Rental Car / Rental Car
Rented a mid sized SUV in Fort Myers Florida. The agent promised to be the lowest price competitor. Agreed on $400 for 7 days. Verbally refused the insurance. When we dropped the vehicle off, the charge was over $800. It included liability insurance, uninsured motorist insurance and a charge for an extra day because we dropped if off 30 minutes later than we picked it up! Talked with customer service twice. Never received the follow up calls promised. Received an additional $35.00 charge 5 days later on my credit card. No one can tell me why. Waited on hold for 20 minutes today only to be connected to a superviser's voice mail. Terrible experience!!!