SUBMIT A COMPLAINT

Rentalcar.com / Exorbitant Internet Travel fee

1 Japan
Contact information:

I used rentalcar.com twice in the course of a month to make reservations for a car rental in Denver. I was very happy with the price I was charged by the car rental companies (Alamo and Dollar), and at the end I paid what I had agreed with them. When I returned home, however, I found that rentalcar.com had charged me an "Internet Travel" fee each time, which exceeded the cost of the rental itself by an enormous amount. The cost at Dollar Rent-A-Car was Y12, 971, but rentalcar.com charged me Y27, 605, more than tripling my costs. The cost at Alamo was Y39, 759, but rentalcar.com charged me Y74, 160, nearly tripling it. I saw no indication of such charges when I made the reservations, or else I would not have used their services. I will report this to my credit card company and the police as well.

Pa
Feb 22, 2013

Post your comment