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Repair Master / Refuse to honor and pay for repair

1 2200 Hwy 121Bedford, TX, United States
Contact information:
Phone: 8002923355

I bought Electrolux washer and dryer from AJ Madison and had them delivered to me in Texas in Jan. 2009. At that time i bought a warranty from Repair Master for three of the appliances i bought, the washer and dryer and the refrigerator.
I have needed nothing on the dryer or the fridge, but the washer has been a different subject. Here is what has happened. The drawer on the soap dispenser is not right, it is that simple. I had to call them twice, once the spring was broken and this time the drawer stuck in and i had to work to get it out. Now the first time repair master sent someone they fixed it and paid for it, this time they refuse to pay and i am got a nasty letter from the appliance place that sent the repairman saying i have to pay or they will file charges for "theft of service". Now i know that is crazy but even crazier is repair master because now they say they will not pay as the repair man said the dispenser was not broken. Have you ever heard of someone having muchhasen by proxy with a washing machine! The woman at repair master was just plain nasty and i just want to say to not to purchase a warranty from these people, they will not perform. Thank you

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