SUBMIT A COMPLAINT / Exorbitant Internet Travel fee

1 Japan
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I used twice in the course of a month to make reservations for a car rental in Denver. I was very happy with the price I was charged by the car rental companies (Alamo and Dollar), and at the end I paid what I had agreed with them. When I returned home, however, I found that had charged me an "Internet Travel" fee each time, which exceeded the cost of the rental itself by an enormous amount. The cost at Dollar Rent-A-Car was Y12, 971, but charged me Y27, 605, more than tripling my costs. The cost at Alamo was Y39, 759, but charged me Y74, 160, nearly tripling it. I saw no indication of such charges when I made the reservations, or else I would not have used their services. I will report this to my credit card company and the police as well.

Feb 22, 2013

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