SUBMIT A COMPLAINT

RentalCars.com / additional fees 100% increase in cost

United Kingdom Review updated:

I believe that this is the first time in my adult life that I have been so thoroughly fleeced by hidden fees which doubled the cost of the product I purchased. I rented a car through rentalcars.com. I conducted a search on their website, selected based on price, entered my credit card details and paid in full. When I arrived at the location to collect the car (Schiphol airport) I found that there were additional fees that DOUBLED the cost of the car. I wrote to rentalcars.com upon my return home and was told AFTER the whole transaction about the fees. Instead of apologizing or splitting the difference, as I suggested, then sent me information that I needed at the time when I made the decision:

Thank you for your email.
Fees to be paid locally for your reservation is:
Mandatory local fees

* Airport Fee - €59.50 per rental
* Premium Location Fee - €29.50 per rental
* Road Fee/ Road Licence Fee - €3.00 per day

Kind regards,

Amy McVey
Reservations Department - rentalcars.com
Floors 2-5
St. George's House,
56 Peter Street,
Manchester
M2 3NQ
UK
e: [protected]@rentalcars.com

Sort by: UpDate | Rating

Comments

  • Ho
      Jul 09, 2016

    Yes, this is how they make money. Stay away from this company unless you enjoy troubles.

    0 Votes

Post your comment