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Rent a Center / mgr. emry grayson

1 Waterford, MI, United States Review updated:
Contact information:
Phone: 248-681-1500

I rented a refridgerator, paid a payment, the next time I paid for one month, this time when it was due, I was a few days late, the Mgr. Emry Grayson sent two of his people to pick it up, however upon their arrival I had the money to pay and to keep the refridgerator another two weeks, after that time I will not be needing a rental refridgerator, I talked to him and he refused to let me keep it even though I had the money and it was full of food, about $150.00 worth of food. He was very nasty to me, his speech was slurred, he was not making complete sense and the he proceeded to hang up on me, I was not being rude to him, I just couldn't afford to lose my food. I am filing this complaint on behalf of myself and my daughter, I will also be seeking the $150.00 to replace my food.

Thank You
Cathey Self
8124 Eldora Blvd.
Commerce, MI 48382
[protected] Cell
[protected] x 1750 work

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Comments

  • Be
      2nd of Nov, 2008
    0 Votes

    HERE IS THE PROBLEM PEOPLE IT IS NOT A CONTRACT IT IS A RENTAL WITH THE OPTION TO PURCHASE JUST LIKE GOING TO BLOCKBUSTER YOU PAY IN ADVANCE IF YOU IF YOU ARE SET UP ON SATURDAYS THAT IS NOT A DUE DATE WHICH WOULD IMPLY A GRACE PERIOD FOR A CONTRACT THAT IS THE DAY THE ACCOUNT EXPIRES AT WHICH TIME YOU HAVE THE OPTION OF MAKING A RENEWEL PAYMENT AND FOR ALL OF YOU THAT DO NOT UNDERSTAND WHY THAY KNOCK ON YOUR DOOR IT IS BECAUSE THEY HAVE THE RIGHT TO REPO THE MERCHANDISE ANYTIME THEY WANT (RESERVE THE RIGHT TO REFUSE SERVICE)AND IF YOU CAN NOT HONOR YOUR AGREEMENT THEY WILL PRETTY MUCH YOU PAY OR THE MERCHANDISE DOES NOT STAY

  • Je
      15th of Apr, 2009
    0 Votes

    they should not have taken the refridgerator from you being that it was only 2 days exp. and you had the money to pay on it. The contracts do say there is not a grace period but they also say all you have to do is pay the reinstatement fee (past due fee) $5.00 after 3 days of being past due. in which case why are they not allowing this for you when its aparent they do for other people. I call that favortism

  • Om
      25th of May, 2009
    0 Votes

    I keep reading these and still don't see a problem like the one we have.
    We have been renting a big screen TV from RAC for over a year, and a lovely kitchen table, months ago, my son had a keyboard sitting on top of the TV, it fell and broke the corner of the screen, you can still watch the tv, just some lines on the far side, when we asked RAC how much it would be to fix, they said 1, 000 dollars, we of course don't have that kind of money, and asked if they could fix the tv, and add damage cost extra to our payment or take 50 dollars a month on the damages until paid in full. NO they said, one lump sum only. Well months go bye, we of course didn't get it fixed, my son gets laid off from his job, we ask RAC to take back the table and tv, they come right out and get the table, but no on the tv, we ask again.. take the tv and we will pay 50 a month out of my SSD per month. NO .. they say.. so we make a couple more months payments while son was on unemployment. Now, his benefits are gone.. RAC agrees that we can make one weekly payment (60 dollars) per month, so we did, now last week a store employees comes to the door, again I say.. "To get the tv ? " "NOOOO, he says, just have son call the store", my son calls, and offers the one payment, the manager refuses.. "Has to be 2 payments" we don't have 2 payments, car exhaust fell apart that day before, car is in the shop, rent behind, not even going to talk about power and groceries and meds etc.. sooo, RAC wouldn't accept one payment and told my son that legal action is going on now against him. MY son goes in the store saturday, with 3 of his college friends as witness and tries again to make the payment.. was refused again, RAC will not come to get the tv, will NOT accept a payment, will NOT accept a monthly payment on the damage.. I don't understand this at all. It makes more sense to me for them to come and get the tv, repair it, rerent it out to someone, let us pay the damages per month. What are they out ? any suggestions ? we are trying to find legal aid to help us .

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