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Rent-A-Center
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4.5 2837 Reviews

Rent-A-Center Complaints Summary

84 Resolved
377 Unresolved
Our verdict: With Rent-A-Center's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
10:12 pm EDT

Rent-A-Center late payment excessive force and harassment

Iwas in the shower when I heard knocking on the door, so I continued my shower, I then heard someone knocking for literally 5-7 min straight, so I jumped out of the shower quickly and headed for the door and looked out of the peep hole, and seen it was r. A. C., might I add I bought nothing from r. A. C, someone in my household did, I opened the door furious and asked the guy what his problem was, and told him I had a infant sleeping right on the couch. He said" you should of answered the door! I explained im not the one he wants to talk with, and went to shut my door, then the man kicked my door in! He actually kicked my door in! I have neighbor witnesses who saw it and the damage to the door, I stepped out and said I know you did not just kick my door in, he said I need the item back, so I shut the door again after told him I was contacting his boss and he said your a piece of # liar! I have nothing to do with what he was talking about, so I jumped on the phone and contacted his boss, his boss was justifying why it was ok also, ive never been disrespected in my entire life the way they did, its unexusable, theres no way the can use exssesive for to that degree and it be ok, theres got to be criminal charges or lawsuit somewhere there,. I wish someone to contact me asap, and something needs to be done about those employees imedietly! [protected] john mckee

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S
7:18 pm EDT

Rent-A-Center customer service

I'm currently a customer with rent-a-center, I was out of town due to two deaths in my family, I was told by my family memeber who was house sitting that the tech/delivery guys were banging on my door and screaming my name for me to open the door... I am appauled and disappointed on how they've conducted thereselves, I am in disbelief that this franchise has a bunch of hooligans and thugs working for them. I do not care if i'm one day late with payment... This behavior is not acceptable and I will write and complain to whom ever I need to in order to get results! This particular store is on 230 bay street, staten island, ny 10304. I would love for someone to contact me via email @ [protected]@yahoo.com in regards to this matter! Harressment is against the law!

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J
11:31 am EST

Rent-A-Center bedroom set

I was delivered a bedroom set from Rent A Center; in Leesville, LA on 10 February. Upon the almost completion of my bedroom set, I was told that they brought the same side rails for the bed. Me, I'm like okay; can you come back tomorrow and I was given a yes. So, 11 February came and I was given no call nor a show up to finish my set. So, I called and I was told that they didn't have any rails in the store and push come to shove they will go searching for some or go to the local Lowes and get some. Ok! So, Monday came 13 February, still heard nothing and of course nobody cares to call or show up. Now here we are 14 February, I decided to walk in the store and just go a head and tell the manager I no longer want the bed and they can come pick it up. She tried to play as if she didn't know that her delivery drivers didn't tell her about the mix match rails. I'm so tired of that rent a center and after me being a customer since 2011 I will no longer be needing the service of them again. They are horrible and they need more training. #bringbackMelanie

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M
3:01 pm EST

Rent-A-Center I canceled an order and am seeking resolve.

my name is Patricia Dineen i am from yonkers n.y. 10704, i ordered a tv on line from rent a center . I decided to canceled my order . agreement # o777 404 4376 . I paid the first payment and am trying to get reimbursed and confirm i canceled . However everyone i call passes me off to another number . One guys says talk to the bronx store the other says talk to Yonkers store and on line it is showing i am late for a payment when i never received the tv nor do i want it. This is poor bussiness, and i truly would love this to be over . please call me with a responsible employee that has a clue as to what is needed to rectify this problem . [protected] . yours unhappily Patricia Dineen

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5:35 pm EST

Rent-A-Center past service... cell phone.. new service, new phone

Past service experience... awful.. I was due a payment, and called and said I would be by that afternoon, they said fine... couple hours later, my mother called me, and I heard my autistic son in the back ground screaming and she said they showed up, and banged on every window, every door. ( my son does not like loud noises is why he was upset), and then after she told the guy she couldn't get up with me ( no phone service in my area) the employee said he was going yo call the police which upset my child even more. I went to the store and paid them and raised the roof demanding where in my paperwork does it say that a place of business get away with this behavior, I wanted that guy fired, naturally nothing was never said... so I paid off my account... New service a year later... sold me a phone that was locked... with someone's account, then they linked his phone number with mine so I had to straighten that out. The next day I brought the phone back and told them to terminate my acct it's not worth the stress.

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D
7:51 am EST

Rent-A-Center misleading information

About two years ago I rented a queen sized mattress from the RAC in Laredo, Texas on Guadalupe St. I explained to the employee that I needed to rent a queen bed for a month because my mother was coming for a visit, but I didn't want to purchase one. The employee said that I had sign a contract for a three month rental and when I returned it I would receive a credit for the remaining time on the contract. The manager explained that I could not receive a cash refund because RAC's ultimate goal is to sell the furniture not to rent it. I was uncomfortable with the situation, but I needed the bed, so I agreed. Some time later I found myself in the same situation of needing a short term rental and wanted to use my credit. It was at that time that I was informed I couldn't use that credit for rentals, it could only be used for purchases. Great, I wish I had known that before. Again, I rented the bed and the credit remained unused. It has now been about a year and a half and my husband and I are looking for a bed for my son, so remembering the credit I went to buy the bed a RAC. I received such a negative attitude about wanting to pay cash for the bed and use my credit. Finally, I was given such an inflated price that it is actually cheaper to let the store keep the credit of $138.00 and buy the bed somewhere else. When I asked the manager why the price was so inflated he said it was because RAC is a rental store not a retail store.
So which is it? Are you trying to sell furniture as I was originally told, or trying to rent it?
I really feel misled and cheated. Maybe it's a matter of training your store managers on how to explain company policy and use straightforward honest, language rather than manipulating language and only explaining what is needed to "make the sale".

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J
12:37 pm EST

Rent-A-Center manager @ 1768b columbia ave, columbia, pa 17512

I am a current customer at Rent-A-Center and have been for some time. I have had repetitive issues with the Store Manager; Mike at the store @ 1768B Columbia Ave, Columbia, PA 17512.

For the last several months each and every time I call to make a payment I am held on the phone for over 20 minutes as none of the associates ever seem to be aware of what my actual bill is. I am placed on hold until I am able to speak to store manager Mike. Every single time I call the amount that is owed is different. This to me seems extremely shady and un business like. I have asked him on more than one occasion if this is because someone in the company is pocketing the extra money that I pay. He gets very defensive yet he will not show me anything on the screen or print out any statements to prove other wise.
Your manager on more than one occasion has accused me of lying when in fact he has ZERO customer service skills. When going into the store (as he asked) to show proof an employees' wrong doing he purposely did not make himself available as (per his words) " I am the only person he seems to have a problem with". He has a "problem" with me because I am the Director oh a physician's office and know what true customer service is. The way that your "manager" acts is despicable and has chased me away from any further purchases at Rent-A-Center as I am anxious to pay off all accounts and never have to deal with this "manager" again.
There have been a few times where I have been late on my account, however this does not ever give an employee the right to treat their customers the way that he has. I did address this with another employee; Frankie during my last visit to Rent-A-Center and he has assured me that I am not the only one who feels this way about Mike. He stated to me that he gets numerous complaints and that his customer service skills are extrememly lacking (in my opinion nonexistent) . Therefore it was decided that any and every time I made contact (including payments) I would make them with Frankie only. During a conversation with the store today I was told by Mike that "i was not allowed" to speak with Frankie and in turn threatened to schedule a time to come pick up my stuff as he "was sick of dealing with me".
Unless I break the contract in place with Rent-A-Center your employees have zero right to threaten me with this.
Mike is digusting human being and I would not doubt that he is truly stealing money from other customers and your company. At this time I feel it necessary to discuss with my husband if we should cut our losses and bring all things that we are renting to own back to the store as I am truly sick of the abuse of your "Store Manager". I would love if someone could call me to discuss a resolution @ [protected]@gmail.com

Thank you,

Jennifer

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L
5:06 pm EST
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Rent-A-Center attitude

Lazor managee of springdale Arkansas. Was rude to me and i tried to pay him on washer an dryer most of what i owed he said my son was upset with him an i said i apoligise for that but i have 30 dollars now an i will catch up on the paymts an he said no we were just a wk behind ive bent a customer for years and he said to me i told your son i cant work with him wrre comin to get it i have clothes washing an there here now its 7pm an the two guys that are pickin it up are letting me dry my clothes an waiting but its crazy that they cant work with me i would pay an get it caught up he didnt have to be so rude an disrespectful to us.. You lose buisness that way...im takin my clithes to laundry mat now because store is closeing they said...

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alicia molina
, US
Dec 27, 2019 2:28 am EST

I have been a customer of rent a center for many many years. I have bought furniture, beds, laptops, desk computers, stereos, phones, and other things through your store here at 301 main st. in Fort Morgan, Colorado. I never had any problems with any of your employees or managers. If I was late I would go in and they would treat me with respect. The head manager were nice and would help me figure out how to handle the issue at hand. But the new head manager that you have now is very disrespectful, rude, and abusive. He needs anger management classes to me. I am not the only one this has happened to I have friends and people I know that he has been very unprofessional too. I took customer service classes in college and I learned that you have to treat the customer in a professional matter. But not this guy, He is very very rude and I will no longer go back to that store as long as he is the head manager. He needs to be removed from manager and needs to be trained on how to treat the customers. I do not know why Lori that works there was not given the head manager position because she is curtious and knows how to treat us customers. If I ever had a problem I would go in and discuss my issue and she would find a way to fix the issue or problem just like Bob or any other managers or employees before, But your new manager needs to be retrained on how to treat us customers. He is rude the way he talks to me and disrespectful. I hope someone can fix this issue at hand. But I am many other people will take our business somewhere else if he is not removed as head manager and retrained. To be bullied I will go to the schools where this is happening at and is not right. I find it in your hearts to put us customers in our shoes and see if you would enjoy being treated like this. Thank you for your time and I hope someone does something about this problem.

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L
7:34 pm EST

Rent-A-Center the staff at concord office named manny

I dont remember when I signed up for my units, but when I get to the store it was Manny who i signed up my brand new dinning table and couch with.
I ordered a brand new black leather couch with him, and was told that it wont arrive until 4-8 weeks, therefore, we had to rent a used dirty sofa. Then was told by him that they will give me a call once my item arrived. He was the only person i talked too that day thats why his name is the only one i remember.

Until one day when iw as making a payment over the phone, the lady who took my payment over the phone that i have only 6 days left to pay the dinning table and the couch in cash price. Thats when i thought how come my my black leather couch order hasnt arrived yet. She said she knows nothign about it and that she will tell Manny about my issue and expect a call from them.

I did not get a call until its time to pay again. Unfortunately Manny was not available to talk to me so another guy talk to me about my complaint. He said there was nothing ordered for me, and he kept asking what kind I ordered. How would i know exactly what model unit or number was it when i was at work and know nothing about the names of their stocks or item, when he himself couldnt tell me anything. I hanged up the phone on that man hoping Manny will call me, but he didnt until its time to pay again.

The the very arrogant and VERY CONFIDENT Manny kept telling em that maybe is was his manager who processed my orders as he doesnt know anything about it! I kept insisting that it was him processed my orders and my purchase and the lease. YEAH FORTUNATELY all he can do is deny!

Until now, i still dont have anything ordered, i dont want to talk anymore to that MANNY EVER! i told him today to pick up the rental couch as id ont want to pay it tomorrow! i will only pay for my dinnign table. I asked him to pick the old ugly rented couch today or tomorrow, but he said no body can pick it up until Monday. YEAH to charge me again for days?
IA M VERY VERY DISAPPOINTED and UPSET talking to him! I am NOT VERY HAPPY with my relationshup with those PEOPLE!

I want to talk to someone else to make my payments.
SOmeone has to pick up this ugly couch coz i dont want to pay for this anymore

Ethically speaking, is it right to ignore my requests for call back when iw as asking about my orders?
Is it right to blame other people about mistakes due to his stupidity of not processing my orders correctly?
Is it to talk to angry costumer arrogantly over the phone? and stull keep refusing that it wasnt him i talked to nor processed my order?
Make me feel stupid of not knowing who i made business with?

I waited almsot four months for nothing?
No one was even sorry! in fact, confidently lying and refusing and kept pointing other people!

I AM VERY VERY VERY ANGRY RIGHT NOW!

Lilibeth Bersabal
[protected]
[protected]@yahoo.com

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10:26 am EST

Rent-A-Center samsung note 2

Called rep on Nov. 1 and told him to take two weeks from debit card and told him he could use auto pay from that point on. Today he locked my phone and the message I got was I would have to buy it back. This would be the third time. I only owed 71 dollars on it. Also I told him two weeks ago to come get this used and damaged sound system he sold me and it is still here.

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4:48 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Rent-A-Center mattress

My name is Alisi Tuivai. I recently stopped at the Rent-a-center in Panorama city to rent/purchase a bed. I specifically asked for a brand new queen size mattress. I ended up getting a used mattress and the wrong size. The mattress overlaps the box springs. The male who installed everything used very long srews. I cant put my bed against the wall because the screws will damage the wall. My phone number is [protected]. Email [protected]@Yahoo.com

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8:08 am EDT

Rent-A-Center rac driver

On Tuesday 10-25-2016 at 6:14pm I was driving on my way home on Centerville Rd when a maniac in a white van stayed literally on bumper. I turned left on Duck creek and driver stayed right behind me till I finally moved out of his way. He sped up so my daughter and I were able to get the Rent A Center Driver # E0737. This unacceptable driving for a professional business. Rush or no rush the person behind the wheel should have not been driving the way he did. This person should be disciplined or talked to regarding his driving.

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Wine Is Good
Wine Is Good
, US
Nov 01, 2016 6:00 pm EDT

No, you should have gotten over and let the traffic go by you. There is a reason that the right lane is the slow lane. People like you get my horn, by front end on you lights in your eyes.

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1:45 pm EDT
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Rent-A-Center personnel, not doing the right thing

I have been a loyal rac customer, i have bought and paid for 4 flat screen tv's, ps4, refrigarator, recliner, queen size matress and boxspring and now the problem two htc cell phones witch i owe less than 500 to pay both off i have had the extra warranty been paying for that and i was told on the cell phones if something happened the first time i would recieve anoyher phone they didn't say what kind but another cell phone untill mine was fixed well the smart ### people at your store in cullman, alabama 35055 pretty much told me i would have to buy new service witch i am using the same and some kind of a tray just to get a replacement is that really how warranty works that i pay for not them really this is how you run a buisness i will tell evertone i know to go to bestway and rac will do nothing but screw you if you need the warranty that you pay for every time you make a payment i promise i will do my best to hurt the buisness in cullman as they are hurting mine and not honoring there agreement thats all for now but its not over if i cant use what i been paying on all these years i want a refund for all of it i will talk to tou soon and if nothing is done i will hold a sign up and stay there all day

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2:10 pm EDT
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Rent-A-Center agr#:aet17350-dominator cafe rocker recliner

We had purchased two new recliner's before you bought out Aaron's in our area, we were very happy with arena's. And we bought two recliner's first from Aaron's, we were very happy with there services and have had nothing but problem's since your store took over, your customer service is very poor, we have caught them in lie after lie after lie, when we first called them they said they told us they would have the recliner took out and fixed, months rolled by and nothing, they said they would get us a new one and nothing, they said they took off some of the price and nothing, we need to get this problem at hand now, you need to get a grip on your ling staff. At this time we owe $864.36 on booth recliner's, I think you should take half off the used recliner, at first they said they were new, another lie, please go to your store and look, it looks like a second hand store, please don't make this into something that it does not half to be. Thank you Jim Hook Fallon Nevada 89406 your store # 2640 receipt -[protected]) Employee EZRA B.(186922) Fallon Nevada 2187 W. Williams Ave Fallon Nov.89406 phone# [protected]

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12:02 pm EDT

Rent-A-Center refusal of payment

I am a new Rent-A-Center customer, I got a couch, a chair and a television for my disabled 73 year old mother. I ended up in the hospital with walking pneumonia in both my lungs. When I got home, I found out that my mother was not able to drop the payment in the drop box due to her health. I call them and said that my mother had written a check and that I would be in to make the payment and I was VERY VERY rudely talked to and was informed that they do not except a check for payment and that they were coming to get my mother's furniture this afternoon instead of letting me make the payment. I know that I will not recommend them to anyone . If they will leave an elderly woman sitting in the floor instead of excepting my payment then they are not worthy of my business. You cannot treat your new customers the way I was treated and expect them to refer you to someone else. I called the corporate office and there will also be a complaint filed with the better business bureau and the federal trade commission. Please do not rent anything from their Manchester TN store, the manager will treat you like dirt and to top it all off, they didn't even deliver the furniture, we picked it up ourselves and set it up for my mother.

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Wine Is Good
Wine Is Good
, US
Jun 28, 2016 9:10 am EDT

It is not a business's fault that your mother is ill and can not pay. It is not their fault that you were sick. It is not their fault you want to pay with a nonaccepted payment type. Rent A Center has strict contracts that you signed when you rented the items. Don't blame them. Filing complaints against a business for your irresponsibility is ridiculous.

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9:21 am EDT
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Rent-A-Center refrigerator

We decided to go to Rent a center primarily because they hook up everything for you. (My fiance pass away 3 weeks prior I have no clue how to do these things) They came hooked it up, and yesterday (2 weeks after the delivery) I had to go into my basement. It was flooded. I head upstairs to find where it was coming from and it was the connection for the ice maker. My refrigerator has a space set back making it even with the surrounding walls, so it wasn't visible in any way. Forget that after 2 weeks of water running through the floor, or all our stored things in the basement that are floating, I just wanted it properly hooked up. They told me that they don't hook up the water to the refrigerator. Why would I spend so much extra money, for the RAC service if they don't hook up the one thing I couldn't do myself. I could have done this much damage myself and saved a lot of money. And apon investigation I found the only thing they do not hook up is gas, to a range or gas dryer.

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Jana W.
Addison, US
Apr 15, 2016 8:42 am EDT
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Hello, I work with Rent-A-Center and am sorry for your loss. We always want to make sure our customers receive a high-level of customer service so that they have the best experience with us. We'd like the chance to discuss your concerns further and see if there is anything we can do to address them and turn your feelings around. Please give our customer care team a call at [protected] whenever you have a chance.

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R
11:16 am EST

Rent-A-Center bad service

I was allowed to rent a bed for 1 week which I was grateful as they normally only allow 2 weeks. I paid up front understanding I needed for the week of February 15, 2016. I went into the store on monday, 15th and was told it might not be able to get delivered tuesday because the were booked. I said ok, wednesday would be fine. When leaving I was told they would make it happen to deliver the bed tuesday 16th, no bed, I called at 4:30pm and was told they could not do it but I would be the first one wednesday, no bed, I called all afternoon, kept being told it was on the way, no bed. I called Thursday morning and manager said he was not sure what happened, would find out, never received a call back. I called, manager never explained what happened but it would be delivered. I finally received it on the 17th, late evening. My guest was with out a bed for 2 days. I am upset that I was being lied to and never given an explanation. Also to get the bed picked up was another hassle. I was willing for them to pick it up on monday 22nd even if I did not have it for the full week. Lies again. As of 24th still no pick up. Will never use RAC again. Would like a partial refund but know it will not happen.

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Jana W.
Addison, US
Feb 24, 2016 3:42 pm EST
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Hello, I work for RAC. We would really like to speak with you further and get some more details surrounding your concerns with your bed delivery. Would you mind giving our Customer Care team a call at [protected], when you have a free moment? Thank you. We look forward to speaking with you and see what we can do to help.

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K
4:32 pm EST

Rent-A-Center my refrigerator

I bought (via their rent to own option) a beautiful, brand new french door refrigerator from Rent a Center. Several months into it, my ice maker stops working correctly. The store comes and gives me a replacement and takes my fridge in for repairs. Fridge comes back; not fixed at all and DENTED! I have had 3 or 4 open tickets with Rent a Center corporate with promises for the district manager to call me. I've heard from her once. All I am asking is for the fridge to be repaired and fixed and back to its original pristine condition. If that means a new one, then they should do so. The local store is telling me they're doing all they can to find me a refrigerator, and aren't having any luck. However, if I get on their website, I can order a new fridge just like the one I'm asking for them to fix or replace!

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Jana W.
Addison, US
Feb 23, 2016 10:45 am EST
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Hello, I work for RAC. We definitely want to look into the repairs needed for your refrigerator and see what we can do to help. We saw your Facebook wall post and have responded to you there.

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5:11 pm EST

Rent-A-Center horrible customer service

A few months ago I recently moved into an apartment. Like most people that is getting up on their feet, I decided to give rent a center a try. I missed one payment and scheduled to make the payment up, they harassed me! Called my job, and friends! When I called them back, their Manager Rosie was utterly disgusting she attempts to belittle people. Let's not to mention when I set up my delivery, they didn't even honor my request to deliver my merchandise until three after the date they gave me originally. Please take it from me, do NOT go to Rent A Center on 431 W. Main Street in Norristown! They are the absolute worst!

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jim hook
, US
Jul 05, 2016 2:46 pm EDT
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First we were dealing with arens, then your store took over and we have had nothing but trouble with your management, LIE after LIE after LIE, we will not do any business with your Fallon Nevada 89406 store again over recliners that they said were new untell my wife found burn marks in her chair, they said they would fix it but never came to git the chair, and just kept on ling about getting us a new one, or fixing it or taking money off the price. we are at are wit's end and do not wish to go through all of this again, we just would like to have the chair payed, off just the one with the burn marks in it. the cost of paying off the recliner is $432.18 Thank you Jim Hook Former Client.

My Phone # Is [protected]

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jim hook
, US
Jul 05, 2016 2:24 pm EDT
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not happy with staff telling lie after lie after lie, they said they would fix the problem but we get nothing but lie's we just would like to see your store flourish, but with the service we got I don't think it id going to, I think they should take a page out of Aarons book and apply it to your own Store, sorry it has to be this way but it is.

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Jana W.
Addison, US
Feb 22, 2016 3:03 pm EST
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Hello, I work for RAC. We certainly never want you to feel harassed or disrespected and would really like to speak with you further and address your concerns. Would you mind giving our Customer Care team a call at [protected], when you get the chance? Thank you.

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7:52 pm EST
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Rent-A-Center customer service

To whom it may concern, I am a current paying customer of your establishment in the city of Escondido California, and I am appalled to call myself such. This location provides the worst customer service. There are certain individuals who I personally would call rude and inefficient, not only is the customer service horrible the payment plan is as equally as inefficient. In a previous occasion I was given a receipt of another customer and I felt like it was brushed off as nothing when I asked about it. Making me feel uncertain of my payments were being processed correctly. Now that I am close to paying off the early purchase option price which is only $247.68; for a one day late pay I am being threatened with repossession. I have never experienced this in all the years that I've been a loyal customer. I am not say that all your establishments are as equally as repulsive as this one it's only this specific location. I have been a customer at rent-a-center since 2000. This is the first and only place I've gone to purchase my furniture. I have always been satisfied with the services provided, until now. I hope this will be taken care of swiftly accordingly. Please feel free to give me a call if needed more elaboration. [protected] Thank you, Maria Lara

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Rent-A-Center Customer Reviews Overview

Rent-A-Center offers a range of rent-to-own furniture, electronics, appliances, and computers. Customers can choose from various brands and products with flexible payment plans, without the need for long-term commitments or credit checks. The company provides a solution for those who prefer to acquire items over time, with the option to purchase the rented products outright. Rent-A-Center also offers delivery and setup services, ensuring convenience for its clientele.

Rent-A-Center In-depth Review

In Summary: Rent-A-Center offers a convenient way to furnish your home with a wide range of products without the need for immediate full payment. Their rental agreements are flexible, and they provide various payment options to suit different budgets. While pricing may be higher than purchasing outright, the added benefits of delivery, installation, and the option to buy make it an attractive choice for some consumers. Customer service experiences vary, but there are numerous positive testimonials about their support. Rent-A-Center also takes part in community activities and has a focus on sustainability.

Overview of Rent-A-Center: Rent-A-Center is a rent-to-own retailer that provides furniture, electronics, appliances, and computers without the need for credit. They offer a lease model where customers can rent items and eventually own them, with no long-term commitments required.

Range of Products Available: The company boasts a diverse selection of products from reputable brands, including living room sets, bedroom furniture, large appliances, and the latest electronics and computers.

Rental Agreement Terms: Rent-A-Center's rental agreements are designed to be flexible, with terms that allow customers to return products at any time without penalty. They also offer the option to pay off items early and save on future rental payments.

Pricing and Value for Money: While the convenience of Rent-A-Center's services comes at a premium, with rental prices ultimately exceeding retail value, customers benefit from immediate access to items and inclusive services such as repairs.

Quality of Products: The products offered are generally from well-known manufacturers and are of good quality. Rent-A-Center ensures that rented items are in excellent condition before delivery.

Customer Service Experience: Customer service experiences can vary by location, but there are many accounts of helpful and attentive staff. Rent-A-Center provides customer support through various channels, including in-store, phone, and online.

Delivery and Installation Services: Rent-A-Center offers free delivery and installation for their products, which is a significant advantage for customers who are unable to transport or set up items themselves.

Flexibility of Payment Options: The company provides several payment options, including weekly, bi-weekly, and monthly plans, to accommodate different financial situations.

Online User Experience: The Rent-A-Center website is user-friendly, with a clear layout and easy navigation. Customers can browse products, manage their accounts, and make payments online.

Store Locations and Accessibility: With numerous store locations across the United States, Rent-A-Center is easily accessible for many customers. Store hours and locations are conveniently listed on their website.

Early Purchase Options: Customers have the opportunity to purchase rented items before the end of the rental term, which can result in significant savings compared to the total cost of leasing.

Customer Reviews and Testimonials: Reviews are mixed, with some customers praising the company for their service and product quality, while others have had less favorable experiences. It's advisable to read reviews specific to your local store.

Return Policy and Satisfaction Guarantee: Rent-A-Center offers a return policy that allows customers to return their rentals at any time without penalty, which is part of their satisfaction guarantee.

Additional Services and Benefits: The company provides benefits such as a worry-free guarantee, which covers repairs and service during the rental period, adding value to their service.

Comparison with Competitors: Compared to other rent-to-own businesses, Rent-A-Center holds a strong market position with a wide range of products and services. However, prices may be higher than some competitors, and it's worth comparing terms.

Financial Health of the Company: As of the knowledge cutoff date, Rent-A-Center has been financially stable, which suggests reliability and the ability to maintain services for customers.

Community Involvement and Social Responsibility: Rent-A-Center engages in community activities and charitable giving, demonstrating a commitment to social responsibility.

Environmental Sustainability Practices: The company has shown an interest in sustainability, though specific practices and policies are not detailed.

Safety and Compliance Standards: Rent-A-Center adheres to safety and compliance standards relevant to the retail industry, ensuring that their products and services meet legal requirements.

Final Verdict and Recommendations: Rent-A-Center is a viable option for those who need furniture or appliances immediately but cannot afford to pay upfront. It's recommended to carefully review the rental agreement, consider the total cost of ownership, and compare with other options before committing.

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