The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

ReplaceYourCell.com / Scam

1 Brooklyn, NY, United States Review updated:
Contact information:

I purchased a Samsung Blackjack i607 on July 16, 2008 knowing that I was going to receive a "like new" Blackjack. When I received the phone it would turn on however it would not charge in my car, on my computer or using the wall adapter.

I followed their strict return rules, e-mailed them, waited three days, Deena (a customer service rep) responded with a form to fill out. They then sent me a new battery and charger which still did not fix the problem. I e-mailed them again and waited 2 days. Deena sent me another form to fill out and then I mailed back the phone (at my cost).

After a week of no response, which they told me they would once they received the phone, a package arrived at my door. Jokingly I said, I bet they sent me the same phone and sure enough, THEY DID! It had the same microfiber stuck behind the screen that I had noticed on the first phone and although they gave me a new wall adapter, the phone still did not charge, and worse, this one didn't even turn on.

It has been over 3 weeks and I still have yet to receive a properly functioning product and if I do want to return the product they are asking for a 20% restocking fee! THEY NEVER SENT THE 'LIKE NEW' PRODUCT THAT WAS DESCRIBED ON THEIR WEBSITE.

STAY AWAY FROM REPLACEYOURCELL.COM!

Ke
Sort by: UpDate | Rating

Comments

  • Cu
      27th of Aug, 2008
    0 Votes

    I am the rep mentioned in the article.

    We always strive to make sure our customers are satisfied and happy. It’s when customers don’t contact us right away, or waits a month or two down the line to contact us that things become difficult.

    The customer who left this comment left it before we finished taking care of him. He ended up getting not only a pre-paid return label to return the merchandise, but a full refund (including original shipping costs).

    Here is the letter he received:

    From: Customer Service
    To: Kenneth Dellovo
    Sent: Wednesday, August 6, 2008 10:30:04 AM

    Ken:

    I deeply apologize for this situation. Things like this don't happen often. Apparently, there had been a problem with the batch of Blackjacks we had, and we have had to have some of them sent back to us. We get these phones in bulk from a dealer, and they had some kind of error with the lot your phones came from. Not all of them have had a problem, but some did and that was enough for us to pull them from our stock for the time being and accept all incoming returns of this model.

    At this time, I can offer you two things: I can offer to exchange it for any other phone you would like on our site at no additional cost to you (and/or pay you the difference if the phone is cheaper than the one you bought) or offer you a full refund.

    In either case, I will have a post paid label sent to your email address (this one) so you can mail us the phone back. Look for it by the end of the day; it will be coming to you via UPS. Just stick it on the box and have it sent back to us.

    I will attach an RA Form to this email, and your RMA# is XXXXXXXX

    Again, I do apologize for the situation, and hope you get back to me soon to let me know how you would like to proceed.

    Thank you.

    Deena

    And he replied:

    From: "Kenneth Dellovo
    Sent: Wed, August 6, 2008 12:19

    Deena:

    Thank you for your prompt response. I will accept your offer to return the phone for a full refund to my paypal account. Attached is the completed RA form. I will also include one in the box I am returning to you along with the RMA#. I will keep an eye out for the UPS label.

    Thank you for taking responsibility for the situation.

    Ken


    And after the issue was resolved:


    From: Ken Dellovo
    Sent: Fri, August 15, 2008 12:13

    I received the refund. Thank you for your help.


    He published this rant before we even finished resolving the matter, and ended up getting what he wanted in the end. We acknowledged we made a mistake, and we lived up to our satisfaction guarantee.

  • Ke
      30th of Sep, 2008
    0 Votes

    This is true. I did receive a full refund in the end. It was just a very frustrating experience to buy a phone, send it back and forth TWICE, only to finally end up in the same situation more than 4 weeks later without the phone I was hoping for. However, these are the risks you deal with buying online.

  • Mr
      18th of Jul, 2010
    0 Votes

    Wow... I'm glad I saw this complaint before deciding to buy from replaceyourcell.

    While it's good the company did take responsibility in the end (they probably saw a few of these "rants" first), their response here was VERY unprofessional. You don't disparage your customer and give his full name out online. How pathetic. You'd probably be facing a lawsuit if you tried that with me.

    Besides, he was obviously right about the quality of the product and the "company" returning the same (or another) defective phone to him.

    Sorry for your problems, Kenny, but thanks for helping me avoid this place.

  • Do
      23rd of Dec, 2012
    0 Votes

    Wow, sounds familiar today, 12/22/12...just got my phone from them today...it will not even turn on...rats! Hope I can at least get a phone that works from this outfit, I would rather buy US made work boots than a cell phone any day! This was a frustrating episode for me as I am headed on a trip with our Youth group to KY and need a reliable phone...had an issue with my old phone with it breaking at work...I will survive though! Not looking to shop with them agian

Post your comment