I ordered a used/refurbished Nokia cell model 6170b. By the time it arrived, there had been a change in my cell contract situation and I did not need the replacement immediately. It remained in the original shipping box unopened for several months. When I did need it several months later, I discovered that the phone replaceyourcell.com had advertised as fully refurbished and in good operating condition was none of the above. They sold me me an obviously un-refurbished phone, presumably one that the previous owner had sent in for repair, and replaceyourcell.com resold it to me without repairing it. The on-off switch is broken and barely functional. It still had the previous owners personal photos, personal contact list, call history, etc. The cover doesn't fit correctly. But the biggest problem is that THE PHONE IS NOT FUNCTIONAL. It does not work. The supposedly refurbished phone is a dud. They obviously obtained a faulty phone from someone else and just sold it to me "as is" instead of refurbishing it as they claimed.
The kicker is that because of their strict return policy, I am simply out a hundred bucks.