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DirectiHost, LLC.
Grand Rapids, US
Dec 26, 2010 6:14 pm EST

DirectiHost, LLC. Is a registered corporation in the state of Michigan and the person who has made post here with this username (or subject matter) is no way associated or affiliated with DirectiHost, LLC.
You need to stop posting under the user name "DirectiHost" especially if you are going to slander other companies.

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Contact ResellerClub.com customer service

Phone numbers

1866 243 3984 +1 (415) 236-1970 More phone numbers

Website

www.resellerclub.com

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