The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In / unfair cancellation fee

1 Columbia, CA, United States

I made a reservation with on june 8th, 2015. I never received an email or mail confirming the reservation until yesterday august 13th. The email I received was to confirm the car reservation and that the amount that was going to be charged on my credit card would go thru the same day.
Since I thought the rental hadn't gone thru initially because I never received confirmation, this took me by surprise. I had made different plans regarding my transportation. So I proceeded to cancel. They stated that I would be charged $40 dollars cancellation fee. My trip is not until the 9th of september. I don't think that a cancellation this far in advance should be subject to such penalty. I am very upset. Will not be using this business again and I will advise anybody that is thinking about renting a car via this company, to stay away from this company. Consumer beware!

Aug 13, 2015

Post your comment