Rent-A-Center
reviews and complaints

I was attempting to purchase a bedroom set through your 6 months same as cash offer. In less than that time I've had to have my set repaired 2-3 times. Not due to misuse, the bed frame literally will not fit 2 adults without breaking down. After this last time, when the RAC employee got to my house to assess the product damage, I told him that I would like it picked up instead. I'm no longer interested in purchasing anything, but the mattress from RAC and he agreed that they would pick the product up the next day (Saturday October 19) between 3-6pm. After being inconvenienced with a poor quality product I'm unable to use, waiting for RAC for times they don't show up, they AGAIN do not show up. Now here's where the egg is on their face, I'm moving this weekend, if the product is not picked up by Sunday October 20th I will have no choice but to leave it for some unfortunate soul to have. I will not create space for worthless product.

I called the store today to ask about the bed I order two weeks ago. (The time they said it would take to get in) It was a new girl girl (2months new) who said she needed to call someone and would call me back. 2pm rolls around still no phone call, so I call again. Megan told me the new girl was on the phone with them right now and she would call me back in 5 mins with info regardless if the new girl was off the phone yet or not. It is now 515 and I called them back. A Male answered the phone and asked what I was calling about and I told him I ordered a bed and was trying to figure out when it would be in. He laughed. Then put megan back on the phone. She told me she instructed the new girl to call me because she was going to lunch. But no one ever did. They have no info on my bed. Not where it is, how long, just that its enroute. And could not give me any info because the place was already closed. Was it closed at 1115 when I called? Was it closed at 2pm when I called? The lack of communication between employees and employees is terrible and the lack of communication between a buisness and costumers is appalling. I was hesitant to even use Rent a Center because I have heard rumors. But the bed I order is amazing and I really want it still. I even paid in full a extra night stand. I would still like to have the things I have already paid for. But I dont know who what where when why... I dont know nothing and between the extra night stand, bed set that comes with a night stand dresser and mirror, and the mattress I had to prepay almost 500 just for them to even order it. I'm extremely disappointed and if they cant get me any info on my bed I will have to ask for money back. And I really dont want to. I'm in love with the set I order I just dont see the store actually getting it to me.

I sent in my washer for repair. I live in Paradise, California. While my washer was getting repaired the Paradise store closed permanently. My account was then transferred to the store in Chico, California. I had to call them to see if my washer had been repaired as they didn't call me. It was so I was trying to make arrangements to get it delivered. I work all day so I had them call my wife but they did not get a hold of her. They took it upon themselves to set up a time for the 2nd of October. I recieved a voice message saying no one was home. I called back and made arrangements for the 9th of October. They never showed. They called me today to get a payment as I have one left and they were nice enough to extend it for me as I have been a customer for years but with the other store. I asked why they never made the delivery they said they never have drivers on Tuesday. I have made arrangements for the 20th of October which I will be present. I am withholding final payment until my item has been delivered. When this is done I will never do business with rent a center again. I will go to Aaron's no matter how much more they charge. As I work for a very big company I will do my best to spread the word about how unprofessional and dishonest this store is.
Good Day

My name is Marie Lauture. I never received such horrible experience dealing with a business EVER. I rented a dryer at Rent-A-Center, and I must admit that I'm late on paying. Your Spring Valley location and employee Jocelyn is very unprofessional. She calls my place of employment, asks to speak to my manager, and asks personal questions. She also states to my manager that she would make a personal appearance at my place of employment. I only owe a little over $200, and she's harassing me. You really need to retrain your employees on how not to talk when calling customers. I also work retail. Unacceptable. Last time I ever do business with your store.

THIS COMPANY IS A SCAM! I have already paid $1800 on a $1000 bedroom set and they are saying I still owe $467. I am not paying this company another dime! Now they are making threats over the phone. I am seriously considering getting my family lawyer involved. What these people do is NOT right! And they put a bunch of lies in their computer. They said I had a mattress from January to May but they came and picked up the mattress immediately because I called and complained bout how terrible and disgusting it was. They have it in their system that I returned it in may and thats why I was charged an extra $800. DO NOT USE THIS COMPANY!

My Husband And I Rent A Stove & Fridge From Rent A Center, Address: 2004 2nd St, Richlands, VA 24641. We Are ONLY 8 days late on our payment because my husband had a heart attack and has been in the hospital. I've been by his side since his Heart Attack and I finally got a chance to go home and get a shower and change my clothes. I check my voicemails and there are several ! as soon as I got the voice mails I contacted R.A.C to let them know the situation ! The guy Billy was VERY Rude and Couldn't get it through his head that THIS is an emergency ! he threatens to send someone to pick up the merchandise even though we're only 8 days late and we've rented from them for 3 years now and have even paid off some of the things we've gotten. I offered to make a payment when I get paid, but they wont accept it !

RENT A CENTER IS A BUNCH OF BULLIES !

I am currently 8 months pregnant and decided to get some furniture with rent a center. I was told the set I wanted is not available and to choose another set and they would make sure the store has it. I chose another set, finalized the paperwork, and scheduled my delivery. The day of the delivery I got a call stating that they do not have the pieces for the set and that they do not know when they will be able to get it or do anything about it. I already took apart my other furniture and paid people to move it out. I currently have my bedroom items all in the living room and there is no space for my children or myself. I'm very upset with my first time purchase and can't believe that there immediately issues with my first purchase. I'm 8 months pregnant and this is not what I need to be dealing with. I'm still waiting on a return call from rent a center with a solution and it is almost 6 so I have a feeling the stores will close and no one will give regard to the situation I've been put in because of a mistake on rent-a-center's end.

This is robert mckeever i rent a washer from logan wv rac, my washer stopped working i called took them a week to get it, then brought me one that didnt even work. Now its gunna take another 5 days to get one. I called to get a couple weeks free cuz im paying for something i cant use the assistant manager was a [censored] to me. I never miss a payment and i think since its took 2 weeks to get me something to use i should get 2 weeks free. Im highly pissed and ill never go through rac again.

I moved from an appartment on 514 west 16th street in erie pa, to 1917 chestnut street in erie pa. I have to move the couch due to one lame dead bed bug I didn't get off of it from the building we lived in. That is strike one on rent a center at 18th and sass in erie pa. Strike two came when the delivery people left while dropping off a washer and dryer, left my front doors wide open so my dogs and cats could go outside. Strike three is the bs "not taking the stuff back because of bugs." took the tv and stereo, so you have two choices bring them back freely. Since everything was told by josh the store manager. This oct, everything but the washer and dryer would be paid off. Doesn't take 2yrs to rent something. I worked for rent a center in harborcreek, aarons, rent one and other in erie and the county. So you can add scamming to your list of strikes. I will have no issue taking it to court, and I will win again with these matters. I'll have my stuff back fully paid along with extra cash in pocket. Want to avoid this all then return it, fire josh and never lie on me or my family again. Fyi there aren't bed bugs in my new place, so the lady that was here to take the stereo and tv, used def of character and slander. I'll be pressing charges for that as well.in the long run, it's would be cheaper for rent a center to bring the stuff back with nothing owed, and to avoid your bs again, i'll rent from someone else that won't scam or launder money from customer contracts.. My name is john byers call me at [protected], hope to hear from you soon. Yes I record all conversations calls on my cell, so be warned and wise when you call god bless and have lovely scamming life...

I'm writing to you guys to file a complete of harassment from the Belfast Maine store. They have called me 4 times today and it's only noon. I have a newborn son, I told them I'd pay them on Friday, they keep calling me and they've called my father. This is going to far! I suggest they back up. To call my father, to call me 5 times a day is ridiculous I told them I'd pay them Friday. So the harassment needs to stop

I have been a loyal customer for over 20 years (blue island, il (moved to) calumet park, il) with very little issues. The female manager that is there now is a liar and very unprofessional ! i have never seen such ignorance in my life from someone who is representing a company ! first my 65 inch lg screen went out so they sent it out to be repaired 2 weeks later it went out again so i requested to get another (the exact same) i explained to them that i only wanted a lg (not a samsung) i do not like that brand at all. Everything i have purchased from them is a "lg" (and believe me i own a lot from rent a center). However, i was told that i had to get a temporary 65inch samsung until they could find my replacement. This has been going on for about 6-7 months now! i have repeatedly ask for my "lg" replacement to the point that i have called corporate with no help at all ! also a sad situation ! unbelievable ! i am sorry i ever gave this company one dime of my hard earned money! not to mention all the interest! of course, 20 years ago i had hardship and needed the items i purchased, but not 3 years later. The service and the convenience was the real reason i continued my relationship with the company. I have also asked the manager and the employees not to call my job! which is a joke..! because i pay ! actually, i now pay online just so i won't have to deal with the lies and ignorance. Never did they have to come to pick up any items from my home..! trust me i am so through with is company i will never return ! and i will continue to let everyone i know about the service and manager unprofessionalism of rent a center !

We went into your Rent-A-Center store on Central and West and they deliver to bed but they damaged it trying to get it into our apartment I notified the rent a center office they said they would send somebody out right after the holiday no one ever contact me in regards to it and I contacted the store and they told me that they will do something about it but never contacted me

I was renting a laptop and I was only behind one payment. They came to my apartment banging on my door and was so loud saying that I needed to give him his laptop back so I gave it to him because I didn't need my neighbors in my business plus they would call like a week before the payment was due. I felt bullied and what I gave them in payments I could have bought a new laptop which I did. I will never do business with rent a center ever again or refer anyone.

Rent a center has come to my job, my home ... Searched all over my porch and inside my windows, scared my young child, follows me, calls my job, my family ... Waits for me outside of my home. I do not want them calling my job, or coming to my house scaring and harassing my family. I've asked for them to stop and even have videos and photos of the stalking. Looked outside my place for over an hour, even ripped up all the grass in front of my stairs. And touching my personal property outside went looking in my car ... I WILL BE KEEPING ALL RECORDS AND TURNING THIS OVER. THIS IS INVASION.

I have been a loyal cusmter for years. YEARS! I have never had a big complaint, small one that were fluxed! The store manager at there store in north Adams, Massachusetts, I thought was nice. And good person who wanted to make sure you were taken care off: but over the years being told certain things, being lied too, being talked about bye the employees and then having confirmation that I was being talked about. Your told stuff too keep you quit. If you order something your told a dated, half of the time the time is never in time. They go threw employees like water, all you want is too be treated like a person and too have what you pay for be in good condition. To have your stuff destroyed buy the employees. And then if You get a washer and dryer forget!' If something has too be replacewd it takes months. Or your told your stuff finally came in. When there just taking crap from out back and whipping it off and telling you it's new! And tweeting them sipping it off! Not coming out of a package! I just wanted them too keep there word when they tell you something.
All the money that I have shelled out to this company. They send out surveys that they want you too fill out: well make sure your don't tell the truth cause if you do them they won't let you rent from them. I was told too lie on them too get the store 100 percents. You only get that when you do your job. I will not lie too give you good reviews when your treat like crap(Lieing too me). I have shelled out well 25, 000 too this company. The Manger there should not be a manger. He can't do the job by sticking too his WORD!' Items your rent can be in good conditions and buy the time it arrives at your house be destroyed! I'm hurt that I was talked about in a Manner that was totally unprofessional. So because I told the truth on the surveys I was told we can't make you happy. So we can no longer have your as a customer! All the money I shelled out at the end for a washer and dryer set. I should get my money back! The Manager is a lier, he promise you stuff then forgets what he tells you. All the years there I have never been told so much [censored] lies that it makes me so mad. I have more too say! But I don't have enough room too write it all. Bad Customer service. I don't for see this store staying open much longer. Not if Customers are treat like I was. Loyal loyal customers.

I signed up for a washer and dryer. When I signed up I was supposed to be put on bi-weekly payments and they put me on weekly therefore causing me to always seem to be behind when I wasn't. I was supposed to get new products and I actually got a used dryer. I have asked them to work the payments out with me to be able to maybe defer a payment so that it would catch me back on track. I want to do business with this company but they're making it extremely hard. The location at 2009 North Broadway Knoxville Tennessee are so rude when you try to express issues that they make up every excuse possible why it's our fault and not anything they can do about it.

I, Wanda Sykes have been an customer for many years. I agreed to pay for an Father's Day special of 2 TV's in 2015. I was given an old outdated 60 inch smart and an 32 inch. In 2016 I contacted the BBB and your Corporate Office about monies being pocketed by an certain individual on the West side of town and his constant rewrites to cover what he was pocketing. Long story short that person was promoted and I was not offered an resolution. I was sent to Rent a Center on Main St. The manager there was named Vincent. I turned in the 60 that I paid over an year on for an more recent 60. Vincent sold the out dated one for a little over 400.00 because that's all the TV was worth in the beginning. Once I exchanged the TV I was rewritten all over again for that same bundle and started completely back over. WHICH ISN'T FAIR! 3 years later still paying and the 32 was just written off 7/18. I had also went into an agreement on an 4000 w stereo as well. On 6/18 to 10/18 my amount owed stayed at 1410.00 on the stereo. From my receipts Vincent, Karen and Eric were taking payments for months and not taking my remaining balance down AT ALL. On 10/19/2018 Karen and Vincent were the only 2 people in the store. From my own calculations 1845.00 was the amount owed to pay off my washer and dryer, 1900 w stereo, and the 4000 w stereo on an early purchase agreement which Vincent prevented. Instead I have an receipt that 1048.00 purchased the 1900 w and the washer and dryer. The remainder of the money was kept by Vincent which would've paid off the 4000w as well. I was called in 2017 about the 1900w for half off which after taxes was 500.00. Which nearly nothing else was owed on it by 10/17. But Vincent still took 1048.00 to pay off the washer and dryer and the 1900 w stereo. Vincent, Karen and Eric were taking monies for months on items and not applying any of it to remaining balances. I have a lot but not all to prove my case. Like I said on 10/19/2017 I took nearly 2000.00 cash into Vincent. He prevented the early purchase option on the stereo and also denied me the pick up where you left off option as well. I had an 3000 w stereo that I had paid on over a year that I returned in 2017 that I named Bentley. I got Bentley back and then came in to make an payment and turned Bentley in for the 4000 w. Even though Vincent deprived me of the programs I still kept making payments on the stereo with him constantly denying me of early purchase and pick up where you left off. Long story short Vincent took over and 1000.00 for himself without applying any of it towards these items and I think Karen was part. 11/17 I was charged 334.00 for the TV bundle, the 4000w stereo, and an computer with an built in modem that I paid 20.00 rent to take home on 10/17. On 12/17 was charged 334.00 for the same thing. Then in Jan. Of 2018 Eric tried to charge 490.00 for the items. I turned the computer back in and had words with Vincent about the monies he had taken. They became hostile once I accused them of taking monies and not applying any of it towards my stereo like I requested. Almost an year later next month they still wanting monies. They repossessed my stereo on 7/7/2018 which was paid for and supposedly kept it in the back room until I picked it back up. The stereo that they picked up had no damages at all and the stereo that I got back did. Either way I am in preparation to take them to Court because I'm constantly getting all my monies taken and pocketed by numerous employees and being harassed for more. I have paid triple for that TV bundle and constantly dealing with theft and rewrites. I don't owe any more monies to RAC but they are NOT trying to hear or see that. So hopefully an judge will. I contacted the BBB before concerning these tactics that your employees are stealing and harassing at the same time and your Corporate office sent me to an even bigger snake and store. It took 7 days to respond back in 2016 and nothing was resolved. So I am prepared to fight and expose RAC for it's practices. Fraud is one of them.

I have had an account with this particular Rent-A-Center for a year, since September 2017. I have had nothing but bad experiences. I have had 3 bedroom sets, all of which fell apart within a couple months and had to be returned. One of which was delivered to me as "new" and when they got to my house I wouldn't even let them bring it in because it was completely water warped and looked like it had been through a flood! I have also had a living room table set, which was fine and the only thing I didn't have an issue with. Most recently, I had a Dining Room Set, and washer dryer set. The "new" Dryer stopped working within a month and had to be sent off to be repaired. The dining room set chairs kept falling apart (the legs of the chairs wouldn't stay together) so I returned it within 3 months of having it. So currently I still have a washer Dryer set, until today that is.
I have always made on time payments, every time. With exception to my last one which I delayed, and was supposed to be paid today, 8/31/2018. I spoke with the manager Heather multiple times over the past week about when I would be coming in, because even though I stated when I was coming in apparently they didn't believe it, or didn't put it in their system. Either way that is not my fault. So today on 8/31 I got a call around 2:30 PM from the Asst. Manager Thomas, Calling to "make sure I was coming to pay today". I understand that that it is their job, but when I have spoken with the manager multiple times to verify when I am coming it gets a little ridiculous for them to call me 12 times a week to get the same information. So I said "I don't understand why you guys keep calling me and I would appreciate if you didn't call over and over again when you can see in your system that I am coming in today". So the response I received was. "Well we appreciate on time payments" and then I was hung up on.
This store is always a mess, nothing I have ever received has been new, and their customer service is CRAP. Just avoid them, trust me.

Nina is a manager in Chatsworth ga and was the rudes person ever. I have had nothing but problems since me n my boyfriend sign the papers they were late on bringing me the couches and didn't even give us a call to let us know. Where they finally brought me the couches they told me it was gonna be so much off the couches bc they open it up in Tennessee and put it on there floor bc they didn't go get it when they were suppose to. They never ask me which payment method I wanna weekly, biweekly, or monthly. I wanna monthly I call three different weeks to get it switched over n they said they did but just turn around n put it off for a week, didn't tell me I had to pay extra or anything. I call the fourth time n they finally tell me I had to pay a reminder balance n a whole month payment up front to do it. I didn't have the money to pay 183.13 to switch it over this week so I just went on the app to pay the week price until I can switch it over next week. I tried it three different times it said my payment could not be process, so I went to look at my bank account and they charge me those three times I try to call the manager Nina to talk to her bout it. I was mad but was not being rude. I explained it to her and the first thing she says was well you pretty much paid the amount to switch it over laughing at me over the phone so than I got mad. That's no way to treat anyone. Than she goes on telling me it's not showing on her side and I tell her it's not bc it hasnt process yet. I came to the store she already giving me attitude I try showing her the proof and she didn't even wanna look at it. They told me they can't give me a refund back for my stuff I told them I didn't won't the couches back. He name is Nina Franklin. Please do something about her.

I phoned the kinston nc location and inquired about getting a refrigerator and was told on the phone that it would require a $10 fee to start a new contract no credit needed and in most cases next day delivery and set up or next day if it was late in the day. Well i drove over there today and was told that they do not honor the $10 start program that it was only for corporate locations not privately owned stores however the $10 signage is posted all over this store and then was told it was credit based you can only get the $10 down if you are proved to be credit worthy with a bureau check.. This location or Rent a Center in general will NOT be getting my business or my money i dont have a lot to spend but i damn sure can choose who and where i spend it with. FYI i wrnt to Aarons got my fridge with dollar (one) down and taxes will be delivered tomorrow 08/17/2018 @10 am..so thanks for not renting to me got it cheaper and a lot less stress..