rentalcars.com / no refund
We rented a car through Internet, rental cars.com which belongs to travel jigsaw. After reserving and paying for the vehicle, we immediately changed the pickup time from that evening until the next day. When we arrived at the airport rental car agency, were no cars available. I called and wrote emails asking for a refund, but was told to wait until the end of the rental period...10 days.. to demand a refund.
Ten days later, I filled out the request for a refund, but the answer was to wait for up to 28 days. Now it has been over a month and we are still waiting to be refunded. I find this highly unacceptable. it has been now 6 weeks that this company is holding our money and I don't know when we will be refunded.
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