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Order Cancellation Problem

Complaint Rating:  88 % with 17 votes
88% 17
Contact information:
United States
BEWARE!! IF YOU ARE THINKING OF ORDERING BELISI RESDERMATROL, THINK BEFORE YOU DO, CAUSE THEY PUT YOU THROUGH HELL TO CANCEL!! I ordered Belisi ResDermatrol through an online promotion not realizing I would receive it monthly. I didn't notice any great change in my skin, plus they were automatically deducting $89.00 from my checking. When I tried to cancel in January 19, 2012 they kept trying to talk me into keeping it free for 30 days and to call back then if still want to cancel. The female was really pressuring me and because of her thick accent it was hard to understand, but I got her name and stressed I didn't want anymore charges. February 16th called back and got the same female who informed me I would receive an e-mail I had to complete and mail to them. I told her I was cancelling now as they asked so why have to do anything further. Waited never received the e-mail and thought I deleted it as spam. Called again February 29th spoke with a different female with an accent whose name I got and repeated my e-mail to her again. She assured me I would receive an e-mail. Today, March 10th still no e-mail. I called and asked for a Supervisor who the female was steadily trying to re-direct me from. Spoke to a female Supervisor, whose name I took in case this continues, gave dates I called and that I know they have my e-mail address cause they would email me when they were sending a shipment, but couldn't send one so I could cancel. I don't want another, month to go by and be charged $89 . She proceeded to walk me over the phone to their website and page I needed to print for cancellation. WHICH COULD'VE EASILY BE DONE THE 3 OTHER TIMES I CALLED!!!
Complaint comments Comments (4) Complaint country United States Complaint category Cosmetics


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A  25th of Apr, 2012 by    +1 Votes
I Meet the same problem after i've been enrolled into their automatic selling system. You learn that once you have completed the process for the trial... Where is the trial if i have to return the samples to not be billed at full charge for a product that i did not tried...
Anyway i'm not an easy one and i advised them that i was to cancel my credit card... What i did in the next minute following my call to them. Don't loose your time and money... If a company act like this, what about the product...
A  28th of Apr, 2012 by    0 Votes
I also got scammed with this company. They said they would send the cancellation email after I talked to them on the phone but did not. So, I called my credit card company and had the charges reversed and a permanent stop put on the company. They are bad news.
A  2nd of May, 2012 by    0 Votes
I also got suckered into this scheme. If the product were anywhere near what they claim they would not have to scam you into buying it with the free trial which magically turns into the monthly automatic billing and shipment crap!
A  4th of Feb, 2013 by    0 Votes
I also ordered this product and I have sensitive skin so when I ordered it, I thought perhaps this might work for me but it did not, I see now that I cannot use this product and I could not tell this until the "trial" was over. They should allow you more time to try this product because sometimes one cannot tell if their face is going to reject a product or not for a week or two or sometimes even longer than that. I called them as soon as I started experiencing some problems with the product and cancelled my shipments and the Asia girl on the line which I could not understand said that I could not get a refund because they had determined it to be a legitimate charge. She also said that they were already sending me a second bottle which I have not received yet, but she said it had already been mailed. I don't believe that, but anyway they will not refund the $89.98n that they charged me. That little jar is not at all worth $89.98, it is a big huge rip off and so I am hoping that no one else makes the same mistake as I did ordering this product that is certainly not worth all the hype. It does not work as well as they thought and for me, apparently I was allergic to it. I am totally dissatisfied with their product and the big hype of the ad is just hype and not at all true. Don't buy this product, they will scam you like they did me.

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